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Gettel Chrysler Jeep Dodge Ram - Service Center

Punta Gorda, FL

4.4
1,250 Reviews

1,250 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center

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December 25, 2024

I brought my car in for an oil change and for a suspicious clunking noise. Routine maintenance went well. I rode with someone from the service department so they could hear the clunking noise I tal More

by MIKECIO1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
December 20, 2024

Absolutely amazing! Every time I have my vehicle serviced here I am taken care of and I always feel welcome. Thank you to the great staff for taking excellent care of my More

by tiburonse27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Jake Wyatt and Joe Wood were very helpful and my repairs were made in a timely manner at a fair price. Highly recommend Gettel and these 2 employees. More

by timlorigalster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Wood
Dec 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your 5 star review! Our team appreciates your feedback! We will see you again for your next vehicle service!

Dec 20, 2024 -

timlorigalster responded

Great dealership Great people

Dec 20, 2024 -

timlorigalster responded

Great people Great dealership

December 16, 2024

Ernie was very personable and helped me sooo much thru my oil change process. Thank you for your expert services! More

by crjubie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your 5 star review! Ernie is a valued member of our team, & we are glad you had a great experience! We will see you on your next service appointment.

December 06, 2024

Very pleased with the service I received. My jeep is still under warranty and they take good care of me here. They are very professional, efficient and easy to schedule appointments with. More

by SHARI.CHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for giving us 5 stars & a great review. Our Service department strives to make your visit as efficient as possible. We appreciate your feed back & hope to see you again at your next service appointment!

Dec 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your great review & for giving our service team a 5 star review! We appreciate your positive feedback & we hope to see you again at your next service appointment!

November 26, 2024

Worst service ever 3weeks to get an appointment Told 9. 30 Thursday 14 Oct. I arrived At 9am I called on Friday afternoon as nobody had called me, I picked my truck up at 1pm on Saturday 16 Oct it hadn't ev More

by mike.dodds
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wyatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Dear Mike, Thank you for sharing your experience. I want to extend my sincerest apologies for the inconvenience and frustration you faced during your recent service appointment. Waiting weeks for an appointment, only to have your truck not even looked at, is completely unacceptable, and I take full responsibility for our failure to meet your expectations. Communication and timely service are critical to providing a positive customer experience, and it’s clear we fell short in both areas. I will be addressing this situation with our team to ensure this does not happen again. Please contact me directly at cdrobney@gettel.com or let me know a convenient time to reach you. I’d like to understand your concerns further and make things right. Your time and trust are important to us, and I hope we can earn back your confidence. Thank you for bringing this to my attention. Sincerely, Chris Drobney General Manager Gettel CDJR

November 16, 2024

I turned in my new 2023 Jeep Wrangler with 13K miles for service because it was over heating. The Drive Lane Manager Jake Wyatt did not provide me with the appropriate rental or service. My Jeep is going to More

by Eddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Wyatt
Dec 16, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Dear Eddo, Thank you for taking the time to share your feedback. I want to personally apologize for the experience you described. At Gettel, we strive to provide exceptional service to all our customers, and I’m deeply sorry to hear we did not meet your expectations during your recent visit. Your frustration regarding the overheating issue with your Jeep Wrangler and the service process is completely understandable. We value your time and trust, especially as a loyal customer who has purchased multiple vehicles from us. It’s disappointing to know we fell short in providing the level of care and support you rightfully expect and deserve. I take your concerns seriously and would like the opportunity to address them directly. Our rental and service policies should never make you feel undervalued or unsupported. If there are gaps in our process or communication, we will address them promptly to ensure a smoother experience moving forward. I would like to personally investigate your situation and work towards a resolution. Please contact me directly at cdrobney@gettel.com or let me know the best way to reach you. Your feedback is invaluable, and I want to ensure we regain your trust. Thank you for bringing this to our attention, and I hope to have the chance to make this right. Sincerely, Chris Drobney General Manager Gettel CDJR

November 16, 2024

Jake took great care of me. Got me right in and fixed my issue within 5 minutes. He didn't even charge me. He told me it wasn't a big deal and he'd rather take care of me for s More

by tiburonse27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your 5 star review! We appreciate the feedback & will see you at your next service appointment.

November 14, 2024

My Jeep’s key fob was ruined in the wash. I wish it was not so expensive to replace🤑 More

by Bigblue2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Service was great. Follow up on a paint issue was not. Review of Gettel advantage should be reviewed with all new service techs. More

by theahedderick
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan
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