Gettel Chrysler Jeep Dodge Ram

The service department’s customer service is horrible. Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only t Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only to find that was an appointment to speak with a rep to drop off the car. I was then called and said they needed it over the weekend even though it would not be looked at until Monday. On Monday by 15:00 I still had not heard back so I had to call in to find out about my car. At that time I was told they couldn’t determine the problem, that it would take longer to diagnose but could not provide a timeframe when they would know. They also advise they may not be able to get parts, even though a mechanic up north didn’t seem to have a problem but just couldn’t get it in the needed time frame. Do yourself a favor and go anywhere else!!! It will save you a headache in the long run. More

Update to the lost/stolen hitch scenario....I just received a call from Cherie, the customer service rep for all Gettel dealerships. She was very nice and understanding and agreed that the lack of co received a call from Cherie, the customer service rep for all Gettel dealerships. She was very nice and understanding and agreed that the lack of communication was the real problem. Of course, it's her job to be understanding but, kudos to her for listening to complaints day-in and day-out and retaining some sanity. But because of her effort, and lack of finger pointing, I am updating my rating to a 4. Honestly, the sales person that I dealt with when I traded in the RAM for the Jeep (Laura) was incredible, the finance guy was funny and lightening fast, and I have always had excellent service from the service department. I really DO recommend this dealership for sales and service but, take my advice and do not leave without ALL of your belongings...even if a hurricane is at your doorstep :) More

I bought a 2019 challenger and the extended warranty in 2019, recently sold the car I am owed a refund on the warranty I have ties contacting someone in finance for over a month i dan never speak to anyone 2019, recently sold the car I am owed a refund on the warranty I have ties contacting someone in finance for over a month i dan never speak to anyone I finally left a voicemail to the general manager and still no response, It’s pretty obvious they are avoiding dont trust this car dealer to be honest and practice good business habits its not over yet it might be time to call my attorney More

Went in yesterday, May, 10th, was professionally greeted by the receptionist and Josh. Easy, no problem, no hassle, with an easy delivery. I would give them a 10 star if it allowed me to. In and out within by the receptionist and Josh. Easy, no problem, no hassle, with an easy delivery. I would give them a 10 star if it allowed me to. In and out within 2 hours. I would highly recommend Gettel Dodge, Ram, Chrysler, Jeep to anyone in or out of the Mopar family. The staff makes you feel like family and they tell you how it is without the run around. Gary, Josh, and David all did a great job of making a seamless transition out of my last Ram into my new one. More

$1495 Gettel Certified Plus fee is a scam, how can they charge this and a $999 Dealer prep fee , same service double charged. And the service should be included in the price charge this and a $999 Dealer prep fee , same service double charged. And the service should be included in the price More

I cannot recall a Service Dept Manager ever being as professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to l professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to luxury priced. I turned to Gettel Jeep recently when my daughter had an issue with her Wrangler and another dealership chose to do nothing even though the issue was covered by her active warranty. In fact, she was erroneously informed that her warranty no longer existed. Doug assisted me in guiding my daughter toward a successful service experience at a dealership in another state. I am totally impressed with his involvement in this issue when he certainly could have decided not to spend his professional efforts not only with an out to town Jeep owner but also with only the owner's concerned parent. In my opinion, Chrysler Jeep Dodge Ram would be remiss not to put Doug Cade in an Administrative role in which he can instruct other Service Managers in excellent customer skills. It is my pleasure to write this review and I certainly hope that it is acted upon by those who care to replicate Doug's superior professionalism. More

Great car need better communication skills did not have second key mixed up communication on that Still don’t have registration or plate almost 1 month later finance has. Been great with that issue second key mixed up communication on that Still don’t have registration or plate almost 1 month later finance has. Been great with that issue More

The sales manger lied about the discount, offered one discount one day, Went back to finalize deal the next day and was told that discount on that car expired when I left the dealership the day before. W discount one day, Went back to finalize deal the next day and was told that discount on that car expired when I left the dealership the day before. Went to walk out, was offered the deal again then gave me the monthly payment but increased the term length by 12 months without telling me. Both times this was the sales manager trying to beat me for thousands at each attempt. The only reason I continued with the deal after the numbers were fixed was the salesman Brian Marsh was a true gentleman and I wanted him to have the sale. I would never recommend this dealership to anyone. More

I worked with Laura on my purchase. She listened to my needs and put me in a reliable and affordable car. Go by and see her at the used department. Very nice needs and put me in a reliable and affordable car. Go by and see her at the used department. Very nice More

Vehicle purchased has computer issues. Vehicle computer restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was told the computer restarting likely erased the error log. Every time I asked to speak with the General Manager, I was told he was at “another location.” Gettel has been unreliable and like they are trying to avoid any accountability. I do not feel safe in the vehicle Gettel sold me. More