Gettel Chevrolet Buick GMC Service Center

Kyle was great, I need bodywork on my 19 High Country and the bodyshop is so busy they wouldn't even call me back. Not very happy... now I have to get a second rate shop to fix my baby! You're killing me...r the bodyshop is so busy they wouldn't even call me back. Not very happy... now I have to get a second rate shop to fix my baby! You're killing me...reflexes on who gets my business next... More

Cody was great, knowledgeable, helpful, works with the clients like he is on their side. A great asset to the dealership. clients like he is on their side. A great asset to the dealership. More

Great dealership for getting service work done, the staff is very knowledgeable and professional. Cody was vey knowledgeable and kept me informed about the whole process and your vehicle is given the white g is very knowledgeable and professional. Cody was vey knowledgeable and kept me informed about the whole process and your vehicle is given the white glove treatment from the start. More

Communication was extremely poor. I understand the back up with damaged vehicles after hurricane Ian. That said— proper expectations were not provided. My vehicle took over 4 months I understand the back up with damaged vehicles after hurricane Ian. That said— proper expectations were not provided. My vehicle took over 4 months to finish while I paid for rental vehicle. I could not get anyone on the phone , or return a vm. I had to drive to facility to get updated. The vehicle sat on the lot for close to two months before they even began any work. More

I am reading my experience with the Collision department starting on December 26, 2022. Six weeks later I got my car back. A job was completed in a quality fashion. The waiting period of six weeks was ridic starting on December 26, 2022. Six weeks later I got my car back. A job was completed in a quality fashion. The waiting period of six weeks was ridiculous. During that time I could have been driving my car but no no no I had to leave it there so it stayed in line. Instead I had to rent a car. Unbelievably stupid I asked a worker if they had paper and pencil and he said yes well put me on your paper and pencil list and give me my car back. No no no then I would go to the end of the list. You told me to bring the car in on December 26, 2022 they did not do a single thing to my car for over one month. Meanwhile I am renting a car. Make a list, put me on the list, and call me when you need my car. Spending $900 to rent a car makes no sense especially since my car was perfectly drivable. I think it will be a cold day in xxxx before I ever going to Carol again either to purchase, lease, or have work done on my car. I have done all three, bought a car, lease a car, and have Collision service done. In the end I got the car I wanted. And the car was fixed appropriately. But the process was terrible probably the worst part of the entire experience was sitting with the finance guy while he showed me a computer screen on his desk top. When I left I had nothing to show for it except a code to go online and get my paperwork. Not acceptable. I should’ve said at the end I’m going nowhere till I get my paperwork. just one more thing. I dealt with Eric Diaz in the Collision department. He tried to be helpful but it seems that his hands were tied with a procedure set up by somebody above him. In the end, he did everything he could to satisfy me as a customer. I am thankful I had him in my corner. He went out of his way in the end to satisfy a customer, me, who was not very happy. Thank you, Eric. More

It took six days to service my vehicle, don’t know if it was waiting for parts or what, never received an update. Called several times to find out what was going on never received a call back. Not a happy c was waiting for parts or what, never received an update. Called several times to find out what was going on never received a call back. Not a happy customer. More

Had an appointment but when I arrived I was told it was going to be 3 1/2 hours wait. going to be 3 1/2 hours wait. More