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Gettel Chevrolet Buick GMC Service Center

Punta Gorda , FL

4.3
1,280 Reviews

1,280 Reviews of Gettel Chevrolet Buick GMC Service Center

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January 17, 2021

Wish I could give no stars, worst dealership there is. My car sat for over a week, a 2019 Corvette with dead battery and the emergency mechanism for the key for the hatch did not work, they refused to work o More

by Steve2150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Jan 18, 2021 -

Gettel Chevrolet Buick GMC responded

Steve, we thank you for giving us the opportunity to repair your Corvette. What you didn't mention in your comments is that your dealership didn't hookup your emergency mechanism properly when they serviced it right before you brought it to us.

Jan 18, 2021 -

Steve2150 responded

What you did not read it was not my dealer not hooking it up, it was not touched originally by them. If your Service Manager knows anything about Corvettes let him take the back panel off in the hatch, it unscrews and he will see the connector is secured by a rubber band from the factory as a secondary hold for the clip that has a habit of opening. Have him take one off a C7 Corvette then he will learn something. The bumper was removed over a year ago so that the dealer installed 2 factory painted quarter panels then were poorly painted from when the car was assembled. The emergency was never touched by them and your service manager needs to go back to training, he will see it is not touched when the bumper is removed, I was the one who thought that but my original dealer showed me after it was towed on my dime. Gettel is the worst dealership there is. All they think of is $$$$. Myself not being a tech thought by removing the bumper cover that the emergency lock mechanism must be removed but when it got to my dealer they showed me it did not, you would think the service manager at Gettel would know this, but as you can see he did not that is why there is so many complaints of poor service at Gettel. Now service manager check the next C7 Corvette that comes in and you will find that rubber band that helps keep the part clised where the cable goes in. So Gettel it looks like you talk and know nothing.

Jan 19, 2021 -

Gettel Chevrolet Buick GMC responded

Steve, thank you for the thorough explanation. I stand corrected. Your comments have been forwarded to our executive management team.

January 04, 2021

Rip off with a smile. Stay away because they will more then double the price for the work and parts needed along with charging you for work not approved. More

by grequa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew
Jan 05, 2021 -

Gettel Chevrolet Buick GMC responded

We thank you for allowing us to service your vehicle. Your comments have been forwarded to our management team. All work that is done requires a customer signature. We will look into this.

November 10, 2020

You buy a car here and they tell you they have loaner vehicles. But when the time come they don’t. Thought this was a good dealership. But all it cares about is getting your money.i will never buy anothe More

by Modifiedcar70
Customer Service
Recommend Dealer
No
Employees Worked With
Service dept rep
Nov 10, 2020 -

Gettel Chevrolet Buick GMC responded

We thank you for your business and taking the time to write about your experience. Loaners are available for issues that are covered under warranty. Your comments have been sent to our management team.

Nov 10, 2020 -

Modifiedcar70 responded

Not what i was told by your service department. Was told no longer have loaners because of cost.

December 06, 2018

Terrible service department Scheduled for an oil change, tire rotation, air and cabin filter change for a 2017 Cruze. Three hours later they said car was done. Payed a $150.00 do More

by JAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service writer
January 01, 2018

New Car First Oil Change The new car first oil change went very quickly within one hour. They said everything checked OK and I would be good until Spring. Many thanks! More

by James G.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie George
Jan 02, 2018 -

Gettel Chevrolet Buick GMC responded

James, thank you for your business and taking the time to review us. We appreciate your kind words.

December 21, 2017

Oil guage outage The problem was diagnosed and repaired in a timely manner. Fred kept me in the loop as to the final determination of the problem and called when rea More

by boatnut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Sontag
Dec 22, 2017 -

Gettel Chevrolet Buick GMC responded

Thank you for your business and taking the time to review us. We appreciate you.

December 12, 2017

Great Service!!!! Appointment on time and Truck was finished in a very reasonable amount of time. Great Service and knowledgeable with service and customer satisfaction More

by firebass72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie George
Dec 13, 2017 -

Gettel Chevrolet Buick GMC responded

Thank you for your business and taking the time to review us. We appreciate your kind words. Happy Driving!

November 02, 2017

Professional and efficient my service call was taken care of in a timely and efficient manner-waiting area and rest rooms are clean and pleasant. All personnel were pleasant. More

by Keysgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie George
Nov 03, 2017 -

Gettel Chevrolet Buick GMC responded

Thank you for your business and taking the time to review us. We appreciate your kind words. Happy Driving!

October 31, 2017

10,000 mile, full-service, checkup All Gettel personnel were professional and completed the work in a timely manner. The price for the services rendered were less than anticipated. I More

by Dan R. Bussey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
Nov 01, 2017 -

Gettel Chevrolet Buick GMC responded

Dan, thank you for your business and taking the time to review us. We appreciate your kind words. Happy Driving and welcome to the Gettel family!

October 14, 2017

Happy Customer I took my 2016 Camaro to be serviced because one of my LED strips went out on the front bumper. The service department was very professional and cour More

by sean e franko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie George
Oct 17, 2017 -

Gettel Chevrolet Buick GMC responded

Sean, thank you for your business and taking the time to review us. We appreciate your kind words for our service department. Happy Driving!

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