Gettel Chevrolet Buick GMC

I brought my Subaru Forester in on a Monday morning in January for an estimate, Vanessa Timmermann was the damage specialist that reviewed the damage and was to send me an estimate for repairs. I did not January for an estimate, Vanessa Timmermann was the damage specialist that reviewed the damage and was to send me an estimate for repairs. I did not hear back from her so one week later, the following Tuesday, I called her to ask if she had an estimate. She said she did but forgot to email it to me. I asked when I could schedule the repairs. Vanessa said repairs are only scheduled when all parts are in. I called a week later to check on parts and was told by Vanessa that the parts department had not yet located them. I asked for a list of parts and called Fort Myers Subaru. Immediately their parts department was able to tell me what was in stock and what would need ordering. They gave me an order number to give to Vanessa. That day, I called and left that information with her. It was still several weeks and no communication from anyone at Gettel Collision. I spoke again to Vanessa, was told they were still waiting on a washer reservoir from Fort Myers Subaru and that I should go ahead and call the to find out it’s eta. Having finally done nearly all the leg work for the repairs myself, my vehicle was ready to schedule for February 21, 2022. I dropped the car off with the receptionist and made my way over to Enterprise. I did not hear anything from Vanessa or any other Gettel employee until I called them over a week later on March 1, 2022, wondering where they were with the repair. The woman who answered the phone said the vehicle was going though the wash and ready to go. I asked if they had done the alignment that was required and told no. She would have the vehicle sent over to service and let me know when it was ready. I called again the next day and was told the vehicle was still waiting in service. Finally, on Thursday, March 3, 2022, in the afternoon, I received a call from a man representing Gettel letting me know my vehicle was ready. I went in the next morning to pick my car up. I was met by the receptionist. She communicated to Vanessa who was sitting around the corner unseen. All my communication took place with the receptionist. I paid my bill, got my keys, found my car and left. Vanessa wasn’t even courteous enough to poke her head from around the corner to say hi or thanks. After leaving Gettel Collision, I discover that after they replaced the washer reservoir and left it empty. I should never have had to do all the leg work, continually follow up with no communication from Gettel, had to remind them to do the alignment, left with no washer fluid and never thanked for my business. I can say, it looks as if the technician did a fine job. I would not likely use Gettel again nor recommend to a friend. Karen Hakes More

Phone message Requests for paperwork have been completely open gnomes by manager . No o call back . open gnomes by manager . No o call back . More

They took me fast and finished what I had the appointment for faster than they have ever have done it before. What more could you ask for!!!! for faster than they have ever have done it before. What more could you ask for!!!! More

Nice sales teamwork, thank you Cory and Michael! You were patient and worked wit us awhile. You were patient and worked wit us awhile. More

Great seller but they don’t detail my car, was dirty and have scratches, also they sell it for a higher price, online price was 600 less, not happy about it. Maybe that happened because was late but they c have scratches, also they sell it for a higher price, online price was 600 less, not happy about it. Maybe that happened because was late but they can schedule me for next day and they didn’t. More

Very unhappy that I could not get a loner vehicle. Left my car on Thursday and didn't get it back until Saturday. Kristye and the repair shop were great. Left my car on Thursday and didn't get it back until Saturday. Kristye and the repair shop were great. More

Justin. Did a great job. He explained everything and was very knowledgeable. Process was smooth Did a great job. He explained everything and was very knowledgeable. Process was smooth More

Mike was great he was a huge help in getting us exactly what we needed without wasting either of our time! We had a great experience and would highly recommend to anyone looking for a new vehicle what we needed without wasting either of our time! We had a great experience and would highly recommend to anyone looking for a new vehicle More

Service writer is the best I have ever had, thorough great follow up. Would highly recommend the service department. great follow up. Would highly recommend the service department. More

Christian was super great to work with! Thank you greatly for your expertize & kindness ! Have a great day!!! Thank you greatly for your expertize & kindness ! Have a great day!!! More