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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews

730 Reviews of Gettel Acura - Service Center

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January 01, 2023

A very profession team of associates. The work done was completed on time and as expected. More

by BRL8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Jan 09, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 30, 2022

It was a great experience working with Tony and Roger! Yes yes yes yes yes More

by PWFOSTER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger and our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 30, 2022

Wait iwas unbearably long to have car serviced. Did not even wait for a car wash! No one I had worked with before was there and I had an appointment. whole experience was more of an inconvenience. More

by RKIRKER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Gettel Acura responded

We apologize that your visit or interaction was less than perfect with our service team. Being short staffed during the holidays especially can be a tough time with our wait times and expectations can not always be met. If you would like to reach out to us at (941) 343-5700 we would be happy to discuss your experience and what we can do to help improve going forward. Although we can't make every visit perfect we definitely want to try and make sure we do all that we can to improve and not have the same mistakes made going forward. Thank you for leaving your review and please contact us when you have time. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

December 30, 2022

Excellent service. They are always professional and pleasant to deal with. Services provided are always communicated to me in a clear manner. More

by RCOUNCIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 30, 2022

During car check in i told the service representative that my speedometer wasn’t displaying my speed when i stated the car and didn’t until I pushed the thumb wheel on steering wheel. This Unfortunatel More

by DAVIDSHUTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Acura responded

We apologize that your visit or interaction was less than perfect. If you would like to reach out to us at (941) 343-5700 we would be happy to discuss your experience and try to help get your speedometer issue addressed. Again our apologies and look forward to trying to help correct this issue. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

December 29, 2022

Windshield replacement for a Canadian vehicle. Rich in parts worked to identify the needed part number and order it in. Kept me advised throughout. Service bay was organized and prompt in taking m More

by Andycurrie
Recommend Dealer
Yes
Employees Worked With
Rich in Parts
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 27, 2022

Everything was excellent. I wish you had a body shop or a connection to one. I needed some damage repair Had no where to go. More

by anhhake
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 27, 2022

Roger makes sure that all service is taken care of. He reviews all the history of my vehicle including service done from out of state mechanics. More

by ANNMV79
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 27, 2022

We are very pleased with Gettel Acura. Their service department is great. They are timely and professional. More

by REENIEBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger and our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 25, 2022

Professional, personable and answered all questions. Had brakes, oil, tire and timing belt done. Just short of 100k miles and still a fine car. Bought and maintained at Gettel Acura. More

by brucezeit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

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