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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews
Call Service Center (941) 343-5700

730 Reviews of Gettel Acura - Service Center

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May 31, 2024

The Acura dealership has been excellent. The sales and service is top notch and pricing has always been competitive. I highly recommend them in every respect. More

by jerry.lashower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Gettel Acura responded

Jerry Exceptional! Thank you for taking the time to share your experience here at Gettel Acura with our Sales and Service teams. We are committed to building lasting relationships and look forward to serving you and your friends and family with all their automotive needs. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 30, 2024

Took car in for oil change and Auto Butler reapplication. Service was completed within stated time frame. Service personnel were very pleasant, went over everything with us before leaving. Always a pleasure More

by JAMESGANGCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Gettel Acura responded

JAMESGANGCT Exceptional! Thank you for taking the time to share your Service Experience here at Gettel Acura with Christine and Jorge. Our commitment is to serve well and we appreciate the affirmation. We look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 27, 2024

A great dealership in the past … one in which I have purchased 3 Acura’s for my son’s & I within the last 7 years. Now with a Service Dept … that has lost its way. More

by michaelbythesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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May 29, 2024 -

Gettel Acura responded

Michaebythesea I am disappointed to hear that your recent service experience was less than what we desire it to be. When you are available please contact me so we can discuss how we can prevent from losing our way and serve you best. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 27, 2024

Awesome dealership and service. Thorough, quality work at a fair price. Gettel Acura Service ROCKS ! More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Gettel Acura responded

AWESOME FEEDBACK! Thank you for taking the time to share your service experience here at Gettel Acura with Kimber. Our Service Team works hard to serve well! We are thankful you choose to bring your business to us and look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 26, 2024

I already sent one review in and i will do the one from the MFg. when it comes, Christine is excellent , super service. Now stop with the requests for reviews. More

by dfwalsh97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Gettel Acura responded

dfwalsh97 THANK YOU! We appreciate you taking the time to share your Service Experience here at Gettel Acura with Christine. Our commitment is to serve well and Christine takes great pride in doing so. We will review the requests to share your experience so they are not a nuisance. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 23, 2024

Gettel Acura is always professional and works hard to get you in and out within a reasonable time. More

by S132024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Gettel Acura responded

Outstanding! Thank you for taking the time to share your experience here at Gettel Acura with Christine and the Service Team. It is important to us that we serve well! We look forward to assisting you with all your automotive needs in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 20, 2024

This is now the 3rd requested review. I am over them. Just do your job well, please your customers, and quit focusing on ratings. I am a professional who has now become annoyed by your re More

by jshwayder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fazio
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Jun 01, 2024 -

Gettel Acura responded

jshwayder Thank you for taking the time to share your experience with us here at Gettel Acura. I am disappointed to hear that the review links have been excessive. I will make sure we review our process to prevent any future annoyances. We appreciate you bringing this to our attention. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 20, 2024

Slow, unresponsive, expensive, long delays, no communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. An More

by Amris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employees are not the problem however, the dealership seems to be run with a skeleton crew.
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May 20, 2024 -

Gettel Acura responded

Amris Please forgive us for any actions that were slow or unresponsive. Our commitment is to make sure each guest is well served. We have reduced any use of outside rentals and increased our Loaner Fleet to help accommodate our growing Acura Owners. We also have added more Service staff to make sure connections are being made in a timely manner. Please contact me so I can find out what happened in your situation and assist. I look forward to speaking with you. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 20, 2024

People at the dealership are nice But my car problem is still not solved I have to take my car back for a third time More

by rplangley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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May 21, 2024 -

Gettel Acura responded

rplangley We truly appreciate the 4 star review but most important we want to get you resolution with your car issue. Please contact Zachary Blaugh, General Manager so we can make sure your car problem gets resolved. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

They did a nice job getting me set for a trip and making sure I was all topped off. More

by JOHN.GRIFFITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

John Excellent To Hear! Thank you for taking time to share your Service Experience here at Gettel Acura with Christine. Christine values our guests and works hard to take care of them. Thank you for entrusting your vehicle to us and we look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

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