Gettel Acura - Service Center

Great communication from our service advisor. ready exactly when promised! New to the area definitely go back to this dealership again ready exactly when promised! New to the area definitely go back to this dealership again More

Very helpful and accommodating. My service person helped me get my blue tooth connected. I can’t tell you how much I appreciated that.! My service person helped me get my blue tooth connected. I can’t tell you how much I appreciated that.! More

Roger Weidner is outstanding. He helped me after parts miss quoted me on labor installing EGR valve. I really appreciated his help and can do attitude. He helped me after parts miss quoted me on labor installing EGR valve. I really appreciated his help and can do attitude. More

Who is Roger Weidner? I am not familiar with the name. Did not see a name tag. I am not familiar with the name. Did not see a name tag. More

Came to have my windshield washer fixed a week after I booked the appointment . Having had no communication to the contrary , I arrived at the designated time and eas told the repair part was back logged booked the appointment . Having had no communication to the contrary , I arrived at the designated time and eas told the repair part was back logged and there was no idea when it might be received … seems the parts dept does not talk to the customer service advisors ! Very poor customer service … I continue to have no idea when the part will arrive More

Got the work done. Comfortable lounge. River was easy to work with. I will be a repeat customer. Comfortable lounge. River was easy to work with. I will be a repeat customer. More

Upon arriving at the dealership, I was told my appointment didn’t “update” to the system! I was told this happens a lot! There was only ONE service representative on duty therefore everyone was h appointment didn’t “update” to the system! I was told this happens a lot! There was only ONE service representative on duty therefore everyone was having to wait much longer than they should! After seeing my vehicle pull up in the “completed” lane my wife and I had to wait an additional 40 minutes just to check out! Having only one service representative on duty is no way to treat customers!!! Horrible experience!!!! More

Service center is good, thorough. If you wait, expect to be there for three hours, so it’s longer wait than other service centers. If you wait, expect to be there for three hours, so it’s longer wait than other service centers. More

Good service. We called and requested a quote and the bill reflected the quote. Work done in a timely manner. Comfortable surroundings in the waiting room. Thanks. We called and requested a quote and the bill reflected the quote. Work done in a timely manner. Comfortable surroundings in the waiting room. Thanks. More

Always a great experience. Roger is a straight shooting guy that cares. He and Jeff the service manager are the reason we keep buying Acuras and coming back for service! Roger is a straight shooting guy that cares. He and Jeff the service manager are the reason we keep buying Acuras and coming back for service! More