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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews

730 Reviews of Gettel Acura - Service Center

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April 14, 2023

You're asking too many questions This survey is getting ridiculous How is this More

by DUANEDIMOS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kimber Heath
Apr 29, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with our dealership! Our survey questions are based on the experience you had with us and takes less than 5 mins to complete. We greatly appreciate you taking the time to complete one and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 13, 2023

Very good service. Staff very helpful. Car washed & cleaned inside after service is completed. Would recommend Acura owners to go there for service More

by artsusankaufman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Apr 29, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Madison & our dealership! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 13, 2023

Very efficient and professional Acura did a great job on my car and had my car ready when I arrived More

by smannion
Recommend Dealer
Yes
Employees Worked With
Service advisor - Roger
Apr 29, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger & our dealership! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 12, 2023

Very pleased with the dealership in general. Always clean, service has been very good since I started coming here, 10 years ago. My questions are always answered and explained if necessary. More

by SEROHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Apr 28, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with our dealership and for being a long time Acura member! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 10, 2023

Very long wait for oil change, over 2 hours. Service advisers all women. It’s nice to have variety. Kimber was awful, should not work there. Matty was ok that was helping me last Saturday, but More

by IRINAHAMLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner, Madison Quinn
Apr 29, 2023 -

Gettel Acura responded

Irina, thank you for taking the time to leave us a review about your experience with our dealership. We do have a variety of service advisors available (2 men, 3 women) depending on when you stop by. I apologize there were questions that Maddie was not able to answer. If you still have service related questions, please reach out to me at your convenience and I will help them get addressed. Ray Khan Internet Manager Rkhan@gettel.com (941)343-5700

April 08, 2023

Honest. Dependable. Efficient. Thorough. Hate all the emails I get from them to buy my car. Too many! More

by LGARDIER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Apr 28, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger & our dealership! Our apologies for the numerous emails, we just want clients to be aware there could be more value in their vehicle than expected. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 07, 2023

I had my right side mirror assembly replaced after I damaged it in my garage. When the vehicle was returned to me there was no power to the mirror as power supply was nor reconnected before the vehicle More

by breese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Apr 26, 2023 -

Gettel Acura responded

Mr. Reese, thank you for taking the time to leave us a review and tell us about your service experience. We apologize the vehicle was returned to you without power going to the mirror and are looking into how that slipped through the cracks. For your repair bill, I would be glad to review it with you and our service department to confirm all charges are based on the service provided. Please give me a call or email to discuss more about your experience and we can get everything sorted out for you. Ray Khan Internet Manager Rkhan@Gettel.com (941)343-5700

April 07, 2023

Kimber is amazing and does a very professional job in a very friendly way. Answered all of our questions kept us posted in the couple hours we were there. Problem solved!! More

by CANRING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Kimber & our dealership! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 07, 2023

Great! Love the dealership, great customer service. will purchase my next car with Gettel Acura! Kimber is the best!! More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Apr 26, 2023 -

Gettel Acura responded

Julie, thank you for such a positive review about your experience with Kimber, Jeff & our dealership! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

April 06, 2023

Matti was excellent in helping solve a parts problem, and worked hard to complete the job on time. More

by MJGEHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Apr 26, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Madison & our dealership! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

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