Gettel Acura - Service Center

Very hard to get to speak with someone in service department. Don’t always return calls. department. Don’t always return calls. More

I don’t as taken by Dan. For a car that needs work and the prices. I asked dan how much is this car, he said 15k but didnt tell plus interest. I have a2012 cadi that cost 20k For a car that needs work and the prices. I asked dan how much is this car, he said 15k but didnt tell plus interest. I have a2012 cadi that cost 20k. Didnt know this until i hot papers from West lake bank. I would have. Ever pay 20k for a 2012 car. I had covid 19 n wasn't functioning properly. He didnt even give me a full tank of gas. Dan, Ray m vlad, Thete job is to sell cars, no matter what. Im going to eight on your side. I will get a lawyer . I need a power steering motor, which i complained about. The answer was , its normal. Im an 80yr old man who was taken advantage of.. More

Madison Quinn took in my car on a moments notice due to poor battery performance. I am in the middle of moving & needed my vehicle desperately. What a lifesaver !!!! Forever grateful! poor battery performance. I am in the middle of moving & needed my vehicle desperately. What a lifesaver !!!! Forever grateful! More

Dealership needs to be in sync when after meeting with associate that is interested in purchasing your car and it is expressed by the owner not at this time for reasons discussed there should no longer be associate that is interested in purchasing your car and it is expressed by the owner not at this time for reasons discussed there should no longer be additional emails asking to buy your car. Roger does a great job taking care of my car. There is never any pressure only discussion and dialog to determine what is best for me the customer. This is what quality customer service means. Doing it right the first time. Jason is extremely helpful when decisions need to be made about the pro and cons of buying another car now that Acura is planning to sell an electric car and help bring down fossil fuel emissions to help meet the 2030 target of 50% lower GHG emissions. Missed Louise; hope she gets better. Always answering with a pleasant voice and goes out of her way to help you reach the person you are calling. More

We worked with Maddie, assistant manager in the service dept. She is terrific! So knowledgeable and her customer service skills are superior. We (and Gettel) are so lucky to have her working there. dept. She is terrific! So knowledgeable and her customer service skills are superior. We (and Gettel) are so lucky to have her working there. More

On time- explained everything-friendly Accurate cost quote. Explained credit charge extra cost reduction very well. quote. Explained credit charge extra cost reduction very well. More

Great service writer and repair staff. Always friendly and efficient, willing to do what is needed to get you back on the road. Always friendly and efficient, willing to do what is needed to get you back on the road. More

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Very happy with the service. Very professional. I would highly recommend. They didn’t try to sell me anything I didn’t need. Very professional. I would highly recommend. They didn’t try to sell me anything I didn’t need. More

Excellent, professional, effective, responsive Check in was seamless, loaner car was waiting, car returned in clean condition was seamless, loaner car was waiting, car returned in clean condition More