Back

Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews

730 Reviews of Gettel Acura - Service Center

Sort by
June 18, 2023

Service has been very good and extremely considerate for the eight years I have owned this, my second, MDX. Service brought me back to same dealership. More

by bobcombs2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Gettel Acura responded

Thank you for the great review about our service team. We truly appreciate your loyalty to both the brand and our dealership. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Awful. If it hadn't been for the woman assistant mgr. I would never come back. She saved the day. You're lucky to have her. Roger doesn't deserve the 1 More

by CTDMYRIAMG
Recommend Dealer
No
Employees Worked With
Roger Weidner, Roger Weidner
Jun 17, 2023 -

Gettel Acura responded

We apologize for your experience and would love to recognize who it was that did help you. Do you recall which ASM helped you out in place of Roger so that we can ensure she is recognized for helping out? Again our apologies on your visit with our service department and next time we can have your advisor changed to who helped you and gave you a better service experience. Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

June 17, 2023

Excellent customer service. They always take great care of my Acura and have fair pricing. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

We appreciate the honest and upfront review about our service team. We truly appreciate taking the time to share your visit with us and we look forward to helping you again with your next service visit. Thanks again, Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Service took an hour longer than expected, but the advisor was very apologetic so all good More

by LOUDRENDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

Thank you so much for being so understanding regarding your wait time. We strive to stay within our time estimates but sometimes things happen and it takes longer than expected. Thank you again for being so understanding and we will continue to do all that we can to ensure your next visit is done within the time allotted. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Maddie was wonderful. She was professional and explained everything to me for the service on my car. Maddie answered all my questions and told me how long it would take to More

by CHERIEWINNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

What a great review for Madison and our service team!! Thank you for taking the time to share this with everyone and we will definitely make sure Madison gets to read this review. Thank you so much. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 15, 2023

Car would not replicate why it would not start appropriately. Madison & service crew would not give up until the starter was pin pointed as the problem. More

by flnypd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept & Tony, Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

We appreciate sharing this experience with everyone as you know this type of thing can happen. Thank you for letting us keep working at it until we found the source and were able to correct it for you. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 15, 2023

I had a prescheduled appt and waited for my car. I was told that the work would take an hour and a half. After 3 hours, I asked for the status. I was told that another unauthorized service was mista More

by Cfk0825
Recommend Dealer
No
Employees Worked With
Roger Weidner, Roger Weidner
Jun 30, 2023 -

Gettel Acura responded

We apologize for what happened during your service visit and have sat with those involved and can assure you this one off incident will not be something that is replicated. We do apologize for performing the next scheduled service and as you shared once noted made sure you were not charged as this was in no way your fault. Again we apologize for the wait time and can assure you that you will have a completely different experience with your next service and with your new advisor. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 14, 2023

Thank you for thanking great care of our 21 year old MDX. Roger has been wonderful in servicing our car the past 14 years. Hopefully the car will last when we can turn over to our Granddaughter in 4 years. More

by mullings1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Jun 30, 2023 -

Gettel Acura responded

Thank you for the 5-star service review. We greatly appreciate it and also appreciate having you as one of our loyal service clients. We look forward to helping you at your next service. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 12, 2023

The service here is always great. Our cars are always ready when they say they will be and everything is done exactly as promised. More

by JESSFL97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 26, 2023 -

Gettel Acura responded

Jessica, thank you for telling us about your experience with Madison and our service department. We greatly appreciate your 5-star review and for you allowing our dealership to service your vehicle. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager 941-343-5700 boconnor@gettel.com

June 10, 2023

Don't know what you pay Roger, but it ain't enuf. .. he's awesome! More

by wynn1015@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Roger Weidner
Jun 24, 2023 -

Gettel Acura responded

Thank you for taking the time to give us your feedback on Rodger. He is one of our most experienced service advisors and we are glad to hear about your positive experience with him. Please let us know if there is anything further we can do to assist and what we can do to earn that final star for a perfect review. Thank you for being one of our valued clients. Brian O'Connor General Manager 941-343-5700 boconnor@gettel.com

...
27
...