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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews
Call Service Center (941) 343-5700

730 Reviews of Gettel Acura - Service Center

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August 05, 2023

We always have a good experience when need service on our TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. More

by ronmar900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Aug 08, 2023 -

Gettel Acura responded

Thank you for sharing your experience with Kimber, Madison and our service team. We truly appreciate your review and taking the time to share your visit with others. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 31, 2023

Honored the appointment Good and complete thorough inspection Explained what was needed Explained the invoice More

by steveadria7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Jul 31, 2023 -

Gettel Acura responded

Steve, Thank you for taking the time to tell us about your experience with our dealership. We are glad your visit went as planned and everything was to your satisfaction. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

Jul 31, 2023 -

steveadria7 responded

Thanks

July 30, 2023

Always courteous and accommodating. I get my scheduled service and a full detail. My car feels brand new every time. More

by CBZB123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Jul 31, 2023 -

Gettel Acura responded

Thank you for taking the time to tell us about your experience with our dealership. Our detail team is one of the best in the business and we pay attention to all aspects. Please let us know if there is anything further we can assist with and thank you for scheduling your routine service with us. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 29, 2023

Madison is a great service advisor. She picks up where others fall short!! She is a great asset to the department! More

by FISHSCRAPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
Report | Print
Jul 31, 2023 -

Gettel Acura responded

Thank you for sharing your experience with Madison and our service department. I understand your experience with another advisor was not the same and we are glad to get it resolved. Please let us know if there is anything further you would like to discuss and I would be glad to assist anyway I can. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 28, 2023

Great customer service! And my car was ready early! Have two Acura’s and love them! More

by MEBY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vlad Ivanovich
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Jul 31, 2023 -

Gettel Acura responded

Thank you for sharing your experience with our dealership and for being a long time member of the Acura family. We will continue to provide top quality service and look forward to assisting with all of your automotive needs. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 28, 2023

Amazing staff and service department. The work on my car was completed on time and at the price quoted. Kimberly is very knowledgeable and the service requirements for our car. She is fr More

by brockmanzoo47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Gettel Acura responded

Thank you Brock for sharing your experience with Kimberly and our service department. We aim to serve at the highest level and glad to hear you are satisfied with the service performed. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 28, 2023

Nice and clear dealership. Service was very good and take approximately 2 hours. Coffee and snacks are very good. More

by Alikiv145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
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Jul 31, 2023 -

Gettel Acura responded

Thank you for your feedback on our dealership. Our cleaning crew is one of the best in the business and we try to accommodate for any wait time for service and sales. Your review is greatly appreciated. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 27, 2023

The service appears to have been completed properly. Maddie did a great job explaining what was needed and followed up. I'll ask to work with her everytime I stop in. More

by DAVIDFMEYER1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Jul 31, 2023 -

Gettel Acura responded

David, Thank you for your amazing review about Maddie. She is one of the best advisors in the business and we will share your wonderful feedback with her. Thank you again and we look forward to assisting with all of your automotive needs. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 25, 2023

Service agent was helpful. The dealer policies are the worst I have ever seen in my 23 years as an Acura owner. The policies demonstrate a lack of customer focus and a sole f More

by Moldani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Gettel Acura responded

Thank you for your review and we do apologize that you feel our policies are focused entirely on profit. If you would like to discuss exactly what policy you are speaking of please contact me directly and we can discuss anything else that felt was not customer friendly or meeting a clients expectations and see what where we can improve to better serve our clients. Please call me directly at 941-343-5700 or boconnor@gettel.com as I can not confirm which client you are based on just your username. Looking forward to discussing your visit with at your convenience, Brian O'Connor General Manager 941-343-5700 ext 26000 boconnor@gettel.com

July 24, 2023

I've always had great service from Gettel Acura. Very pleased with their team ~ informative about recommended services, but not pushy. More

by GigiSRQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
Report | Print
Jul 31, 2023 -

Gettel Acura responded

Thank you Gigi for telling us about your experience with Madison and Christine. Our dealership is here to serve and does not pressure anyone into something they are not comfortable with. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

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