Back

Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews

730 Reviews of Gettel Acura - Service Center

Sort by
September 28, 2023

Brake fluid $170 way too much wouldn't go back Overpriced for what they did feel ripped off More

by S_BOGG
Recommend Dealer
No
Employees Worked With
Maddy
Sep 29, 2023 -

Gettel Acura responded

Steven, We are sorry to hear you feel that way about your service visit. Our advisors make sure the price is aware before the work is done and receive your permission before continuing with said work. If you do not want to proceed with said service or have any issues, it can be declined. Please feel free to contact me if there are any other concerns you have regarding your visit and I will do my best to help out. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 25, 2023

Great service. I’m 100% satisfied with the service center and their employees. They were not able to fix my car’s problem but it’s not their fault. Acura sold me a More

by jsal0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose. 5 stars. , Madison Quinn
Sep 29, 2023 -

Gettel Acura responded

John, thank you for taking the time to sell us about your experience with our service team. While the remedy to your problem is still being worked on, out service team will keep you updated with any progress and when one is available so the issue can get taken cared of. Please let us know if there is anything further we can do to assist and hope you are enjoying your new Acura MDX. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 24, 2023

The team has never let me down. I feel like I am with friends when I go there. More

by debreese555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager always has a smile and the answers.
Sep 29, 2023 -

Gettel Acura responded

Debbie, thank you for taking the time to tell us about your experience with Kimber and our dealership. We focus on building long lasting relationships and glad you feel welcomed. Please let us know if we can assist in any further way and thank you for choosing our dealership to help service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 22, 2023

Kimber was outstanding. She explained everything very clearly and provided me with a loaner while the service was performed. She was great. More

by glindberg64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Gettel Acura responded

Gary, thank you for sharing your experience with Kimber and for taking the time to leave us your review. We greatly appreciate you choosing our dealership to service your vehicle and will inform Kimber of your feedback. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 22, 2023

The 3% service charge for using a credit card seems a little low rent. Service fees are not new, they're just usually padded into the cost of services. Now Gettel is being upfront about it and charging i More

by wm_warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Gettel Acura responded

Mike, thank you for taking the time to leave us your review. We understand your concern about the 3% service charge for credit cards and while it was a corporate decision made, we do offer alternate options to avoid this charge. Please let myself or your service advisor aware next time and they will review the options available to you. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 20, 2023

Vehicle intake was a perfect and speedy process. Service manager was outstanding with explanations of work performed and needs for future service by priority. Outstanding experience. More

by krtarasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Dirksen
Sep 20, 2023 -

Gettel Acura responded

Ken, thank you for sharing your experience with our service manager Jeff. Your satisfaction is our priority and glad to hear you had an outstanding experience. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 14, 2023

Very satisfied with the service I received on this visit. I always appreciate the excellent service. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Gettel Acura responded

Steve, we greatly appreciate your review about your experience with Kimber and our service department. Your satisfaction is our priority and glad we were able to meet expectations. Thank you for choosing our dealership to service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 11, 2023

Gettel Acura is the most pleasant and efficient car dealership I have ever seen. They are polite, professional and do exactly what they say they are going to do. I was given updates and checked on to More

by kaygeewolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Adams
Sep 20, 2023 -

Gettel Acura responded

Kathy, thank you for sharing your service experience with Kimber and our dealership. We greatly appreciate your recommendation and glad the work was completed within the time frame estimated. Thank you for choosing our dealership to service your vehicle and please let us know if there is anything further we can do to assist. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 10, 2023

We were greeted immediately upon our arrival. We had simple routine maintenance check & oil change. We waited in the lounge. The service took a little longer than we expected but over all everyth More

by terridarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Sep 20, 2023 -

Gettel Acura responded

Thank you Terri for taking the time to tell us about your experience with our service department. We apologize that the service took longer than expected but glad the job was done properly and everything went smooth. Please let us know if there is anything we can do to further assist and thank you for choosing our dealership to service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

August 31, 2023

Kim took over for Roger, and she read through all his notes of my service in the past, and she had full understanding of what my needs were More

by bevmor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Gettel Acura responded

Thank you for sharing your experience in service with Kimber. We are very lucky to have her helping our clients. We appreciate you being our returning service client and look forward to helping you again in the future. Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

...
22
...