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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews

730 Reviews of Gettel Acura - Service Center

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October 16, 2023

I plan to keep using Gettle Acura service--to prove it I just bought a new/used 2019 RDX. More

by rwmcem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Oct 21, 2023 -

Gettel Acura responded

Congratulations on your new RDX! We look forward to continuing our Acura relationship here in our service department. If you may have questions on your new vehicle or if you may have questions please feel free to reach out to our team. Brian O'Connor, General Manager 941-343-5700 Boconnor@Gettel.com

October 16, 2023

Great service for great cars! Reliable and trust worthy. Wish Acura didn’t drop the hybrid models…stupid decision, especially since Honda still provides that option. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Gettel Acura responded

Thank you for the 5-Star overall review! Acura makes a great brand and truly make a wonderful product. In the future we are expected to go more towards electrifying our lineup so keep your eyes open! If we can ever help in the future please do not hesitate to reach out to our team. Brian O'Connor, General Manager Bonconnor@gettel.com 941-343-5700

October 15, 2023

Gettel Acura has. The best service department. I have brought both my Acura and mi wife's VW to them for oil changes and we've bought tires for both cars from them. B More

by alanmsrq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Oct 21, 2023 -

Gettel Acura responded

Alan, Thank you for the awesome review regarding Maddie, I will make sure your kind words are passed on. I am super happy to hear my team going above and beyond and we are lucky to have great clients like yourself. Our locations services all make and models and I appreciate you trusting our team with your vehicles. Please come back in the future, We look forward to assisting you. Brian O'Connor, General Manager 941-343-5700 Boconnor@Gettel.com

October 13, 2023

The process was easy and simple didn’t take too long to complete and mady was excellent she went above and beyond to make sure everything was done correctly More

by Dwight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Oct 21, 2023 -

Gettel Acura responded

Dwight, We appreciate you using our service dealership and appreciate the 5-star rating. We strive on making sure every client is taken care of Fast & Efficiently. Please if we can be of any assistance feel free to reach out to our team, Thank you again! Brian O'Connor, General Manager 941-343-5700 Boconnor@Gettel.com

Oct 22, 2023 -

Dwight responded

I appreciate gettel Acura alot and will definitely come back again

October 11, 2023

Did not reset my oil life indicator and did not inflate tires evenly for preasure More

by Gharloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Gettel Acura responded

I do apologize that these items were not handled when you were here. I also apologize as I can not decipher your contact information based on your username as I would like to discuss your visit with you in more detail. Please contact me directly at 941-343-5700 or boconnor@gettel.com as I would like to discuss your visit with you and how I can help make things right. Please contact me at your earliest convenience, Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

October 09, 2023

The service department has always been top shelf. Friendly, courteous and professional. Everyone I have worked with in service, especially Kimber and Christine have been great. More

by PHANRAHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us a 5-star review. We are glad to hear you are satisfied with your experience with Kimber and our team. Please let us know if there is anything further we can do to assist. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

October 03, 2023

Why would you charge a 3% surcharge for using a credit card? Your labor and parts rates more than compensate you for someone using a credit card. If I knew I was going to be charged an additional 3% I wou More

by pcirelli9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Gettel Acura responded

We do apologize that we made you feel that way after your visit. That is never the intention towards any of our guests and I hope that it was shared that we accept other payments methods where there is not a surcharge. If you would like to discuss this any further I apologize as I can not decipher your name from your user name so please contact me directly and I will be happy to discuss your visit in more detail and help in any way I can going forward. My contact information is (941) 343-5700 or boconnor@gettel.com, whichever you prefer. Thank you again for sharing this as we want all feedback both good and not-so-good so that we can try to continue to get better. I will be looking forward to hearing from you. Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

October 02, 2023

Best Service we've ever had! Very satisfied with the workmanship, time, and communication. Wish all service providers are like them. More

by salesdynamicrepsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Dirksen
Oct 21, 2023 -

Gettel Acura responded

Thank you for taking the time to leave a review regarding your service experience with Jeff and our team. We appreciate you being one of our service clients and look forward to helping you again in the future. Sincerely, Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

September 30, 2023

Pleasant and efficient staff. Inconvenient for us to drop cars off for service; wish you still had a loaner program. More

by HOBARTCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bellucci, Malcolm Blanc
Oct 21, 2023 -

Gettel Acura responded

Thank you for leaving a review for us. If you schedule your service ahead of time you are still able to request a loaner if it is a warranty or non-maintenance type of service (oil change etc) as we are limited so they do book quickly. Please ask Kimber in the future and we can check on the availability to have one ready for you on your next visit. We will do all that we can to assist you with this on your next visit. Sincerely, Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

September 29, 2023

MADDY IS VERY GOOD AND PROFESIONAL CAR WAS IN AND OUT AS PROMISSED ON TIME THANKS More

by TGRUBBS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Sep 29, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us a review and for your feedback on Maddy. We greatly appreciate your review and will make sure your comments are shared with her. Please let us know if there is anything further we can do to assist and thank you for choosing our dealership to help service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

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