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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews
Call Service Center (941) 343-5700

730 Reviews of Gettel Acura - Service Center

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October 31, 2023

Always great but this last time I had to return twice and now waiting for addt'l part with no ETA for same issue with sunroof. I waited about 3 1/2 hours before they finally gave me a rental car so I could g More

by tlpescinski
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Heath
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Oct 31, 2023 -

Gettel Acura responded

Thank you for your review, We appreciate your continuous service at our dealership and thank you for the feed back. Due to the industry having constraints on Parts (worldwide) it makes it difficult to get certain items but we appreciate you being patient and working with us. We hope to get your part in soon and take care of this issue and resolve your Sunroof issues.. Brian O'Connor General Manager 941-343-5700 Boconnor@Gettel.com

October 28, 2023

The person that did our butler wash did an outstanding job. She was very thorough & courteous. She deserves 5 stars! More

by rjohnston117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Oct 28, 2023 -

Gettel Acura responded

Thank you for leaving our service department a 5-star review, It's much appreciated. The Auto-Butler is an AMAZING protection service to ensure your vehicle's paint is protected for the years to come, Awesome choice on continuing to apply it to your vehicle! Please do make sure to come back for your reapplication in 6 months :-), Happy motoring! Brian O'Connor General Manager 941-343-5700 Boconnor@Gettel.com

October 28, 2023

Service is always easy to schedule and the service reps are knowledgable and courteous . I had Jorge this time and was very personable. More

by jennev98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2023 -

Gettel Acura responded

Thank you for the awesome 5-star review. Jorge is a great new addition to our service department and I am more than sure will appreciate the kind words. Please do come back and see us for future service as our team look forward to taking care of your automotive needs. Brian O'Connor General Manager 941-343-5700 Boconnor@Gettel.com

Oct 28, 2023 -

jennev98 responded

I was a little disappointed and concerned when I arrived and found that Rodger Widner was no longer with you, but after talking to Jorge for a few minutes dispelled my doubts. Having been a veteran of the Ford Motor family in the Sales and pre-owned service/recon depts, I found Jorge to be a both knowledgable and personable

October 27, 2023

Service scissor, Maddie Quinn, was professional and easy to deal with. Service was fast and efficient. More

by BOB_HAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Oct 27, 2023 -

Gettel Acura responded

Bob, Thank you for the great words and for continuing to use our service department. Please do come back to us for all of your automotive needs as we look forward to working with you. Brian O'Connor General Manager 941-343-5700 Boconnor@Gettel.com

October 23, 2023

Always have a good experience. Friendly people and a pleasant waiting area. They offer snacks and drinks and places to work while waiting. More

by sarah_lynn0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Gettel Acura responded

Thank you Sarah for the positive review about your visit with our service team and with Jorge. Please reach out to us if you need anything in the future and thank you for being one of our service clients. Sincerely, Brian O'Connor General Manager Gettel Acura boconnor@gettel.com 941-343-5700

October 23, 2023

Kimber is an exceptional employee at Gettle Acura. I have owned my Acura for over five years, and she has always offered efficient, consistent, professional, and exemplary service to me. She is knowle More

by worrellgirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Gettel Acura responded

Thank you for such a great review about your visit with our service team and with Kimber specifically. We are very fortunate to have her on our team and we look forward to continuing giving you great service in the future. Thanks again, Brian O'Connor General Manager Gettel Acura boconnor@gettel.com 941-343-5700

October 23, 2023

The appointment was on time and the service assistant was vey good and explaining my option. very friendly also. More

by S_SCHMELTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Gettel Acura responded

We appreciate taking the time to share a little bit about your visit with Jorge and our service team. We look forward to the opportunity to assist you again in the future and for being one of our loyal clients. Thanks again, Brian O'Connor General Manager Gettel Acura boconnor@gettel.com 941-343-5700

October 20, 2023

Christine is always so cheerful and helpful. My appointments have been on time and consistently great service More

by ESPO1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray… helped correct my payment issues with Acura finance. Thank you!!!!!, Carla Stiegler, Austin Adams
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Oct 21, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us a 5-star review. We are glad to hear you are satisfied with your experience with our team. Please let us know if there is anything further we can do to assist. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

October 20, 2023

Your parts man did an excellent job in helping me install my new spare tire in the back of my Acura RDX More

by GFEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2023 -

Gettel Acura responded

Thank you for the awesome review and 5-star rating! I will make sure to pass on your kind words to our parts department on your great experience. Please if we can assist in the future or if you may have any questions please do not hesitate to reach out to our team. Brian O'Connor, General Manager 941-343-5700 Boconnor@gettel.com

October 19, 2023

This dealership took care of my alignment and washed my car thoroughly. Thank you for your service More

by LORIAJURIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Oct 21, 2023 -

Gettel Acura responded

Thank you for your kind words and your 5-star rating Loria. We appreciate great clients like yourself and look forward to having you back in the future. Brian O'Connor, General Manager 941-343-5700 Boconnor@Gettel.com

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