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Gettel Acura - Service Center

Sarasota, FL

4.6
730 Reviews
Call Service Center (941) 343-5700

730 Reviews of Gettel Acura - Service Center

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January 18, 2024

Everything was very good. Just took a little longer than I expected - they were busy. More

by debh1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn, Austin Adams, Zachary Blaugh, Kevin Allen, Marcus Cuffaro
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Jan 20, 2024 -

Gettel Acura responded

Thank you for posting your review. We value your time and apologize that our service wasn’t as fast as it should be, We are committed on improving while staying Efficient & Safe. We look forward to welcoming you back soon. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Takes forever to get a service appointment, asked for an advisor to return my call 3 different times and never heard from anyone. More

by LYNNIE126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Mere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gettel Acura responded

We’re so sorry to hear about your unfortunate experience with our staff. I have shared your feedback with our team in order to improve in these areas. We hope we are able to correct this and invite you back to our location. Please feel free to reach out to me if you need further assistance as I would love to be your point of contact. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Professional and courteous. Good people. Nice and clean. Open convenient hours. Fix it right first time More

by RAY.REHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for providing feedback on your recent experience at Gettel Acura. We take pride in providing a clean and comfortable space for all of our clients, so our team appreciates that you noticed. We look forward to seeing you again soon. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Friendly staff. Parts department dropped the ball on ordering replacement wipers they said "they did". I returned on the date the wipers were supposed to be in only More

by NEATHAWKJUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Gettel Acura is committed to providing high-quality customer service to all of our clients, We hope to see you again in the near future.

January 17, 2024

Friendly and very responsive to your needs. Service facility is easy to get to and very customer oriented. More

by forsterfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Gettel Acura responded

We thank you for continuing to use our Service department and look forward to inviting you back. We strive on trying to ensure every client gets a 5-star experience and would love to hear your feedback on how we can improve, Feel free to reach out to me and let me know how we are doing! Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Love the dealer and the staff! The owners should be proud of one and all. More

by JIMDEERING50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Blaugh
Report | Print
Jan 28, 2024 -

Gettel Acura responded

JIM Thank you for your glowing 5 star review! It is our pleasure to serve you and look forward to assisting you with all your automotive needs in the future! Have an awesome day! Thank you Zachary Blaugh General Manager Gettel Acura 941-343-5700

January 17, 2024

Prompt and friendly service. Will be returning for all future service on our 2023 MDX More

by bcgirard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for sharing a review of your recent experience. Our team here at Gettel Acura is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

I purchased my MDX in Buffalo and had my first oil change and tire rotation. Made the appointment and waited approximately 1 hour and was surprised that my interior was vacuumed and exterior washed. Great s More

by Marksf19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for posting your positive review. We value your time and always strive to provide fast and efficient service. We are so pleased to hear the service was provided in a timely manner, We look forward to welcoming you back soon. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Staff is courteous and helpful. I was out in an acceptable amount of time and on with my day. More

by CKSALSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for posting your positive review. Here At Acura of Sarasota, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our team provided the service needed in a timely manner. We look forward to welcoming you back soon. Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

January 17, 2024

Fast, reasonably priced and very night waiting area. Will return for all future work and service More

by mitchkahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gettel Acura responded

Thank you for the awesome review Mitch, You rock! We look forward to seeing you back for Service in the future! Zachary Blaugh General Manager 941-343-5700 ZBlaugh@Gettel.com

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