Gettel Acura

No haggle, no BS, superior customer service I bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. The car has low mileage and is imma I bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. The car has low mileage and is immaculate; it was priced several thousands under the TMV plus it had installed OEM external accessories worth ~$2K so I really got a good deal from them. The quality of customer service I received throughout the entire car-buying process was second to none; quotes I requested online were provided the same day and the reps who helped me (Galo and Ashley) were both top-notch professionals. Five stars across the board--I'd definitely recommend this dealership!!! More

Great experience from Gettel Acura Just purchased a Cerified 2012 Acura MDX from Gettel and could not be more pleased. We dealt with a very professional salesperson in Gary Waller who Just purchased a Cerified 2012 Acura MDX from Gettel and could not be more pleased. We dealt with a very professional salesperson in Gary Waller who handled the transaction in a very professional manner, as well as Jamie Demers, Business Manager, who handled all the paperwork, We had the opportunity to add additional accessories to our MDX and dealt with Lucy Aguilar, Assistant Service Manager. Another pleasurable experience. Lucy took care of setting up the service installation and couldn't have been more accommodating. A true professional. When my Audi finally calls it a day, I'm looking forward to adding another Acura from Gettel. More

In love.. I just leased a beautiful new ILX Acura from the good people at Gettel. Many thanks to Greg Smith for his professional but personal touch in guiding u I just leased a beautiful new ILX Acura from the good people at Gettel. Many thanks to Greg Smith for his professional but personal touch in guiding us through the sale. He was friendly, informative, honest and sooo helpful with all the questions. The place is so clean and every one there went out of their way to stop and say hi. Customer service surpassed any dealership I was at. Thanks Greg and all the ones who made me feel like I was the only customer in the place even though there were others. And ..oh yea.....I Love my Car!!!!! More

Extremely happy customer!! We purchased our 2015 MDX on Christmas Eve from Ron Comrie and we could not be happier! He was very helpful and knowledgeable about the vehicle. O We purchased our 2015 MDX on Christmas Eve from Ron Comrie and we could not be happier! He was very helpful and knowledgeable about the vehicle. Our experience with Gettel and Ron was completely flawless and I am still loving my MDX as much today as I did :-) Please, if you go to Gettel, ask for Ron!! You won't be sorry!! Robby & Holly Stevenson Bradenton, FL More

Sale of unsafe used car We recently bought a 2011 Dodge Durango from Gettel Acura of Sarasota as is. After I took the vehicle for a test drive and had no service lights and g We recently bought a 2011 Dodge Durango from Gettel Acura of Sarasota as is. After I took the vehicle for a test drive and had no service lights and good car fax report for maintenance. Our sales rep preceded to tell me about the 120 point safety inspection they perform on all there vehicles. We then proceeded with the sale as if they new nothing was wrong with the vehicle. After we had the vehicle for 4 days we noticed that the fog lights blink when we use the right turn signal, and when the fogs light were turned on the right blinker would stay on with a steady light. I then took vehicle to my local mechanic, we then discovered the fog light/ blinker problem is a system of a larger problem. That can cause the vehicle to not start or even worse stall while driving down the road, losing power steering and brakes. On top of the obvious safety issue it cost approx $1200 to repair. I then proceeded to call Gettel Acura to see if there was anything they could do to help us out. And was told that no and we bought the vehicle as is. I then asked to speak to the service manger to inquire about the safety inspection. He then told me the safety inspection was stopped because of a front headlight assembly issue (blinker). And the vehicle was to be sold at auction. This information was new to me, and if I had known of this I would have looked into it further, before I purchased the Durango. I then proceed to ask for a copy of the service records and was told that they will email them to me with the safety inspection. I didn't receive that email, I then call back numerous times trying to talk to the general manager. After two days finally spoke with general manger. I explained the obvious safety issue and that the safety inspection wasn't completed, and that I still wanted the service records and safety inspection report. He proceeded to tell me that I will not be getting the service records or safety inspection. If I had known of the problems before the purchase as they did, I would have reconsidered my purchase. The general manger then told to me there is nothing they will do the help and the problem is mine. It feels to me that Gettel Acura was more interested in a quick sale and had no regards for my family or family's safety. All I wanted is the issue fixed, because I was lead to believe I was sold a vehicle that had a completed safety inspection. But that was not the case. I am very disappointed in how they handled this matter. Very nice and polite while we were buying the Durango but that went right out the window as soon as we walked out the door. More

The absolute best experience in my 41 years of car buying Second to none service advisors, service manager and comfort with dealership. I have never been disappointed with answers to inquiries and service. Be Second to none service advisors, service manager and comfort with dealership. I have never been disappointed with answers to inquiries and service. Because of my experience with Gettel Acura, I cannot imagine that I would drive other than an Acura as my primary car. Love the dealership, Jeffrey, Roger and those who service my vehicle. I always feel confident upon leaving that my vehicle has been thoroughly checked. Thank you all. Wishes for a wonderful new year filled with health, hope , healing and happiness. Carolyn D More

Ron is the MAN @ Gettel Acura I wasn't in the market for buying a new vehicle but happened to stop by Gettel Acura to check out the new MDX. Ron was the first person to greet my fa I wasn't in the market for buying a new vehicle but happened to stop by Gettel Acura to check out the new MDX. Ron was the first person to greet my family in the parking lot. After a brief description of what I wanted to see, Ron didn't hesitate to go inside and unlock the doors to a beautiful dark cherry 2015 MDX. We immediately fell in love with the vehicle and the rest is history. Ron did an amazing job meeting our needs and providing assistance with the features of the new 2015 MDX. I highly recommend anyone who’s buying an Acura to visit Gettel and ask for RON!!! More

Ask for Ron I enjoyed the experience of purchasing my car. Ron was a pleasure to work with. I am very happy with the deal we settled on. I enjoyed the experience of purchasing my car. Ron was a pleasure to work with. I am very happy with the deal we settled on. More

Ron at Gettel is WONDERFUL!!! Buying a car can be an extremely stressful experience; however, Ron at Gettel Acura was a pleasure to work with!! He goes above and beyond to make his Buying a car can be an extremely stressful experience; however, Ron at Gettel Acura was a pleasure to work with!! He goes above and beyond to make his clients more than happy! I would HIGHLY recommend Ron if you are in the market for a new or used Acura. Very friendly, and knowledgeable! :-) More

Service & Maintanence I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist wil I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist will call and make appointment, I waited few hours and called again no one replied till three days then schedule appointment with guaranty for loner car from Acura not from hertz and finally gave appointment after 6 days because of loner car and when I went there they refuse to give me Acura loner car and offer me hertz rental car (basic car like lower than economy) and I told you already promise and they said sorry I don't have one. Then I refuse and told them I don't want to repair my car here and they said your key in your car and when I left there were two service associate was laughing on me. They don't care your business, when you go to buy car from them they promise that when you come to repair or service your car they will give you same or higher model of Acura for loner and I also schedule my service 6 days in advance. Their service is worst I ever seen. They just want you to spend money their when you go for repair always ask you something to which not even necessary. Their customer service is not match with their status even Kia or Hyundai or ford are gives you better service than them. Will never go again. Even one of my friend went to buy car and they not provide them good service at all and one of sale person said we didn't invite you to come here and buy car this is your personal choice if you want then buy otherwise up to you. More