Gettel Acura

Service department is the worst that I've experienced - ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in Monday. It is Thursday and no word, so I called parts and they said it was not ordered. I've been waiting a week and come to find out, as I suspected, it wasn't even ordered by my service advisor. The parts person just called me back and was awesome and ordered it and said it would be in tomorrow. However, my trust is already gone and I will take it elsewhere. Because while there, it was supposed to be checked for an electrical clicking sound. They told me this is normal and when I picked up the car, the service form said client (me) says it's clicking upon start up. I never said that. It makes a clicking noise off and on the entire time I'm driving it. For example, I drove it home from the dealership and the entire 1.5 hours (bad traffic, is normally 50 min drive), it clicked and made this sound in multiple spots. Normal? No. Beyond that, when I purchased the vehicle, I noticed when I got it home day of purchase that the oil life maintenance said 30% left on oil. I asked Jorge and he said the oil was changed when it was certified, I'll have them reset the oil maintenance reminder while in the shop today. I pick it up and that wasn't done either. So, I went onto youtube to watch a tutorial to figure out how to do it myself and did so. However, I wonder if it was truly changed. Which is true, that they forgot twice to reset it, or they didn't actually even change the oil. How would I know and be certain. The level of service, lack of service rather, and the lack of attention to needs/details, and lack of communication from this service department is below professional standards. I've emailed Jorge multiple times and left a vm with his extension provided. Disappointed beyond measure. Looking to take it to different Acura for service because my location, I can get to a different location just as quickly as Sarasota, so no use in my driving there as it's no more convenient than another location for me. More

Very enjoyable buying experience. No pressure and fair prices. No deception or tricks. Sales people are knowledgeable and care. No pressure and fair prices. No deception or tricks. Sales people are knowledgeable and care. More

The service center was a pleasant experience and everything was repaired at this time chasing a mystery noise ..Service manager Jeff was excellent listening to what I said and having a tech ride everything was repaired at this time chasing a mystery noise ..Service manager Jeff was excellent listening to what I said and having a tech ride with me to hear the noise and the noise being repaired More

The service department is amazing, sales department not so much. Would love if the sales people were as knowledgeable as the service people so much. Would love if the sales people were as knowledgeable as the service people More

My entire experience at Gettel Acura was very positive. Kevin, the Sales Manager couldn’t have been friendlier and more professional. My sales person Steadman was top-notch, super knowledgeable about the M Kevin, the Sales Manager couldn’t have been friendlier and more professional. My sales person Steadman was top-notch, super knowledgeable about the MDX I purchased, and went above and beyond to provide excellent service to me throughout the process. More

Had the pleasure of dealing with Taga and Ray on my deal. The entire process was professional and courteous and I never felt pressured or misled. They were willing to explain everything to me and tried thei The entire process was professional and courteous and I never felt pressured or misled. They were willing to explain everything to me and tried their best to get us to a deal that both sides could agree to and were happy with. I drove 3 hrs to buy and trade in a car with them after numerous calls and emails were made due to me not living within close proximity to the dealership. Gettel Acura will be my first call when I'm in the market for another Acura in the near future. More

The service at Gettel its warm and inviting. I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns. I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns. More

Clean and comfortable waiting area. Spacious and attractive new car viewing space. Staff friendly courteous and professional. Spacious and attractive new car viewing space. Staff friendly courteous and professional. More

Walter was professional and knowledgeable in reviewing all options on a new lease. Omer we decided he patiently walked us through all the paperwork to finalize our purchase. I would recommend my friends all options on a new lease. Omer we decided he patiently walked us through all the paperwork to finalize our purchase. I would recommend my friends to ask for Walter if purchasing a car. More

Walter was very professional and took the time to review all options. Once we decided on the lease and vehicle, everything thing worked perfectly. all options. Once we decided on the lease and vehicle, everything thing worked perfectly. More