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Gervais Ford - Service Center

Ayer, MA

4.4
264 Reviews

264 Reviews of Gervais Ford - Service Center

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November 10, 2016

Careless work that took too long Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things More

by ndurno425
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gould
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Gervais Ford responded

I apologize for the experience you had with us, but Thank you for your Feedback, these notes will help us improve our service to others. We would like to help you get things back in order with your vehicle. I encourage you to reach out to Dean Farnum our Head of Service and he will certainly help. Thank you.

November 08, 2016

QuickLane quick state inspection! Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our th More

by jen.jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2016 -

Gervais Ford responded

Thank you for the wonderful review and the opportunity to pride you with great service!

September 25, 2016

You have been there for me since 2011 In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Re More

by Cambridge59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dean and a woman who is also very helpful in Quick lane re the two most recent I have worked with.
January 27, 2007

I purchased a used - but steill under warranty - Ford from another dealer, and brought it to Gervais for warranty service on two occasions. In both instances, I dealt with knowledgable folks, and the wor More

by Steamer102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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