Gervais Ford - Service Center

Frustrating This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history of the problem when it occurs? Looks like its a Ford problem and not a dealer service issue. I have left the car for 12 days this time in the hopes that it will happen while being test driven by the dealers techs. The alarm bells go off and the dash board lights up saying that my ABS and AWD are shut off. If that happens its a very unsafe situation when on the road so I am hoping that this gets fixed. I am holding off on any recommendation until this problem is fixed. Again, maybe Ford should get involved if the problem is not found and fixed. More

Gervais Ford is my family I am a worry wart female senior citizen. My front headlight went out. I called the quick lane and spoke with Lou. WOW, it was Friday afternoon, he s I am a worry wart female senior citizen. My front headlight went out. I called the quick lane and spoke with Lou. WOW, it was Friday afternoon, he said he was there until 7pm, he would make sure it was fixed. At 630pm I was still at work, called Lou and told him I was running late. He said come on over. He and his staff fixed my front headlight, two tail lights. Safety number one issue. He has a wife and daughter so he knows about keeping their cars safe. That is why Gervais is my dealership for cars and service. I am family and they take care of me like I am family. My tires also needed air to be added, Lou and his team just did what needed to be done, to keep me safe, and my vehicle running properly.. Just the comfort in knowing that they are truly there for me, makes driving and maintaining my Ford easy. They are just one phone call away. More

Great, fast, and friendly service! At 2:30 PM my 2012 Focus lit up with a red message that said "service transmission" with no forward or reverse gears able to work. I called Gervais Fo At 2:30 PM my 2012 Focus lit up with a red message that said "service transmission" with no forward or reverse gears able to work. I called Gervais Ford in Ayer and within an hour I was driving a rental. The next morning before 10:00 AM they called me and said my car was ready. By 10:30 AM I drove away my Focus with all gears working. I find Gervais Ford to be always fast, friendly, and affordable service. More

Great in Every Way We've purchased all our vehicles here and also had them all serviced here. Best and most accommodating dealer we've experienced.. We'd recommend to We've purchased all our vehicles here and also had them all serviced here. Best and most accommodating dealer we've experienced.. We'd recommend to others. More

Best Ford Dealership in Mass! Very accommodating and thorough service! Mike Gervais is the BEST. My car was not ready by end of day, waiting on a new tire, and gave us a rental. Very accommodating and thorough service! Mike Gervais is the BEST. My car was not ready by end of day, waiting on a new tire, and gave us a rental. They go above and beyond to make your service call smooth and easy. More

Fusion 60,000 mile tuneup Very smooth process, very little time to wait, I will continue to go to Gervais Ford for service and new car purchases. I love my 2014 Fusion Very smooth process, very little time to wait, I will continue to go to Gervais Ford for service and new car purchases. I love my 2014 Fusion More

Safety Recall Quick, outstanding service. Took my F150 in for a recall on the brake master cylinder. Truck was done by 9 AM and the work was performed professiona Quick, outstanding service. Took my F150 in for a recall on the brake master cylinder. Truck was done by 9 AM and the work was performed professionally. No mess, spilled fluids, etc. More

Professional The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and reso The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and resolve. More

Quick I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. More

Courteous and friendly customer service. I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being per I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being performed on your vehicle. They only one issue I have is with Quick Lane. I realize it can be very busy at times, however it is frustrating when an oil change can take up to 2 hrs wait time. Not sure if this is an issue with the dealership itself, or the Ford Quick Lane program. I don t expect to be in and out in record time, I just feel a couple of hrs or so is way too long for basic service work. Other than that, it is always a great experience. More