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Germain Toyota of Dundee

Dundee, MI

4.6
33 Reviews

16490 Tecumseh St

Dundee, MI

48131

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Showing 33 reviews

December 21, 2024

Was a great experience. Very quick and very efficient. Did a great deal? When above and beyond More

by raytrayhomas634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy
Dec 23, 2024 -

Germain Toyota of Dundee responded

These are all things we love to hear! Thank you for sharing your Germain Toyota of Dundee experience. Safe travels, and we'll see you next time!

November 15, 2024

Very efficient car was done fast less than a hour. So thank you for that . More

by Pgordon766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheena
Nov 18, 2024 -

Germain Toyota of Dundee responded

Thanks for stopping in for service and leaving Germain Toyota of Dundee a five-star review!

October 13, 2024

Easy transaction, Ian the manager was fair and Mikayla was excellent and patient in my search for a new Highlander. Would recommend this Germain dealer over Spartan Toyota , owned by the same company. Bet More

by Highlander24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian, Mikayla
Oct 15, 2024 -

Germain Toyota of Dundee responded

Thank you for choosing Germain Toyota of Dundee! We're delighted to hear that Ian and Mikayla provided excellent service during your Highlander search. We appreciate the recommendation and look forward to serving you in the future!

September 08, 2024

10,000 service went well. Easy to make appointment. Also easy when I had to change it. Service started promptly as scheduled. Service completion was on time. Service resu More

by Eastsider
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember.
Sep 09, 2024 -

Germain Toyota of Dundee responded

We're glad to hear your 10,000 service went smoothly at Germain Toyota of Dundee! It's great that the appointment process and timely service met your expectations. Thanks for sharing your experience with us!

August 08, 2024

Service department is inept. Unable to make the simplest diagnosis unless vehicle shows a code on the diagnostic system. Yet they want a $195.00 diag fee even though unable to dia More

by pubixs1
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Aug 08, 2024 -

Germain Toyota of Dundee responded

We apologize for the frustration and inconvenience you've experienced with our service department. It's clear we missed the mark, especially regarding diagnostic fees and emissions issues covered by warranty. We would like to address your concerns directly and find a resolution that works for you. Please reach out at your convenience so we can make things right. Thank you, Frederick Rawlings - General Manager - 614-286-4522

June 14, 2024

This is the best dealership I have ever worked with. Becky in the service department is fantastic. Ed Sanchez in sales is wonderful. I drive 45 minutes each way to get there. From now on we are only bu More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky, Ed Sanchez
Jun 14, 2024 -

Germain Toyota of Dundee responded

Matt, we're delighted to hear that Becky and Ed made your experience at Germain Toyota of Dundee worth the drive! Thanks for choosing us as your go-to dealership.

June 05, 2024

At dealership for 15. 000 Service. Original salesman didn’t point out 5,000 and 10,000 Toyota services. I paid for them elsewhere. An individual employed there said “your o More

by poemvelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Jun 06, 2024 -

Germain Toyota of Dundee responded

We appreciate your feedback and apologize for any inconvenience caused by this oversight. If there's anything our team at Germain Toyota of Dundee can do to assist further, please let us know!

May 18, 2024

Quick service, pleasant staff! ! We have purchased several vehicles here and have them all serviced here as well! More

by dinnerwiththemrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 20, 2024 -

Germain Toyota of Dundee responded

We're delighted to know you've had consistently positive experiences with us at Germain Toyota of Dundee. Thanks for your loyalty and the great review!

May 04, 2024

We had a great, pressure free and very transparent transaction when it came time to make a deal on our new Tundra. Sheena was great to work with as was Frederick, the GM. We highly recommend Germain T More

by Bruce R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheena, Daniel, Frederick
May 06, 2024 -

Germain Toyota of Dundee responded

Bruce, we're glad to know that Sheena and Frederick provided a smooth purchasing process for your new Toyota Tundra at Germain Toyota of Dundee. Thanks for recommending us!

April 11, 2024

Germain Toyota is an excellent facility. We’re about to purchase a third vehicle from their dealership. Ed Sanchez our sales representative goes above and beyond. Becky in sales takes great More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky in service, Ed Sanchez in sales
Apr 11, 2024 -

Germain Toyota of Dundee responded

Matt, it's great to know that you've had such positive experiences with Ed and Becky at Germain Toyota of Dundee. We appreciate your loyalty and look forward to helping you find vehicle number three!

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