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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
911 Reviews

911 Reviews of Germain Toyota of Columbus - Service Center

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June 02, 2025

Tara Farmer was very friendly and courteous. She explained every thing that was done to my car and what needs to be done in the future. It's people like her that makes my visit so pleasant to th More

by hpryjda
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
May 30, 2025

Serviced my car there, as I always do, despite being closer to the one in Heath. Madison Rosenberger was so sweet! More

by dansanta2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Rosenberger
Jun 02, 2025 -

Germain Toyota of Columbus responded

Thank you for taking a moment to share positive feedback on Madison. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

May 28, 2025

Mahogany was very friendly, professional and thorough. I love her personal touch she brings to the table. Keep up the good work. More

by Janetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Janetta responded

Mahogany was very friendly, professional and thorough. I love her personal touch she brings to the table. Keep up the good work.

May 30, 2025 -

Germain Toyota of Columbus responded

Janetta, thank you for recognizing Mahogany's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time she and the Germain Toyota team may serve you. Best Regards, Marcello Frustaci General Manager

May 28, 2025

Christopher Curtis was very easy to work with I only came in for oil change and tire rotation he explained we were past do on cooling system change and a carbon cleaning the the Rav runs great thanks Chris. More

by M. Pitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Germain Toyota of Columbus responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Chris and our amazing team. Please don't hesitate to get in touch when we can assist you again. Best Regards, Marcello Frustaci General Manager

May 23, 2025

Everyone from sales to service advisors are great to deal with. I have not had any issues here More

by chrisconnolly091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Rosenberger
May 27, 2025 -

Germain Toyota of Columbus responded

Thank you for your lovely feedback, Chris! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Best Regards, Marcello Frustaci General Manager

May 21, 2025

Service was excellent as always. Curtis took care of the recall on my 2014 RAV4 very quickly. I always buy my cars here and have them serviced here. More

by MikeM.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Germain Toyota of Columbus responded

Mike, thank you for taking a moment to share positive feedback on Chris. We truly appreciate hearing from people who have been helped so many times by our amazing team. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

May 20, 2025

Collin was extremely helpful, easy to work with, diagnosed the problem instantly, and was super flexible with scheduling. Getting the car repaired was a breeze, and if/when I need another repair, I' More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Germain Toyota of Columbus responded

Peter, thanks so much for your positive feedback on Collin! He's the consummate advocate for our valued customers, and we're pleased to know how satisfied you were with this experience. Safe travels until next time! Best Regards, Marcello Frustaci General Manager

May 20, 2025

I received great response from Michael Aronov. He made me feel so good in bringing my vehicle for service at anytime. Reliable and trustworthy with good communication. Thanks Mike. More

by Francis Tholley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aronov
May 20, 2025 -

Francis Tholley responded

I have great confidence in Micheal Aronov. Caring and responsible in doing what's right with integrity.

May 22, 2025 -

Germain Toyota of Columbus responded

Francis, we appreciate your 5 stars for Michael! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Marcello Frustaci General Manager

May 20, 2025

Germain Toyota has always made sure my visits are pleasant as far as wait time and keeping me informed on what is being done and what needs to be done on my vehicle. Mahogany Nolen’s professionalism More

by DaYAHnah YAHsharal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Germain Toyota of Columbus responded

Dayahnah, thank you for always trusting Mahogany and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

May 09, 2025

Tara was so helpful. She was working all by herself- getting yelled at by other customers. She handled herself with grace and professionalism. She never stopped being p More

by angelablawut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farmer, Tara
May 12, 2025 -

Germain Toyota of Columbus responded

Angela, thank you for sharing your observations of Tara's skills and finesse in a busy work environment. We're very pleased you felt well taken care of despite the apparent chaos. We look forward to seeing you at your next visit! Best Regards, Marcello Frustaci General Manager

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