Germain Toyota of Columbus

My experience with Germain was not a pleasant one. My lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith t lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith that he would look into options so that I could determine what the best option for me was - meaning whether I should purchase my leased Corolla or if I should choose to purchase a new vehicle. D'Lacey "ran the numbers" and produced monthly payments for buying my leased Corolla, leasing a new camry or corolla, and buying a new camry or corolla. Although it didn't make sense to me, D'Lacey represented that purchasing my Corolla would be MORE expensive that leasing or buying the new vehicles. It seemed pretty incredible to me, but I assumed D'Lacey must have known something that I did not know. I ended up leasing a brand new Corolla because the monthly payments were represented as less than it would have cost for me to purchase my leased Corolla. Who would choose against paying more for a three year old vehicle than having a brand new one? Anyway, after going home and running the numbers, I determined that leasing the Corolla that I had planned on buying and which I maintained in good repair, would have been less expensive than leasing or buying the new vehicles. A couple days later, when I confronted D'Lacey regarding this, he became defensive and said that I was attacking his integrity. D'Lacey essentially accused me of having "buyer's remorse" and stated that, if I wanted, I could buy my 2009 Corolla from Germain. Given the distrust that I had in the dealership based on this experience, I returned the new Corolla, took possession of my 2009 Corolla, and I went to another dealership. In the current economy, I was not going to give my business to a dealership that operated like this. More

I had a very good experience at Germain Toyota. The sells staff was very friendly and helpful. I feel I got the best deal possible. I would highly recommend this car dealership to any friends or family. They staff was very friendly and helpful. I feel I got the best deal possible. I would highly recommend this car dealership to any friends or family. They made buying a car as painless as possible and I look forward to working with them in the furture. More

We had 2005 Dodge caravan that had 150k on it and it was time to get a another car. We had a great purchase with the van at carmax but I wanted a Toyota this time around. Carmax did not have what I wanted s time to get a another car. We had a great purchase with the van at carmax but I wanted a Toyota this time around. Carmax did not have what I wanted so began searching and came across Germain Toyota. I had been reading review after review on the internet about the Toyota Corolla and it was just a no brainer for me. The Toyota Corolla is a bullet proof car meaning super reliable, excellent on gas...can't go wrong especially in this economy. So filled out a form on-line and the next day got a call from Greg Neutzling with Germain Toyota. My credit had some dings so told him what I wanted, what I saw on-line and really didn't want to waste his time or mine if I wasn't going to get approved for financing. He said he would check on this and call me back. Got a call back in about 10 min. Greg said come on down we can help. So headed on down to Germain Toyota, met with Greg Neutzling test drove the car and the deal was done in just about an hour an a half or so. Very smooth and efficient buying experience. All my questions were answered. Greg offered me a soft drink while waiting, very friendly atmosphere, made me feel real comfortable. Excellent buying exp. with Germain Toyota with Greg and the finance person, Usher. Everything was explained. I was shown comparisons as far as the maintenance and warranty plans...all my questions were answered. Excellent computer program that Toyota uses showing graphs and trends on the comparisons for warranty options. Breaks it all right down so you clearly see what you're getting with each plan. I would def. recommend that anyone looking for a great deal on a used or new Toyota to give Germain Toyota a call. I'll be back for another Toyota in the future for sure. They beat carmax in my view for a buying experience. More

very rude customer service over the phone. i had to call 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a mes 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a message and no one returned it. i will make my purchase at another dealership. More

Great buying experience, will definitely purchase from Germain again. Our salesman was very friendly and took the time to show us several different vehicles that we were interested in. When it came down Germain again. Our salesman was very friendly and took the time to show us several different vehicles that we were interested in. When it came down to what we wanted they didn't have one in stock but immediately located one at another dealer for us, then they took care of all of the arrangements to get it transferred and delivered all in the same day. More

Being loyal customer of Germain when my Tundra lease was coming due I returned to Germain for help in getting another vechile. However this time I was going in to have a total hip replacement and I would no coming due I returned to Germain for help in getting another vechile. However this time I was going in to have a total hip replacement and I would not be able to get in and out of the Tundra. Also with the economy suffering we were forced to file bankrupty. After getting everything taken care of financially we then came back to Germain to find a car I could get in and out of with my hip. We decided on getting the Scion XB I did not like the color but I was assured many times by the sales person that in a year I could come back and get something I did like I believed this person because I trusted the name Germain. I have kept the Scion for 1 year and 2 months and only put on a little over 10,000.00 miles the car, it is still under warranty. In March of 2011 I came back to Germain to trade the Scion in on either a Corrolla or a Camary but with the understanding I was looking for possibly a 2010 model with low miles and try to lower my payments and get a better interest rate. Upon my arrival with my daughter Sare who was also looking for a car we were meet by Robert who reassured us both that he would be able to help us both no problem. Sara was working with Robert who came back after Sara decided on a car and said he would not be able to help her. At that point Robert had Marvin help me so I feeled out the paperwork and Marvin AGAIN assured he would be able to help me but he would give me a call at the beginning of the wee. My daughter and I left Germain sad that neither one of us could get a car. As the week went by I never got a call from Marvin, so on Thursday I called to see what the problem was and was told AGAIN that he was still working on it but now the cars he promised me were now all sold. So I waited again for a phone call and NO ONE called. This time when I called back to follow up with Marvin I was referred to Lucy Green. Lucy seemed to be in the dark so we started from the beginning and did all the information AGAIN. I waited for a call and this time I didn't wait for a call back I called Germain and Robert happened to answer the phone I told him who I was and Robert promised to get back with me in 30 minutes which he did to get MORE information then told me he would call be right back. I did NOT get a call back from Marvin or Robert but I did get a call from Lucy who delivered the news that Marvin could not fullfill what he said. I do not understand why neither one of these men could not pick up a phone and deliver the new themself. Instead put me off on another female to deliver the news. I have never been so disappointed in a dealship as I was for Germain. I was lied to from the very beginning when I bought the Scion and now I have a car I DO NOT like but since I believed in my dealership I'm stuck with this car. Lucy Green however was very professional and even though she knew she was not going to make a sale she put in the effort to call me back and let me know where I was on the Scion which I was very greatful and I would like to work with Lucy in the future when I hope I will be able to buy another car without tell me I need to put down $4000.00. I have one goal which is to buy a car I enjoy driving and is good on gas and the Scion is not for me. Germain should really find more people like Lucy Green who is truely and asset to your company and Marvin and Robert should be man enough to call and deliver the bad news themselves and not push your customers off on someone else. I love the Toyota's and would like to remain a loyal Toyota customer. If anyone who cares about the reputation of Germain and would like to contact me you should get my information from Lucy Green. Thank you for taking the time to read this if you did. More