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Germain Subaru of Columbus
Columbus, OH
225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 225 reviews
June 24, 2017
Helpful staff I purchased my Outback at Hatfield and was very happy with my overall experience. My salesperson was helpful and willing to take the time needed for m I purchased my Outback at Hatfield and was very happy with my overall experience. My salesperson was helpful and willing to take the time needed for me to get the options I wanted on the car. I would definitely send a friend to Hatfield. More
by jricha
Employees Worked With
Tom, Rob
May 27, 2017
Buying a new Subaru I recently purchased a new Subaru Forester at Hatfield. I was very pleased with my experience. My salesperson was especially helpful, going out of his I recently purchased a new Subaru Forester at Hatfield. I was very pleased with my experience. My salesperson was especially helpful, going out of his way to ensure I got the car I wanted. Everyone was professional, friendly and helpful, and I was able to buy a great car at a fair price. I would certainly recommend Hatfield Subaru to others. More
by Anned
Employees Worked With
Tywon ( my salesperson), Chuck (manager),and Robert (finance)
May 25, 2017
Excellent Service Team!! The Service Center @ Hatfield is a great place to get your Subaru worked on. The staff is always professional, friendly and knowledgeable, wouldn't ta The Service Center @ Hatfield is a great place to get your Subaru worked on. The staff is always professional, friendly and knowledgeable, wouldn't take my Forester anywhere else. I highly recommend Hatfield Subaru for your vehicle needs. More
by KP
Employees Worked With
Spoke with several...all great!!
May 18, 2017
Oil change The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was t The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was told it would take. The waiting room was very clean and has good refreshments. I also enjoyed the personal table that is attached to all their chairs. More
by Nurmo
Employees Worked With
Multiple people
May 07, 2017
unexpected blow out while traveling through Columbus Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Wou Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Would have put the spare on but didn't want to drive on a spare for another 300 miles. They directed me to Hatfield Subaru when I asked where the closest Subaru dealer was to my location. I was towed there where I was informed I would need to replace all 4 tires and needed an alignment. They got me back on the road in about 2 hours total start to finish which I was happy I didn't have to get a room in Columbus and could still make it home that night. Ready for my next business trip which is just a couple days later. More
by WVTrvlr
Employees Worked With
Todd Conway, Service Advisor
April 01, 2017
Subaru outback We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to its name. More
by Theresa
Employees Worked With
Nelson and finance mgr.
March 27, 2017
Would not negotiate I attempted to buy a preowned certified Subaru Forest XT that had no maintenence records through carfax until 9,000 miles. The vehicle was owned by a I attempted to buy a preowned certified Subaru Forest XT that had no maintenence records through carfax until 9,000 miles. The vehicle was owned by a Subaru rep, so technically it was a zero owner car. I attempted to gain proof of service records, but they would only indicate "we would not certify the vehicle if it was not in good condition." They reassured me it had the recommended service. I had my doubts. If it was a Subaru rep, they would most likely get reimbursed to have the service or it would be discounted, right? They wouldn't do it themselves. They needed to come down in price for me to feel good about this car. They would not negotiate the price, not even $500 less. They tried their usual tactics (someone else is wanting this vehicle, it won't last long, etc.). They did not give me proof of maintenance and they would not negotiate! No thank you. I'll pass. Needless to say, that car is still on the lot two weeks later... My salesperson was nice and probably had no control over the negotiation. I won't name him, because he does not deserve a negative review. So that's why I gave three stars, rather than one. More
by StacyP
Employees Worked With
n/a
February 14, 2017
Excellent Sales and Service I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is supe I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is super, and the atmosphere is professional. More
by HatfieldSubaruRocks
Employees Worked With
Freddie Tamayo, Tim Kerrigan, Frank Guinta and others.
January 03, 2017
Quick and Easy Service Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and servic Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and service plan we had purchased seamlessly. Otherwise a wonderful experience!! More
by srath
Employees Worked With
Frank
October 10, 2016
Trying to buy a certified pre owned car I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and very polite. Test drove the car and loved it. As I am looking over their so called certified pre owned vehicle I noticed some issues. Someone took a screwdriver to remove the old wheel weights from the wheels. Thus, scratching all four wheels. They wheels on the xt are very nice. But this made them look like dog poop. There were scratches on the car. And it was priced 200 above book value. I explained this to them. That it would need the wheels refinished. I had cash in hand ready to buy the car. They did nothing to even remotely earn my business. The sales manager sat in his office. Never came to talk to me. Conner is working his butt off to try and save the sale and maybe get some money taken off for the damage done. Nothing. Wouldn't drop a penny. I have taken my business elsewhere. Never will return to this dealership. Poor poor customer service. I understand the car is used. But this was simply unacceptable and not a very good practice. I'd rather pay more at a competitive dealership and never give them business again!! More
by Kalkire
Employees Worked With
Conner, your so called sales manager
