Germain Subaru of Columbus

Oil Change I went to the dealership for an oil change. They now offer express oil changes, which means an appointment is not necessary. When I arrived,, I was no I went to the dealership for an oil change. They now offer express oil changes, which means an appointment is not necessary. When I arrived,, I was not greeted by any employee for at least 3 to 4 minutes. Both employees were not assisting customers, Eventually, an employee greeted me and asked if I had an appointment. I told her no since they now offer express oil changes. She informed me that the car that pulled in before me had a scheduled appointment and that their car would be taken care of first. I said ok. She got my information and car keys. I told her that I needed an oil change. I waited in the waiting room for my car. When it was ready, the employee came and got me. She went over all work completed. She informed that the brakes were not checked since I did not request a complimentary brake check?! I said ok. I also noticed that my car did not get a complimentary car wash. I have always taken my car here and the employees have always asked about the car wash, etc... I was disappointed in that. All of my previous visits have been wonderful. I will go back at least one more time to see if any changes are made. I do believe employees should go over all of the available options. They usually check to see if there are any warranty work to be done. Just extremely disappointed in my visit. More

Top notch service center.. My headlight went out on Tuesday evening, I called Todd in the service center on Wednesday morning, he offered to get me in that day for the repair ( My headlight went out on Tuesday evening, I called Todd in the service center on Wednesday morning, he offered to get me in that day for the repair ( I had to work) he then offered to get me in early on Thursday morning before work for the repair, which was awesome and even made time for an oil change. I'll be back in 3000 miles to see them again. More

Rally Around The Customer I recently had some trouble with my Impreza that made me lose faith in the car. Hatfield worked very hard with me to restore my confidence in Subaru a I recently had some trouble with my Impreza that made me lose faith in the car. Hatfield worked very hard with me to restore my confidence in Subaru and their service. I have bought 9 cars from this dealership; their professionalism and focus on customer service kept me from thinking about trying a new car and dealership. Very well handled and I'm going to stay a customer into the future. More

Excellent Service Quick service, was able to go on my time schedule. Tech was friendly and thorough in explaining service procedures. Will definitely continue to use Quick service, was able to go on my time schedule. Tech was friendly and thorough in explaining service procedures. Will definitely continue to use this service. More

Excellent first Subaru buying experience Did my homework online before test driving the Forester and Outback. Fell in love with both cars and purchased the Outback. Sales answered my question Did my homework online before test driving the Forester and Outback. Fell in love with both cars and purchased the Outback. Sales answered my questions well, helped me learn the new technologies I wasn't used to, and worked with me to arrive at numbers my research said were fair. Friendly, down to earth staff throughout the sales department. More

Bought new 2018 Forester Limited Great experience working with Tom Lauer in sales- was completely professional and clear in all our communications, so much so that thought he would be Great experience working with Tom Lauer in sales- was completely professional and clear in all our communications, so much so that thought he would be much older than he was when I met him in person. Highly recommend giving him a chance to get your business--great deal! So, it was also no surprise when I found out later that he had been in THE OSU Marching Band/ TBDBITL....ask him for a quote-you won't be disappointed. More

Great people and service I bought my forester at a different dealership. Did not like the way that I was being treated at that dealership. So I got ahold of Hatfield Subaru, w I bought my forester at a different dealership. Did not like the way that I was being treated at that dealership. So I got ahold of Hatfield Subaru, went in for an oil change. Best decision I made was going somewhere else. Hatfield’s service department is amazing. Very polite from the very beginning. Explained things that the other place never did. The other dealership wants money. Hatfield’s wants trust. And I definitely TRUST that they will continue taking care of my car. Thanks so much Hatfield’s. More

Always great servce I bought my Subaru Legacy from Hatfield a year ago. They have always taken great care of my car while making sure I am comfortable while waiting. (wh I bought my Subaru Legacy from Hatfield a year ago. They have always taken great care of my car while making sure I am comfortable while waiting. (which is especially important to me since I work the night shift) They are always aware of discounts and coupons to help save my money. I always appreciate the care they give to me and my Subaru. Thanks folks for a job well done! More

new car I was just going to look at the 2018 legacy.As I needed something bigger than what I currently drove. I was just trying to be sure that if I purchased I was just going to look at the 2018 legacy.As I needed something bigger than what I currently drove. I was just trying to be sure that if I purchased a legacy I was going to be getting the vehicle from the correct dealership and on my terms not theirs. Honestly when I went there I had a really good offer from a different dealership, but what I didn't expect was that you would match the offer from the other dealership and you got me in a lower monthly payment than the other dealership at the same term. So I drove away that night with a new legacy. More

Great service! From the purchase of my car to my service experience, I've only had positive interactions with the staff. Todd has gone above and beyond when I've bro From the purchase of my car to my service experience, I've only had positive interactions with the staff. Todd has gone above and beyond when I've brought my car in for routine service and maintenance and I appreciate his level of professionalism. More