Germain Mazda of Columbus

They were given this rating due to the excellent customer service, such as allowing us to take the car we considering purchasing home for an overnight test drive, and the time they took in answering all our service, such as allowing us to take the car we considering purchasing home for an overnight test drive, and the time they took in answering all our questions. We got the exact car we wanted and it was very hassle-free. They also helped to ensure that we received any applicable discounts, gave us a fair price and fair trade-in value for our other car. More

Went to Germain Mazda to only window shop due to me still 18 months away from payoff, not having ANY type of down payment and really expecting to not qualify for credit on a new loan. I didn't even expect t 18 months away from payoff, not having ANY type of down payment and really expecting to not qualify for credit on a new loan. I didn't even expect to get a test drive to to the vehicle being the ONLY 1 at the dealership and being kept inside the dealership on a showcase. However I was blown away by the team's egarness for me to take it out for a spin and promptly opening the double doors for me and not takng no for an answer. So I jumped at the chance to drive the blacked out Mazdaspeed3. During the test drive with Lew, I painted the worst financial picture that I could, credit score, medical bills, amount of time left on my current loan, the fact that 2 cars were on the same loan, etc... But Lew was very confident that he and Sonny could definitely get a deal done if I gave them some time to try. Reluctantly I agreed, totally expecting to be turned down and asked to come back. To my surprise Lew came back and said he had good news...he and Sonny were able to payoff my current loan and got me approved to purchase the 2013 Mazdaspeed3 that I fell in love with at first sight. I brought my wife along who passed on coming with me on the test drive. Now she is a tougher critic about customer service than I am and she was amazed how she was treated as we left her at the dealership. Damon went out of his was to show her how the reference computer worked to find out more about the car I was driving. needless to say WE BOTH have been converted to a Germain customer for life. I would recommend anyone to go check out Germain Mazda. Never have I had a better experience purchasing a vehicle, the guys were AWESOME!! More

We knew what we wanted when we arrived and the team at Germain Mazda did their best to put a deal together. Damon didn't try to change our minds or sell us anything we didn't need. Sonny went over all o Germain Mazda did their best to put a deal together. Damon didn't try to change our minds or sell us anything we didn't need. Sonny went over all of the paperwork with us very slowly and thoroughly to make sure we understood everything. Our experience with Damon and Sonny at Germain Mazda was very positive and I would definitely do business with them again. More

I went to Germain Mazda looking specifically at the Mazda CX-5. I currently own an Audi A6 that was built shortly after the 2000 Presidential election was decided. Yeah, it's that old. I went to the deale CX-5. I currently own an Audi A6 that was built shortly after the 2000 Presidential election was decided. Yeah, it's that old. I went to the dealership the same night I put my third battery in three years in my Audi (free, thanks O'Reilly!). You can imagine my frustration. Lew, one of the sales associates, saw me in the lot 5 minutes before closing and asked if he could help. I told him what I was looking at and we exchanged information. Two days later, Lew gives me a call to tell me they are ready to make a good deal on their remaining 2013 CX-5's and invites me and my wife for a test drive. I tell him we'll be there and we meet him that evening. The car drove great and was exactly what I was looking for. Lew was a nice guy and wasn't always driving for the sale but actually took the time to get to know more about me and my wife. Back at the dealership, we begin to talk numbers and yes, Lew put a great deal together. After some more thought and some additional input from my wife, we decided that I just don't drive enough (I ride COTA downtown for work) to justify the new car yet. While I didn't want to admit it, my wife was right. Lew did everything he could to make the deal that night, but it just wasn't going to happen. I'm sure the majority of these reviews are from people who ended up purchasing. I did not. But when I am ready to do so, I'll come back to Germain and ask for Lew because I can't say enough about the deal and the professionalism Lew displayed. I highly recommend this dealership. More

We had a great experience purchasing a new Mazda CX-9 from Germain Mazda. It started with internet and email communications, and culminated in our purchase at the dealership. Tim and Rusty provided us from Germain Mazda. It started with internet and email communications, and culminated in our purchase at the dealership. Tim and Rusty provided us with great pricing and were able to take care of some aftermarket items as well. They communicated well and made the whole experience comfortable. Rusty's service after the sale has been unparalleled, certainly as good if not better than buying from a luxury car dealer. I will highly recommend this dealership to anyone I know that's interested in buying a car! More

Our experience at Germain Mazda was fantastic. Lew was prompt in greeting us, we went out on the test drive, sat down at his desk and got things squared away quickly. Sonny was fantastic during the finan prompt in greeting us, we went out on the test drive, sat down at his desk and got things squared away quickly. Sonny was fantastic during the financial segment of the purchase. He very thoroughly explained the process and made sure that we understood absolutely everything that was presented and everything that we were signing. This was hands down our best dealership experience to date. Thanks, Germain Mazda and Team! More

Our experience with Germain Mazda of Columbus was tremendous. We were greeted with a friendly smile as soon as we walked in the store. All of the staff was very hospitable the whole time we were ther tremendous. We were greeted with a friendly smile as soon as we walked in the store. All of the staff was very hospitable the whole time we were there. Our Salesman Rusty Wilson was extraordinary,he norrowed down what our needs were and let us compare cars untill we were satisfied with the type of car we wanted. He went above and beyond the call of duty. We know we have found a very good salesman and also a very good friend. We will definetly be returning customers. More

It went past expectations and did it in a very honest way. Any questions was explained in good details. Rusty was the best salesperson I've ever seen and very refreshing how much he cares about his job. way. Any questions was explained in good details. Rusty was the best salesperson I've ever seen and very refreshing how much he cares about his job. I been with quite a few people buying new and used cars and this was top notch experience. Even with some little issues, the finance guy had to leave early, it was done very well. More

Very unhappy about the lack of communicate. I took my new car in for an oil change and encounterd a very rude service advisor. There was no follow and I would not recommend this dealership to my friends or c car in for an oil change and encounterd a very rude service advisor. There was no follow and I would not recommend this dealership to my friends or colleagues. More

Had an absolutely wonderful experience turning in a lease and leasing a new vehicle. Everyone who helped us was incredible. You can tell the customer service experience is very important to everyone at Ger and leasing a new vehicle. Everyone who helped us was incredible. You can tell the customer service experience is very important to everyone at Germain Mazda. I have already started recommended them to family, friends and co-workers. More