Germain Mazda of Columbus

Germain Mazda definitely deserves overall rating of 5. Customer service was phenomenal. I knew what I wanted which was the CX-5 and Terry along with the financial guys made it happen. Given I was at the d Customer service was phenomenal. I knew what I wanted which was the CX-5 and Terry along with the financial guys made it happen. Given I was at the dealership for 7 hours it was quicker than when I went with my mom to purchase a Nissan back in 2012. I absolutely love the car! All the staff were extremely friendly. All my questions were answered. I got exactly what I wanted. Given also there were limited CX-5 on the lot I said if I could drive it off the lot the same day I would take the gray color that I test drived in. I didn't have to make an appointment to come back in to have the Navigation System put it, they did it the same day. Damon was super friendly and explained all the warranty packages that were available to me. Everyone was just as excited as I was that I was driving off the lot in a BRAND NEW MAZDA CX-5!!!! I even got my picture taken with my car. Could not be happier with the service and I think I will forever be a Mazda customer after this experience. Great job guys and thank you so much for my car!! More

Made sure the car was spotless when we came to get it. Made sure the car was spotless when we came to get it. Was a very good experience, everyone was very friendly. When we are ready to purchase an Made sure the car was spotless when we came to get it. Was a very good experience, everyone was very friendly. When we are ready to purchase another car this will be the first place to stop and look. So far we are very happy with the purchase. The salesman was very good with working with us. I hope I have the right name down for our salesman. Misplaced his business card. Thanks Again! Calvin & Janet Holmes More

We were only planning on stopping by Germain Mazda to see if they had a car comparable to the one we were looking at from Ricart, just to compare prices. In fact, we were on our way TO Ricart to buy a car w if they had a car comparable to the one we were looking at from Ricart, just to compare prices. In fact, we were on our way TO Ricart to buy a car when we stopped and Rusty Wilson introduced himself. We went from what we expected to be a 10- or 15-minute stop just to look, to a several hours stop to test drive and shop and start negotiating a price everyone would be happy with. In spite of a couple of bumps on the way, we have our new car and we LOVE it! The way we were treated at Germain Mazda, particularly by Rusty and Sonny Sosniak, will keep us coming back. I trust Germain Mazda, and that's not something that can always be said of a car dealership. More

Terry Johnson performed at the highest standards in responsiveness and service. He explained options, service and then followed through with what he said he was going to do. I would highly recommend Te responsiveness and service. He explained options, service and then followed through with what he said he was going to do. I would highly recommend Terry to all my friends and business associates. More

I am extremely happy with the personalized experience I recently had at this dealership. I purchased a 2011 Nissan Altima in April. This was a horrible experience. The sales person didn't complete the sale recently had at this dealership. I purchased a 2011 Nissan Altima in April. This was a horrible experience. The sales person didn't complete the sale and once I signed the paperwork for the purchase I sat for an additional hour and had to ask if it was okay for me to leave. In addition within two months of my purchase I had to pay for 3000 in repairs for items that were not covered by the warranty and were more than likely were present when I purchased the car. Let's say I was not happy. During the last repair while I was waiting I decided to go next door to the Germain Mazda dealership. This is when I met Terry. I told him about my discontent with my purchase and he attempted to get me back into the same car that I had traded in, a Mazda 3. I was reluctant to purchase the car because I felt as if I would be taking a major financial loss and did not go through with the sale. Time passed and I grew more and more discontent with my car. I didn't like its performance and I felt that Nissan's workmanship no where near compares to the workmanship of a Mazda. I finally decided to trade in my Altima and went back to the Mazda dealership. I took a risk and hoped that I would see Terry. When I entered the dealership Terry was on the phone. Others offered to assist me but I insisted that I must work with Terry. I did not realize that Terry had come in to follow-up with some of his customers on his day off. He helped me to find the car of my dreams and worked with me to get a payment that I could afford. He patiently worked with me for over four hours to make sure that I test drove the car, understood all of its features, helped me clean out my trade, and even helped me set up my blue tooth. Because the service area was closed initially I wouldn't be able to obtain my car until the next day; however the dealership offered me the floor model because the car was similar to the one I purchased. I was wowed. I am so glad that I went back to Terry and Germain Nissan. Terry is an honest and reputable salesman. He definitely cares about the customer before the sale. The finance/general manager Sonny was very detailed, thorough, and patient. He took the time to answer any and every question I had. I learned a lot about the ins and outs of warranties, gap addendums, and the service department. Last but not least- Tim was the best. He kept my spirits up while I waited and took a picture of me with my new car! I love this dealership! Best experience ever! More

I have only had extremely positive experiences with the people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, promp people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, prompt, detailed and they provide stellar work. I highly recommend their service center to other friends/Mazda owners. Thank you, Kyle & team, for such a positive experience. More