Germain Mazda of Columbus

Great Experience!!! Ask for Brittany! Ricart and Germain both had the exact Mazda I was interested in. I started at Ricart and was so offended by their offer and lack of customer service Ricart and Germain both had the exact Mazda I was interested in. I started at Ricart and was so offended by their offer and lack of customer service that I simply walked out of the showroom. We arrived at Germain shortly before closing, intending to just verify that they still had the car I was interested in because we knew it must be close to closing time. I was immediately greeted by Brittany, who walked me over to the exact car I was looking for. She and her co-workers stayed past closing to make sure they came up with a deal that was more than fair and sent me home with the car that very night. I cannot say enough about the quality of customer service I received and most definitely recommend Brittany and this dealership to anyone interested in buying a Mazda. More

Delivery and Service I recently purchased my fourth Mazda 3 (323 circa 1988) and I couldn't be more satisfied. The difference between the 2012 and the 2014 is the differe I recently purchased my fourth Mazda 3 (323 circa 1988) and I couldn't be more satisfied. The difference between the 2012 and the 2014 is the difference between night and day. I feel supported and wanted as a customer. I never feel like I am being sold, rather consulted. My experience has been the team has my best interests at heart to stay in a Mazda and to remain satisfied with the brand and the dealership. I appreciate the hard work and dedication this dealership offers. I am a life long lover of cars, but I cannot separate myself from the Mazda driving experience, because nothing drives like a Mazda. The highest compliment I can posit is how Rusty handled my mis-understanding of the facts of what I thought I wanted and what I thought I agreed too. Rusty is very knowledgeable and knows the details of the Mazda3. He managed the differences in facts honestly and courageously. He then clarified the matter and affirmed his willingness to go whichever direction I chose to go. We all have differences of opinions, here is a classic example of how things are done can add up to the desired end. From the front door of the dealership to the drivers door when all was said and done, the buying experience was simply superb. In a few years I can see myself purchasing another car for my daughter, because I want to keep this one. lol. That decision doesn't rest on the brilliant engineering from Mazda, nor the technology baked into the product. The tipping point is not Mazda's Soul Red color that adorns the Mazda 3 and Mazda 6, rather its the relationship that we continue to build. The consistency of personnel and the joy I get in being a part of a fine group of people is priceless. Thank you More

Best experience My wife and I had stopped at Ricart because they had a beautiful 2009 red miata in their showroom. They sat down with us and I said I didn't want to h My wife and I had stopped at Ricart because they had a beautiful 2009 red miata in their showroom. They sat down with us and I said I didn't want to haggle too much. I had a specific price and if they couldn't meet it then that's fine but if I waited 2 hours and ended up above that price I would be upset. Well that's what happened. They actually let us leave telling us they would call us if the bank got back to us. The whole situation felt like what I hate about buying cars. My wife had found a nice 2008 miata up at Germain Mazda so we went there. Terry helped us out and I told him our sob story and hoped the same wouldn't happen there. It didn't at all. In fact he came in a few dollars under what I asked (good bank) and included gap. Perfect experience we were there for like 1.5 hours. More

Rusty Wilson, best salesman in town I have bought 3 cars so far from Rusty Wilson and each time, the experience has been completely amazing. Rusty is so patient and knowledgable about al I have bought 3 cars so far from Rusty Wilson and each time, the experience has been completely amazing. Rusty is so patient and knowledgable about all things related to autos. I never felt like I was just another dollar to him, but rather my satisfaction is what mattered most to him. I highly recommend Rusty for anyone looking for a salesman who is knowledgable and not a pushover. More

Owned a 2012 ready to purchase another Germain Mazda 3 or 6 I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opt I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opting for cruise control as soon as possible on road trips. With the Skyactiv if the tach didn't get past two grand in starting from a stop the vehicle gas mileage travels a greater distance, just be aware you will see similar results. Provided you are current with our car's service routine. Unfortunately, my car was rear ended in the backend in a construction zone while a woman was texting, though I tried mightily to get out of the way, she hit my car pretty bad here. I am just waiting to here from the the insurance on what they call $13k worth repairs, sounds like a do over to me. Nonetheless, I am solidly determined to stay in a Mazda at Germaine dealership. They ever stopped earning my business, though they need to know despite what may have been taught is sales training, no need to close me on my choice. I am already closed on a Mazda, I will let you know which one, but no that I am not looking elsewhere. Having said that, my previous experience with Lew Karbler and Sonny Sosniak they recommended me to get Gap Insurance, which I am so glad I did. If not I could be upside down $7K based on what the insurance company may pay, the Gap Policy pays the difference. This was good advice from the dealership no one thinks years later their will be a need for Gap Insurance. The other service recommended was the pre-paid maintenance package. This kept my car running in top fashion. It has been my experience the Service team is intuitive, work hard to answer questions, go the extra mile and listen to my concerns if any. I encourage you to consider Germain Mazda because I know when its time to choose a new car, they will do everything possible to get me situated in a car I like, in a car I want and in a car whose deal makes sense to my sensibilities. More

owner I learned a long time ago that the first impression is the only impression you ever make on somebody Rusty made the best first impression on me as a s I learned a long time ago that the first impression is the only impression you ever make on somebody Rusty made the best first impression on me as a salesman that I've ever experienced Honesty Integrity and just an all around nice guy great person to work. I look foward to having a long relationship with your dealership with Rusty being my salesman...GREAT EXPERIENCE. More

A Positive Experience We never felt pressured but always felt welcome. Terry walked us through every step of the process and made us feel comfortable as we considered this We never felt pressured but always felt welcome. Terry walked us through every step of the process and made us feel comfortable as we considered this very big purchase for our family. We took our time and had to come back several times due to our schedules but we were always greeted warmly and enthusiastically. More

Love my CX5! Just purchased my 1st Mazda! Terry was very helpful and was extremely knowledgeable about the vehicle. In fact , the entire staff went above and beyo Just purchased my 1st Mazda! Terry was very helpful and was extremely knowledgeable about the vehicle. In fact , the entire staff went above and beyond to help me in my purchase. More

A rewarding experience Terry was great to work with. He made sure he understood my needs before showing me any car on the lot. While showing me car features and mechanics, T Terry was great to work with. He made sure he understood my needs before showing me any car on the lot. While showing me car features and mechanics, Terry was able to answer any questions I had. Very easy to work with and does not involve high pressure decisions like I have experienced with other dealerships. He, along with the rest of the Germain team, made my first car buying experience very exciting and rewarding. More

New Mazda 6 Terry Johnson and the entire team at Germain Mazda were very professional and low pressure as we were making our decision about a new Mazda 6. Once t Terry Johnson and the entire team at Germain Mazda were very professional and low pressure as we were making our decision about a new Mazda 6. Once the purchase was agreed to, Terry went out of his way to demonstrate the support that Germain gives to it's customers after the sale. We went to other dealers before making our purchase and I would highly recommend Terry and the Germain Mazda team. More