Germain Mazda of Columbus

Respectful, helpful, and thoughtful. A great experience. We started shopping for a new car seven months ago, and needed quite a bit of time to research and study all the possible makes and models available t We started shopping for a new car seven months ago, and needed quite a bit of time to research and study all the possible makes and models available to us. Terry patiently walked us through what we wanted to test drive. We came back six months later and changed our minds to a different class of car and he never applied any pressure. Although a deal did not materialize right away, he let me know about a new financing offer the following month that saved me some money. Throughout the sales process, Terry recognized and respected that we didn't want to be sold a car, and that we needed time to reach our own conclusion. We wish all our big purchases could unfold as pleasantly as our experience at Germain Mazda. Thank you, Terry! We're proud to recommend you. More

Excellent purchasing experience! I was interested in a pre-owned certified Mazda. Terry detailed the features of the car and patiently explained the pre-owned certified warranty and c I was interested in a pre-owned certified Mazda. Terry detailed the features of the car and patiently explained the pre-owned certified warranty and coverage to me. He is definitely the opposite of that kind of person who would do anything to trick you into buying their cars! Everything is transparent and honest. Damon was also nice and helpful. Manager Sonny Sosniak was friendly as well. He came to greet when I came in. When I met him, for some reason I could see the resemblance between him and Channing Tatum lol! The over experience was great and I would definitely recommend this dealership. More

A great experience while purchasing a vehicle. As most people know, buying a vehicle can be a daunting task. You spend hours browsing different dealerships and models, then still worry about whethe As most people know, buying a vehicle can be a daunting task. You spend hours browsing different dealerships and models, then still worry about whether or not you're making the right decision. I know people that have driven Mazda vehicles, and all of them highly recommended getting one. I spent the week leading up to the day I purchased the vehicle online discussing options with Bo Stranzin, one of the sales associates at Germain. So, I finally decided to purchase another vehicle. My family and I were greeted at the door by Bo Stranzin. He welcomed my family like he had known us for the last twenty years. An appointment had been made a couple days prior to view the car I was interested in, a 2013 Mazda 6. Mr. Stranzin had the vehicle ready and we almost immediately went out for test drive. Bo Stranzin did an excellent job explaining the features of the vehicle and made some good conversation about the area, my family and I not from the Columbus area. After the test drive we heading back to the dealership. Next, came the part we all enjoy, cost. While initially the vehicle was outside of the price of what I was willing to pay, who really wants to pay more then they have to pay? There were no pressure sales techniques used, Mr. Stranzin asked what price we thought was fair. Then Mr. Stranzin spoke with the GM at Germain, Mr. Sonny Sosniak, and after a few conversations we were able to come to terms on a price. Neither Mr. Stranzin nor Mr. Sosniak attempted to pressure me into buying the vehicle at a price I wasn't comfortable. After a price was reached I then moved into the financial office with Mr. Damon Shorterage. He did an excellent job explaining the contract terms and warranties for my vehicle. It was a short visit in the financial office, but Mr. Shorterage was professional and friendly. Bo Stranzin meet us at the door on our way out and thanked us, it was like saying goodbye to a friend. It was a great experience overall. I was able to get the vehicle I liked at the price I wanted. If you are interested in a Mazda, I would recommend going to Germain Mazda and ask for Bo Stranzin. More

Exceptional Customer Service Made the Experience I would recommend Germain Mazda to anyone interested in purchasing a Mazda, or is looking for a refreshingly pleasant car buying experience. But for s I would recommend Germain Mazda to anyone interested in purchasing a Mazda, or is looking for a refreshingly pleasant car buying experience. But for such an abysmal experience the previous day at Germain Nissan, I would not have truly appreciated the exceptional customer service provided by the entire team at Germain Mazda. I came to the dealership having previously conducted research on the model, trim, trade-in information and financing numbers I was hoping to hit. I was paired with Bo Stranzin and it was instantly clear that he genuinely listened to my desires in a new vehicle and was clearly concerned with making sure I purchased the right vehicle for my needs, as opposed to merely trying to sell me something I didn't need. Once my vehicle was identified (Mazda3 4-door, Grand Touring), I was transitioned to Sonny to complete the financing side of the purchase and received the same level of exceptional care and attention. Throughout my entire time at Germain Mazda, everyone that was apart of my purchase process (including Kyle from parts and the individual from service whose name I can't remember) treated me with respect. Without going into specifics into some of the lengths the team at Germain Mazda did to provide such a great experience, it is enough to say that my experience was how car buying should be: both seller and buyer walking away happy. More

great experience! Sonny and brittney were great to work with! They gave us a great deal on my new madza and were very friendly and professional through the whole experi Sonny and brittney were great to work with! They gave us a great deal on my new madza and were very friendly and professional through the whole experience. More

Great team and wonderful to work with! We had a great experience with everything from finding the right model & trim (in the right price range & right color??) to test driving & financing. We had a great experience with everything from finding the right model & trim (in the right price range & right color??) to test driving & financing. We had a lot of questions (since it was our first time leasing) and the staff were very knowledgeable and patient with us. It felt like they were there for us (and not trying to push a sales). We will be recommending to future buyers. More

Best Experience!!! Rusty, Tim and Damon were excellent in helping me lease my first car. They all went above and beyond to make sure I got the best deal possible. Rusty Rusty, Tim and Damon were excellent in helping me lease my first car. They all went above and beyond to make sure I got the best deal possible. Rusty was very genuine in making sure I left the car lot happy. Very patient & never "pushy". Definitely recommend Germain Mazda if you are looking to purchase a Mazda. More

Excellent Very helpful, knowledgeable and friendly staff and sales team. The service department is thorough and reliable. I would recommend this dealership to a Very helpful, knowledgeable and friendly staff and sales team. The service department is thorough and reliable. I would recommend this dealership to anyone wanting a Mazda. More

Painless Lew Karbler made the leasing of a Mazda 3 hatchback (for our daughter's 1st car) a pleasant and painless transaction. I do a lot of research prior Lew Karbler made the leasing of a Mazda 3 hatchback (for our daughter's 1st car) a pleasant and painless transaction. I do a lot of research prior to visiting dealerships. This allows me to spend my time at the dealership driving the vehicle and negotiating a quick lease/purchase. As my wife and I are both professionals, our time is valuable and Lew respected our time, answered all our questions and made the deal work for us. So to Germain Mazda and Lew Karbler - Thank you! Nathan & Karen Gill More

great customer service, caring and friendly staff I really appreciated the thorough explanations to all my questions, patience and kindness Terry, damon, sonny and the rest of the team showed us. We l I really appreciated the thorough explanations to all my questions, patience and kindness Terry, damon, sonny and the rest of the team showed us. We look forward to doing business again soon. Thanks guys! More