Germain Mazda of Columbus

Terry Johnson Terry was patient with the never-ending-emails we were writing back and forth! When I finally went to Germain Mazda to test-drive the car I was intere Terry was patient with the never-ending-emails we were writing back and forth! When I finally went to Germain Mazda to test-drive the car I was interested in I found Terry to be just as patient in person, knowledgeable, pleasant and just great to deal with. I would recommend him to friends and family alike! Everyone at the dealership was kind, and cordial. More

Excellent car buying experience I had an excellent experience with Germain Mazda and Rusty was the ideal salesman to work with! I would highly recommend this dealership to others. I had an excellent experience with Germain Mazda and Rusty was the ideal salesman to work with! I would highly recommend this dealership to others. This was my first time purchasing a car from a dealership and it couldn't have been a more seamless process. Rusty was incredibly accommodating, highly knowledgeable and informative, very easy to work with, and overall helped to make it a very enjoyable car buying experience from start to finish. His 'low pressure' non-pushy attitude, while being very honest and willing to help with anything definitely made all the difference. Brittany was also great to work with during all of the paperwork/signing and made it a very easy process. Thank you Germain Mazda! More

Awesome experience Rusty was awesome! His personality and his attention to the customer is what sealed the deal for us. Overall, the entire team at Germaine Mazda was v Rusty was awesome! His personality and his attention to the customer is what sealed the deal for us. Overall, the entire team at Germaine Mazda was very helpful and professional. More

Pleasant experience from start to finish! Everyone I encountered was friendly and professional. Originally didn't consider a Mazda while researching cars online and I test drove and purchased Everyone I encountered was friendly and professional. Originally didn't consider a Mazda while researching cars online and I test drove and purchased CX-5. I am so glad I did. This was overall the best customer service I have ever experienced. More

An enjoyable buying experience This is my third Mazda CX5. The sales transaction was brief and conducted very professionally by Terry Johnson. If I were to buy another Mazda, it wo This is my third Mazda CX5. The sales transaction was brief and conducted very professionally by Terry Johnson. If I were to buy another Mazda, it would be at this dealership; however, my trading for another CX5 in the future is unlikely ( 0.0% probability ). Mazda has: 1. Replaced the former TomTom navigation system with a proprietary system that has no useful customization features (i.e. voices, language, graphics), is crude in appearance and utilizes one radio speaker. 2. The INFOTAINMENT system is 'pretty', but is a joke, much more effort is required to obtain the same results as the former 'stand-alone screens'. 3. Gas mileage is consistently 24 m.p.g. no matter what driving conditions or terrain. I was very pleased with the sales transaction if not the product. More

Worst service ever Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it bein Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it being exactly what they recommended in a previous visit. Also laughed at me and spoke in a condescending way to me when I told him the symptoms of what was wrong with my car and told me a car couldn't do that, only to find out from the technician that indeed yes, that is exactly what goes wrong when this part fails. Unethical, condescending, person who liaisons with customers does not know much about cars, and they are careless with paperwork. More

Great experience Friendly, knowledgeable crew, especially Bo Stranzin. They were willing to negotiate my trade in and new car purchase, and weren't at all pushy. Very Friendly, knowledgeable crew, especially Bo Stranzin. They were willing to negotiate my trade in and new car purchase, and weren't at all pushy. Very pleasant experience overall. Merci! More

Momma Miata Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germa Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germain Mazda was willing to meet that expectation. Terry spent three hours with us, sharing information and listening to our requests. In the end, some accommodation by both parties sealed the deal. Terry was thorough throughout the process. He was pleasant, as were all the Germain Mazda folks, making the buying experience very low key. A morning well spent. More

Very good information and no pressured. We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted t We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted to look into. He was friendly, courteous and respectful of our inquiries. He never tried to push us into a deal, but let us make our own decision based on the options and what we wanted. We felt working with Terry was the best car buying experience we have ever had. More

Excellent Experience Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I ha Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I had done my homework re fair market pricing online at home and intended to visit more than one dealership, if necessary, to find the right car at a fair market cost. I fell in love with the Mazda 3 during a test drive and didn't need to go anywhere else. I'm very happy with the car and don't think I could have made a better deal anywhere. Bo and Damon Shorterage went over all the important features of the car and made sure I felt comfortable with the basics of driving it. Bo even synched my iPhone to the Bluetooth feature before I headed for home and added a couple favorites to the radio. This was my first "solo" car-buying experience, and the entire staff at Germain Mazda made it a pleasant one! More