Germain Mazda of Columbus

Best experience in over 20 years Mike was genuinely friendly and honest. He knew the product well and listened to what we wanted and did not want. We were not pressured into buying Mike was genuinely friendly and honest. He knew the product well and listened to what we wanted and did not want. We were not pressured into buying or buying upgrades that we did not want. It was a very enjoyable experience in dealing with the staff from the GM to Finance to Service but especially Mike. More

Follow through is the mark of an excellent dealership I purchased my 2014 Mazda 3 in May of the same year. The service department and personnel are consistent in how the regard the customer weather on a I purchased my 2014 Mazda 3 in May of the same year. The service department and personnel are consistent in how the regard the customer weather on a day of the sale or years after. Recently, I had an issue with my navigation system. It didn't work. It should work, and it should work all the time flawlessly as far as I am concerned, especially when I am paying on it as part of the car. I have zero tolerance for technology that does not work. I downloaded the update three times before I went into Mazda and it took hours. Afterwards, I would get a message, "1 download is available." I gave up, I inserted the SD card and the map came up as it should. Days later the map goes blank, the nav system is useless. I stop by to see Rusty and ask him about it. He juggles what he is doing to look into the matter. He sits down with me and we go into MyMazda.com. Rusty asks me pointed questions about the steps I have taken, then proceeds to download the new update at his desk on his computer. We wait. We have a successful download. I then insert the SD card, the map shows up and everything works. Days later it goes out again. I go into service and they set up an appointment to look into the matter while I have an oil change. Weeks later during my oil service I am told to call a 1-800 number to Tom Tom, but then the number is to Mazda support. The dealership does not have the authority for a fix. I double check with the Sonny, General Manager to make him aware of the ongoing difficulties I have experienced trying to get this fixed. He then talks to service, calls the Mazda support number asks me to pull the car out of the service garage, gets in the car with me while on the phone advocating in my behalf. We had to reset the nav system, and it works just fine. My point here is this is team work and the buck stops with the Sonny, General Manager who will if need be, become personally involved to seek remedy. Now that is follow through. This experience is from a customer who purchased a car years ago. It doesn't get any better than this. I may desire a different brand car at some point, but I will always want this attention to detail and overall support and service. It makes all the sense in the world to me to stay at Germain Mazda. Thank you Team Germain More

Great experience for first time buyer. My salesman Mike Worthington, was very personable and relatable. He was very honest in his opinions and tried to answer all of my questions fully. I h My salesman Mike Worthington, was very personable and relatable. He was very honest in his opinions and tried to answer all of my questions fully. I highly recamend this dealership for the professionalism and quality of service. More

Salesman Terry was very helpful and nice. He didnt make me feel pressured into buying. He was great at explaining things and was good to do business with Terry was very helpful and nice. He didnt make me feel pressured into buying. He was great at explaining things and was good to do business with More

Drove from Chicago for an amazing deal I purchased a certified used Mazda 3 from Germain. I was specifically looking for a manual transmission which is not easy to find. As luck would hav I purchased a certified used Mazda 3 from Germain. I was specifically looking for a manual transmission which is not easy to find. As luck would have it, Germain had exactly what I wanted. On top of that, their asking price was unbeatable. I had been looking for about four weeks, so I knew what this car should sell for, and Germain was right on target. We arrived at Germain on Monday morning. Terry Johnson was expecting us, so he got there early to get everything ready. The car was running and ready for a test drive when we pulled in. Unlike almost every other dealer I have been to, Terry took me on a real test drive! We went on local streets and the highway and were out for about 15 or 20 minutes. I think this helps a lot as a buyer, but is often overlooked by other dealers. Terry presented me with a book of the entire history on the car. It was nicely organized and answered every possible question I could have had about the car. The book included a list of everything that was done to the car to get it ready for sale. They did present me with extremely competitive financing for the car, but I used my own prearranged financing in the end. If you use theirs, you should get competitive rates. Overall, this was a very good experience. I could not be happier with the service or the car. You can try to find a better price, but I doubt you will be able to. More

Simply fabulous experience from start to finish! My husband and I were looking to trade in my 2011 Chevy and we started searching for used vehicles on Cars.com. When I noticed a 2013 Mazda3 "i SV My husband and I were looking to trade in my 2011 Chevy and we started searching for used vehicles on Cars.com. When I noticed a 2013 Mazda3 "i SV" came up in the search results, I remembered how much he enjoyed the Mazda6 he had driven in the past. So I decided to try something outside of my comfort zone and visited the Germain Mazda dealership for a test drive. I received a warm and cheerful greeting from Michelle at the reception desk as soon as I walked in and she graciously introduced me to Rusty. Rusty actively listened and was extremely thorough in clarifying what the "i SV" meant and how it compared to the other options that were available. While viewing the specifics in each trim, I happen to notice there was an option for a standard manual transmission and he was able to locate one in stock ... and also in my favorite color! He arranged my car to be appraised, while I test drove the new one, and they provided a VERY fair offer. Rusty then went above and beyond by painstakingly comparing the pros and cons between 3 other used vehicles my husband wanted me to consider. He even wrote down an entire page full of extensive notes and answers to questions I thought my husband might ask me. This was a ginormous relief for me personally because I was afraid I might not remember it correctly. When my husband came with me a couple days later, he reviewed and answered more questions graciously and patiently. We never felt rushed or pressured in any way. When my husband emailed him some more questions a few days later, Rusty promptly responded to each of them clearly and succinctly. He was a joy to work with throughout the whole process! Damon presented the financing options with great care and completeness. The agreement was displayed on a fascinating interactive touchscreen which streamlined the process a great deal. The entire staff has been friendly, engaging and delightful each time we visited the dealership. I absolutely love my brand new 2016 Mazda 3 (so does my husband) and I couldn't be happier!!! More

Excellent Rusty Wilson helped me purchase a used 07' Prius in January. He was a pleasure to deal with and I'd recommend him to anyone. They pricing was good and Rusty Wilson helped me purchase a used 07' Prius in January. He was a pleasure to deal with and I'd recommend him to anyone. They pricing was good and they worked to find me financing that I liked. They were upfront about the very few small issues with the vehicle which I appreciate greatly. Altogether this was the best car purchasing experience I've had and I'd recommend Germain Mazda to anyone. More

Bo Stranzin is great! I just bought a new Mazda Cx-5 from Terry and Bo at Germain. Sales experience was good. But what really impressed me was 2 months after I got the car I just bought a new Mazda Cx-5 from Terry and Bo at Germain. Sales experience was good. But what really impressed me was 2 months after I got the car I needed help getting my license plate on and I had a scratch that I wanted touched up. Bo helped me with all that, he scheduled time for me to see the paint guy, then when i got there he took the car and put the plate on, got it washed and touched up super quick for me as I was on my lunch break. He made me feel taken care of. Thanks to Bo I will tell everyone to go to Germain and to him! More

Good Deal I bought a Toyota Rav4 here and felt had a very good deal. Sales was really good in getting me this deal from financing to payment options. Nice Sales I bought a Toyota Rav4 here and felt had a very good deal. Sales was really good in getting me this deal from financing to payment options. Nice Sales team and overall experience was great. More

Painless experiance I hadn't bought a car in 10 years and was dreading this "experience". However, all associates were very helpful, professional, and knowledgeable, esp I hadn't bought a car in 10 years and was dreading this "experience". However, all associates were very helpful, professional, and knowledgeable, especially Mike, my sales associate (no pressure). I knew I wanted a small CUV, but was not sure what I wanted as there is a lot of competition in the category. The CX-5 practically sold itself, so after much research and many test drives of other CUVs, I chose the CX-5. I had to wait a few days to receive the color I wanted, but overall a pleasant experience. More