Germain Mazda of Columbus

Quick and Easy I had a great experience with Germain Mazda and Terry Johnson. Was able to communication mainly through email. First dealership that I contacted thr I had a great experience with Germain Mazda and Terry Johnson. Was able to communication mainly through email. First dealership that I contacted through the Internet that actually had a human contact me back and not a robo email. Terry was able to work through most of the deal without me even having to come to the dealership and when it was time to come in, he had everything ready to go. I was in and out. Great people, great dealership! More

Happy with purchase I started my car search online, where I was able to narrow down the car I wanted to just a few. I then went into several dealerships where I was able I started my car search online, where I was able to narrow down the car I wanted to just a few. I then went into several dealerships where I was able to test drive these vehicles, thus narrowing my decision even further. When I went to Germain Mazda, Terry did something which no other salesman did. He taught me about the vehicle inside and out before I went on the road to drive it. I already knew it was a good car from my research online, but it's hard to get a feel for how the car is, and Terry did a great job showing me how great a car it was before I even handled it. After deciding to purchase the vehicle I also worked with Brittany, who was also fantastic. Very happy overall with my purchase and the people I worked with. Thanks again :) More

Germain Mazda - Terry Johnson We just purchased a 2016 Mazda 6 - Tech Pkg on Monday. Terry Johnson was outstanding on his knowledge and features of the car. My wife and I really en We just purchased a 2016 Mazda 6 - Tech Pkg on Monday. Terry Johnson was outstanding on his knowledge and features of the car. My wife and I really enjoyed working with him to get a deal done, and he made the car buying experience a true joy. Damon made the paperwork an easy process. I highly recommend Terry Johnson and the staff at Germain Mazda for your next car purchase. We will be back to purchase another car in the near future. Jeff & Melanie R. Hilliard Ohio More

Not great This dealership has good reviews, so I'm not sure why I had an anomalous experience. I worked with Greg. He was very pleasant. The issues came up when This dealership has good reviews, so I'm not sure why I had an anomalous experience. I worked with Greg. He was very pleasant. The issues came up when it was time to talk numbers on the car. If there's a manual on games that dealerships play, the sales manager at Germain wrote it. Rather than having the sales manager come out to speak with me, Greg ran back and forth from his desk to the sales office four times. I had to ask Greg to have the sales manager come out and speak with me face-to-face after he came back from the sales office with numbers that were way off the mark. The sales manager acted as though I was giving him a hard time (although we had not yet spoken with each other) and acted like he was doing a huge favor contacting banks about financing. Sorry buddy, that's your job. He tried to drive up the price any way he could - low-balling my trade, encouraging me to stretch my budget beyond my comfort zone, and encouraging me to extend my loan for an additional year. Additionally, the interest rate they offered through Mazda was not good. The sales manager said it would take three days to process paperwork for another bank, and that I could leave with the car today if I financed through Mazda. Ultimately, they would not come down at all from the sticker price of the car and we could not reach a deal. At that time, I wasn't all that bothered. These types of games come with the territory of buying a used car. But there were two things that did make me annoyed later on: the next week, Germain called to tell me the car was still available if I was still interested. I told them that if they would finance the car through my bank, I would buy it. They tried to discourage me from using my bank, and then said they would call me back in 30 minutes. I never received a return call - just plain rude. And second, I went to another Mazda dealership the following week to look at an almost identical car, except the car that the other dealership had was Mazda Certified and the one at Germain was not. At the second dealership, I had the exact opposite experience as I had at Germain. They offered me an excellent out the door price, and did the financing through my bank without question, resulting in an interest rate that was 1/3 of what Mazda had given me! And guess what - I didn't have to wait 3 days for "paperwork to be completed" before I left with the car. I saved $1,800 over the life of my loan by not buying from Germain. There was no running back and forth from the salesman's desk to the manager, and nobody acted as if they were doing me a huge favor selling me a $25,000 car. The ease of the transaction at the other dealership made me realize how needlessly stressful my experience at Germain had been. More

Friendly and honest! Our sales rep was Mike. He was very friendly and honest throughout the whole process. Every person we came in contact at the Germain Mazda dealership Our sales rep was Mike. He was very friendly and honest throughout the whole process. Every person we came in contact at the Germain Mazda dealership was very friendly as well. Very seamless and easy process! (And fun!) Thanks Mike and Germain! More

A lot of info in a short time Terry took a lot of time to walk me through all the features of the car both on the test drive when I purchased the new vehicle. With as much as I lea Terry took a lot of time to walk me through all the features of the car both on the test drive when I purchased the new vehicle. With as much as I learned it felt like it clime have been three hours and not one. He has followed up to ensure my satisfaction. More

Honest, Friendly Dealership Mike was so easy to work with. He reached out to us right away and worked with us through our entire buying experience. Sonny was friendly and court Mike was so easy to work with. He reached out to us right away and worked with us through our entire buying experience. Sonny was friendly and courteous and didn't push us into more than we could afford. We would definitely use this dealership again. They treated us like family!! More

First timer! I had a great buying experience. I knew that Mazda was the kind of car I was looking for and Terry was extremely helpful. I am a young woman who was s I had a great buying experience. I knew that Mazda was the kind of car I was looking for and Terry was extremely helpful. I am a young woman who was set on buying a new car on my own, and never did I feel like I was being taken advantage of. Terry took three hours to take me out on test drives on potential vehicles for me. He showed me everything these vehicles could do and was very patient and kind. He made sure I left with out questions, and if I did think of any, that he was only a call, text, email away (and he meant it!). My buying experience at Germain was fun and professional. There were a few repairs that needed done of my 2014 Mazda3, very minor, but they were insistent that these repairs get done the same week of purchase. The service team was quick and efficient, as well as kind! I love my car and I will send my family and friends to buy from Terry Johnson. More

Stress less buying Mike was extremely helpful and knowledgeable. I appreciated the fact that he didn't push the more expensive trim package when he knew that I could get Mike was extremely helpful and knowledgeable. I appreciated the fact that he didn't push the more expensive trim package when he knew that I could get everything I wanted (and then some actually) in the less expensive model. Damon was great as well, in that, he presented the warranty options but didn't pressure me into getting more coverage than I really needed. The trade-in offer was fair and the financing was as I expected. No need to feel defensive or combative when going through the buying process. More

Polite, but Difficult Mike Worthington is inexperienced, but very polite & eager to make a happy sale. Expected to purchase my low priced used car by credit card, but was t Mike Worthington is inexperienced, but very polite & eager to make a happy sale. Expected to purchase my low priced used car by credit card, but was told I couldn't. Tried to work out financing with no cost, planning to pay it right off as the money is sitting in the bank, but was told I had to make payments for 4 months. When I said I was unwilling to do this, I wasn't paying interest when the money was sitting in the bank, they reduced the price of the car. Seemed fair till I saw the $195 origination fee to do the paperwork. After 2 1/2 hours of stressing numerous times, I wasn't willing to pay any additional cost & would easily come back tomorrow, I felt scammed to see this extra $195! Jeremy, the used car manager was the typical slimy guy pushing for the benefit of the dealership with bank kickbacks... Damon saved the day or else I would have walked away. More