Germain Mazda of Columbus

Great Buying Experience This was the first car I've ever bought and Mike Worthington made it as painless as possible. He understood that I wanted to finance elsewhere and eve This was the first car I've ever bought and Mike Worthington made it as painless as possible. He understood that I wanted to finance elsewhere and even though he tried to sell me on financing through them (which I can't blame him as thats how they make money), he was never pushy about it. No one I dealt with was ever pushy and if I declined extra warranties and fees, it was never a hassle. I would highly recommend this Mazda dealer. More

Excellent Customer Service I worked directly with one of the salesmen Greg Welter to purchase a used 2008 Prius I found on their site - actually Greg suggested this car when I t I worked directly with one of the salesmen Greg Welter to purchase a used 2008 Prius I found on their site - actually Greg suggested this car when I told him what I was looking for. He was very easy to work with and considerate of my budget and preferences. I was impressed that Greg knew as much about the Prius as he did - being at a Mazda dealership. It just goes to show his commitment to giving a great customer experience. Thank you! More

Good customer service! I traveled over one hundred miles to deal. Michael was excellent at follow up emails. The end result was my choice to purchase different make of car. I traveled over one hundred miles to deal. Michael was excellent at follow up emails. The end result was my choice to purchase different make of car. More

Worked hard to make a stressful experience go smoothly With a somewhat difficult process (essentially completing half of the deal 2 hours away) Terry Johnson worked extremely hard to make my car buying exp With a somewhat difficult process (essentially completing half of the deal 2 hours away) Terry Johnson worked extremely hard to make my car buying experience go as smoothly as possible. I would highly recommend Terry and all of Germain Mazda to anyone in search of their next car. More

Great Experience I truely enjoyed my time at Germain Mazda and working with Mike Worthington. Mike was very personable and ultimately got me into the car I wanted for I truely enjoyed my time at Germain Mazda and working with Mike Worthington. Mike was very personable and ultimately got me into the car I wanted for the price I wanted to pay. The entire experience was seemless and you can tell that Germain goes to great lengths to put their customers first. More

Restored my faith in the car buying process After an extremely unpleasant and four hour waste of time experience at another popular dealership in Columbus - you know the ones that are always "de After an extremely unpleasant and four hour waste of time experience at another popular dealership in Columbus - you know the ones that are always "dealin", I went to Germain with a great deal of intrepidation at another bad experience. I could not have been more surprised and extremely impressed at the professionalism and overall concern for me as a customer from the Germain team. From the initial greeting through the sales process and the financing process the team cohesively worked together and explained every step in a thorough and complete manner. I could not recommend this dealership highly enough. If you are in the market for a vehicle this is the team to use! More

Quick and Easy I had a great experience with Germain Mazda and Terry Johnson. Was able to communication mainly through email. First dealership that I contacted thr I had a great experience with Germain Mazda and Terry Johnson. Was able to communication mainly through email. First dealership that I contacted through the Internet that actually had a human contact me back and not a robo email. Terry was able to work through most of the deal without me even having to come to the dealership and when it was time to come in, he had everything ready to go. I was in and out. Great people, great dealership! More

Happy with purchase I started my car search online, where I was able to narrow down the car I wanted to just a few. I then went into several dealerships where I was able I started my car search online, where I was able to narrow down the car I wanted to just a few. I then went into several dealerships where I was able to test drive these vehicles, thus narrowing my decision even further. When I went to Germain Mazda, Terry did something which no other salesman did. He taught me about the vehicle inside and out before I went on the road to drive it. I already knew it was a good car from my research online, but it's hard to get a feel for how the car is, and Terry did a great job showing me how great a car it was before I even handled it. After deciding to purchase the vehicle I also worked with Brittany, who was also fantastic. Very happy overall with my purchase and the people I worked with. Thanks again :) More

Germain Mazda - Terry Johnson We just purchased a 2016 Mazda 6 - Tech Pkg on Monday. Terry Johnson was outstanding on his knowledge and features of the car. My wife and I really en We just purchased a 2016 Mazda 6 - Tech Pkg on Monday. Terry Johnson was outstanding on his knowledge and features of the car. My wife and I really enjoyed working with him to get a deal done, and he made the car buying experience a true joy. Damon made the paperwork an easy process. I highly recommend Terry Johnson and the staff at Germain Mazda for your next car purchase. We will be back to purchase another car in the near future. Jeff & Melanie R. Hilliard Ohio More

Not great This dealership has good reviews, so I'm not sure why I had an anomalous experience. I worked with Greg. He was very pleasant. The issues came up when This dealership has good reviews, so I'm not sure why I had an anomalous experience. I worked with Greg. He was very pleasant. The issues came up when it was time to talk numbers on the car. If there's a manual on games that dealerships play, the sales manager at Germain wrote it. Rather than having the sales manager come out to speak with me, Greg ran back and forth from his desk to the sales office four times. I had to ask Greg to have the sales manager come out and speak with me face-to-face after he came back from the sales office with numbers that were way off the mark. The sales manager acted as though I was giving him a hard time (although we had not yet spoken with each other) and acted like he was doing a huge favor contacting banks about financing. Sorry buddy, that's your job. He tried to drive up the price any way he could - low-balling my trade, encouraging me to stretch my budget beyond my comfort zone, and encouraging me to extend my loan for an additional year. Additionally, the interest rate they offered through Mazda was not good. The sales manager said it would take three days to process paperwork for another bank, and that I could leave with the car today if I financed through Mazda. Ultimately, they would not come down at all from the sticker price of the car and we could not reach a deal. At that time, I wasn't all that bothered. These types of games come with the territory of buying a used car. But there were two things that did make me annoyed later on: the next week, Germain called to tell me the car was still available if I was still interested. I told them that if they would finance the car through my bank, I would buy it. They tried to discourage me from using my bank, and then said they would call me back in 30 minutes. I never received a return call - just plain rude. And second, I went to another Mazda dealership the following week to look at an almost identical car, except the car that the other dealership had was Mazda Certified and the one at Germain was not. At the second dealership, I had the exact opposite experience as I had at Germain. They offered me an excellent out the door price, and did the financing through my bank without question, resulting in an interest rate that was 1/3 of what Mazda had given me! And guess what - I didn't have to wait 3 days for "paperwork to be completed" before I left with the car. I saved $1,800 over the life of my loan by not buying from Germain. There was no running back and forth from the salesman's desk to the manager, and nobody acted as if they were doing me a huge favor selling me a $25,000 car. The ease of the transaction at the other dealership made me realize how needlessly stressful my experience at Germain had been. More