Germain Lexus of Easton - Service Center

Josh was very nice and accomodating but I have a real problem with the cost of a new alternator. I checked with a Buick dealer I know to inquire what the cost of a new alternator would be on their most problem with the cost of a new alternator. I checked with a Buick dealer I know to inquire what the cost of a new alternator would be on their most expensive sedan. An alternator on an Enclave would be between $250 to $300. A Lexus ES 330 is nice but I was charged over $600 for the same part. Is the loaner car that expensive to make up the difference? More

Great customer service!!! I even had to fax something for work and they did this while I waited. I will come back here for sure. for work and they did this while I waited. I will come back here for sure. More

I have known Milt Erb, Director of Service, professionally for several years. The service when I take my Lexus in is superb. The staff is very professional and friendly and they make you fe professionally for several years. The service when I take my Lexus in is superb. The staff is very professional and friendly and they make you feel very welcome as soon as you walk in. They gave me a new rental to drive (at no charge) while mine wass being serviced. Their waiting area is exceptional with snacks, coffee, water and a big screen TV to enjoy while you wait. The technician calls me when my car is ready for pick up. When I arrive to pick it up, the technician greets me and discusses what services were performed on my vehicle and sometimes has recommendations on future service that may be needed and the cost involved. They always ask if you have any questions or concerns regarding the service. The car is washed and cleaned on the inside. I would highly recommend Germain at Easton for service to anyone. Jackie Dailey West Jefferson, OH More

We live in Illinois but I get the every 5000 mile service here--since we bought the GX470 in 2005. Why--well we bought the SUV here but that's not the main reason for having the periodic service done here. F here--since we bought the GX470 in 2005. Why--well we bought the SUV here but that's not the main reason for having the periodic service done here. First of all, my service rep (Alena Bankes) is great--caring, friendly, professional--i.e "flawless" We always schedule our appointments when she is going to be there.Second the service is all performed to our satisfaction and always when promised --if not sooner. We have Lexus dealers near us in Illinois and Florida but would only use them for an emergency--which we have not had. Can't recommend this dealership more highly. They are in one word, GREAT More

Germain Lexus of Columbus does everything that I would expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. Justin always seems to know when I'm visiting the dealership. He always comes out to shake my hand & thank me for being a customer there More

All dealings with Lexus have been a postive and rewarding experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own pers experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own personal satisfaction. Regarless fs you are purchasing a car or coming in for service, the environment is warm and inviting. Makes you want to do business with them. More

After having My SC400 serviced at Germain Lexus of Easton for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had made many complaints about the car being unsafe and while I thought the brakes were being “inspected” at regular service intervals, it was not until the man detailing my car noticed the horrible condition of my rear brake rotors from the face of the rear wheels that I was able to order the necessary replacement of both rear rotors and pads. Germain Lexus of Easton put me on the road again and again with no rear brakes. I am appalled with their service performance and their attitude towards a good customer. I will not return there and have purchased a New 330 BMW Coupe from Kelly BMW. More