Germain Lexus of Easton - Service Center

Jay Jackson represents everything I want in a salesperson. I cannot say enough regarding his level of professionalism, knowledge and personality. A truly quality individual that I would recomme salesperson. I cannot say enough regarding his level of professionalism, knowledge and personality. A truly quality individual that I would recommend for anyone that is looking for a new vehicle. Kevin Daniels is also a true professional when it comes to service. He is efficient and gets the job done right the first time. More

My daughter is a DPSM for Honda/Acura who recently took a promotion and transferred to Ohio. I was visiting my daughter and my power steering went out. I was afraid to make the drive back to Michigan. My dau promotion and transferred to Ohio. I was visiting my daughter and my power steering went out. I was afraid to make the drive back to Michigan. My daughter suggested I take my Lexus to your dealership in Easton. She is on the road a lot and had heard wonderful things about the fantastic service in the service department there. Right away, I knew I was in good hands the moment I was greeted by Aaron Doty. I did however, come across an expensive amount to repair my car but Aaron helped me with a good will and the amount I paid was much lower. I truly appreciated this. I always service my car at the Lexus in Ann Arbor and I purchased the vehicle from them. Thinking about a temporary move to New Albany and I will be sure to service my car again at Germain Lexus in Easton. Thanks, Aaron! Thanks, Germain Lexus! Sincerely, Sandra Santilli South Lyon, Michigan 248-974-8844 GO GREEN! More

I have owned a Lexus since 1997 and Lexus customer service has always been top notch. But Aaron Doty takes it to a whole other level! His welcoming and friendly personality truly makes you feel like service has always been top notch. But Aaron Doty takes it to a whole other level! His welcoming and friendly personality truly makes you feel like you're dealing with a friend. Not taking anything from the other associates, but Aaron is the only one I want to deal with. He's so professional, likable, and pleasant to work with that he (somewhat) softens the blow of how much money you'll be spending to have your car serviced! (But then again, you do get what you pay for.). Aaron is amazing and should get a raise! And no, this is not his mother. :) More

Always great service! I know that the work on my car will be done correctly and with quality parts! Aaron is friendly, professional and there is no unnecessary waiting around. be done correctly and with quality parts! Aaron is friendly, professional and there is no unnecessary waiting around. More

Aaron has been a valuable help to me with our Lexus SC 430. Some of the service things are confusing to me and he always lets me know what and when I should have service done. 430. Some of the service things are confusing to me and he always lets me know what and when I should have service done. More

Excellent treatment and service. Aaron Doty was exceptional. Loaner luxury car was offered without having to ask. Returned to find my car detailed and a full tank of gas. Service was performed a exceptional. Loaner luxury car was offered without having to ask. Returned to find my car detailed and a full tank of gas. Service was performed as requested. Will definitely recommend this service department and representative. More

I have never experienced the level of service I received at Germain Lexus, it was without doubt of an extremely high caliber. From the moment I pulled in to the service area until the time I pulled out I w at Germain Lexus, it was without doubt of an extremely high caliber. From the moment I pulled in to the service area until the time I pulled out I was treated with courtesy by everyone I met and everything was done to make my wait as comfortable as possible. I was shuttled to Easton Town Center, even though I had not requested it at the time I booked my visit. The car was ready within the time frame I was given, and while waiting in the lounge, Brian Jordan, the salesman who had sold me the car came over to ask how I was enjoying the car and if there was anything I needed. I cannot imagine another dealership treating their customers in a similar manner. Thank you Germain More

We had our RX350 serviced and the minute we had our door opened for us we were given the utmost care and respect. There isn't one thing I can think of that I would change. We will definitely recommend Ger opened for us we were given the utmost care and respect. There isn't one thing I can think of that I would change. We will definitely recommend Germain Lexus at Easton and (if or when) we would purchase our vehicle from you. More

About three weeks ago Saturday, my car was vandalized while parked in the Macy parking lot at Easton. I drove my car immediately over to Germain Easton. Aaron accessed my situation and had the car checke while parked in the Macy parking lot at Easton. I drove my car immediately over to Germain Easton. Aaron accessed my situation and had the car checked out. Knowing I could not drive it damaged, he made arrangements for me to have a loaner while I left my car for repair. He e-mailed me an evaluation regarding the window, and also a general maintenance check of the entire car. The thing that makes Aaron special is that he can think ahead very fast. So while looking at the broken front passenger side window, he is also setting up a loaner, and having the whole condition of the car checked. It was a very short stop for me to leave my car to be repaired and drive off, minimizing my inconvenience, and feeling confident that my car would be repaired as though it was new again. It took a few days for the parts to arrive and be be installed. My insurance company has the rates they pay for a broken window based on a person driving to your car and installing a new one on the spot. In reality, that would have been impossible for me because the track was broken and other things needed repaired to get a new window installed. So I knew when I picked up the car, I knew the car was as good as new. It was a stretch for me to buy a Lexus, but I knew the stretch was worth it when you deal with people like Aaron and the rest of the employees I've met. Thank you for treating me and my car with exceptional work and me with exceptional personal care. Daniel R. Lytle More

I recently purchased my third Lexus. I have been well satisfied with each car. The last two were sold to me by Janet Jamison. She is extraordinary! She knows the product throughly. She answered my qu satisfied with each car. The last two were sold to me by Janet Jamison. She is extraordinary! She knows the product throughly. She answered my questions completely and with candor. And the "service after the sale" was more than any customer would have a right to expect. On instance: I couldn't get the garage door opener to work. I followed the directions in the manual to synch my hand held one with the new car's. Janet talked me through it several times with no success. Finally on a Thursday afternoon she insisted that she would come to my house and we could work together. She had to work on Friday and Saturday, but would come on Sunday, her day off. More