Germain Lexus of Easton

I have been impressed with the service pre and post sale. I have received prompt follow up from my sales associate Preston who did a excellent job in explain the features, benefits, and value of a Lexus Cer I have received prompt follow up from my sales associate Preston who did a excellent job in explain the features, benefits, and value of a Lexus Certfied Pre Owned Vehicle. My first service appointment was with Alayna who was very pleasant and professional. My vehicle was ready for pick up at the time promised as well. Overall a fantastic experience. More

The purchase of my new Lexus was one of the smoothest transactions I ever had in my life. Being a saleman I expect some tug of war with respect to the deal but it was so user friendly that I had to go ou transactions I ever had in my life. Being a saleman I expect some tug of war with respect to the deal but it was so user friendly that I had to go outside for a minute and get my breath. I just really could not believe that it was this easy. Melvin made me feel at ease and I really liked his follow up not only right after the sale but for many years after the sale. I'll be back for my upgrade when the time comes. Thanks Melvin + the Germain Family. More

customer service was great. the entire staff was helpful and friendly. preston and aso were the two salesmen who helped me find the car i wanted at the price i could afford. it was a pleasure doing busine and friendly. preston and aso were the two salesmen who helped me find the car i wanted at the price i could afford. it was a pleasure doing business with them and their dealership and i inttend to continue to purchase my cars from germain lexus in the future. More

I purchased three vehicles from Preston Hutchins at Germaine Lexus of Easton over an 18 month period. Mr. Hutchins and Germain Lexus of Easton's customer service and overall service is the best. Germai Germaine Lexus of Easton over an 18 month period. Mr. Hutchins and Germain Lexus of Easton's customer service and overall service is the best. Germain Lexus of Easton's best attributes are their great selection of quality cars, knowledgeable staff and their commitment to customer service. More

I was shopping for a new SUV. I had done a lot of research and was between 2 competing manufacturers. Upon visiting Germain Lexus of Easton and visiting with Bryan Jordan several times I came to the research and was between 2 competing manufacturers. Upon visiting Germain Lexus of Easton and visiting with Bryan Jordan several times I came to the conclusion that the dealer was going to be what made the difference. Bryan treated me as if we had known each other for some time. He went out of his way to ask questions and follow-up questions about my family and family background. He was sincere, professional, and always honest during my car shopping. My wife and I both feel that we got a great deal on our 2008 Lexus RX350. Everytime that I have seen Bryan since our purchase, he has asked how the vehicle is doing and if we are still satisfied with it. I imagine that he knows we are, but he continues to ask. We are very satisfied with this dealership and Bryan Jordan in particular. More

All dealings with Lexus have been a postive and rewarding experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own pers experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own personal satisfaction. Regarless fs you are purchasing a car or coming in for service, the environment is warm and inviting. Makes you want to do business with them. More

My wife and I were treated great. I would recommend Germain Lexus of Easton to anyone who would ask me. The service to their customer is great and Bryan Jordan made the sale nice and easy for us. I c Germain Lexus of Easton to anyone who would ask me. The service to their customer is great and Bryan Jordan made the sale nice and easy for us. I can't say enough good things about them and the vehicle that we bought. More

This was the most enjoyable car buying experience we have ever had. From the moment we walked in the door, my wife and I felt welcomed and part of the Lexus family. Melvin took care of us from beginning to ever had. From the moment we walked in the door, my wife and I felt welcomed and part of the Lexus family. Melvin took care of us from beginning to end, and made us feel special and confident in our new purchase. You have a top class organization with high class employees. I knew this was going to be special day when I asked Melvin & Ted if they could touch up the passenger side rim, and before I could blink an eye, they had Travis picking up the vehicle and he brought it back looking brand new! Thank you and we look forward to being long-time customers. More

After having My SC400 serviced at Germain Lexus of Easton for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had made many complaints about the car being unsafe and while I thought the brakes were being “inspected” at regular service intervals, it was not until the man detailing my car noticed the horrible condition of my rear brake rotors from the face of the rear wheels that I was able to order the necessary replacement of both rear rotors and pads. Germain Lexus of Easton put me on the road again and again with no rear brakes. I am appalled with their service performance and their attitude towards a good customer. I will not return there and have purchased a New 330 BMW Coupe from Kelly BMW. More