Germain Lexus of Easton

I had the pleasure of dealing with Caleb Rich (used car salesperson). I was very impressed with his customer service. He knew what I was interested in buying and he called right away when the car was avail salesperson). I was very impressed with his customer service. He knew what I was interested in buying and he called right away when the car was available. I was not too impressed with the car service department though. There were a couple things that were missed when we bought the car (oil reader was not reset and the car had low engine coolant). However, they corrected the problems promptly and the service was great. I would recommend this dealershipt to anyone who is in the market in buying a used car. More

Erika Lee is one of the friendliest, helpful, cooperative, dependable, dedicated, reliable and effective sales people I have ever met. She greeted me with the desire to make a difference in my o cooperative, dependable, dedicated, reliable and effective sales people I have ever met. She greeted me with the desire to make a difference in my opinion about Germain Lexus. She displayed an extreme loyalty to the Car Dealership by the way she conducted business. She made every minute worthwhile she explained everything about the Company's loyalty Plan, Service Department, life time car washes and customer satisfaction. She highlighted the importance of the car performance and the safety features. Step by step she demonstrated how everything works. She called several times after the car was sold to ensure I was satisfied and I am very satisfied. She is extremely pleasant and helpful. I would recommend that she receive an award for going above and beyond to ensure the image of the Company was an everlasting and pleasant one. Thanks Erika for making the difference I don’t think the Company can spell S_ccess without "U". More

Aso was extreemly helpful in finding a car that fit the parameters we presented to him and was very close to the price we wanted to pay. He made sure any potential problems were addressed before the deal parameters we presented to him and was very close to the price we wanted to pay. He made sure any potential problems were addressed before the deal was closed. I would go back to him again. The overall experience was extreemly positive. Even the closing process was handled in a way that exceed our expectations in addressing some concerns over financing. More

Bob and I have obtained and always had good products as well as service at Germain Lexus. Contacts from employee are prompt and answers provided in a professional manner. All employees that we have been in well as service at Germain Lexus. Contacts from employee are prompt and answers provided in a professional manner. All employees that we have been in contact with are very friendly and willing to go out of their way to get you what you want. We are very satisfied and it is the reason we drive 1 hour for the best of the best. More

I have worked with Aso Danso for two years since we bought our Lexus 470. When we purchased the car, we had a great experience. In the two years of working with Aso and the service staff, I have been p bought our Lexus 470. When we purchased the car, we had a great experience. In the two years of working with Aso and the service staff, I have been pleased. Courteous, timely and efficient. Great with having cars to utilize during the check-ups. Car is returned clean. I can't say enough about how excellent it is to work with Aso. He is very knowledgeable, considerate and customer driven. More

I have been impressed with the service pre and post sale. I have received prompt follow up from my sales associate Preston who did a excellent job in explain the features, benefits, and value of a Lexus Cer I have received prompt follow up from my sales associate Preston who did a excellent job in explain the features, benefits, and value of a Lexus Certfied Pre Owned Vehicle. My first service appointment was with Alayna who was very pleasant and professional. My vehicle was ready for pick up at the time promised as well. Overall a fantastic experience. More

Great experience for my first time as a Lexus customer. My sales rep, Mark Radebaugh was professional, knowledgeable and made my experience top shelf. I also recently had my Lexus in for service and the My sales rep, Mark Radebaugh was professional, knowledgeable and made my experience top shelf. I also recently had my Lexus in for service and the online appointment system was very easy and accurate. Mark referred me to Alena Bankes, the service rep and she was very efficient, personalable and made my service call the easiest I have ever had. A great team. More

The purchase of my new Lexus was one of the smoothest transactions I ever had in my life. Being a saleman I expect some tug of war with respect to the deal but it was so user friendly that I had to go ou transactions I ever had in my life. Being a saleman I expect some tug of war with respect to the deal but it was so user friendly that I had to go outside for a minute and get my breath. I just really could not believe that it was this easy. Melvin made me feel at ease and I really liked his follow up not only right after the sale but for many years after the sale. I'll be back for my upgrade when the time comes. Thanks Melvin + the Germain Family. More

Melvin was a pleasure to work with. No pressure salesman and very informative. Customer service was his number one attribute. My wife and I both bought our cars from Melvin and we are very pleased and will and very informative. Customer service was his number one attribute. My wife and I both bought our cars from Melvin and we are very pleased and will definitely be buying our next cars from him too. More

I would absolutely recommend this dealership and definitely my sales rep Aso. He did an outstanding job on information concerning the vehicle as well as keeping me posted on everything during the p definitely my sales rep Aso. He did an outstanding job on information concerning the vehicle as well as keeping me posted on everything during the process. His communication skills were outstanding. He listened to every detail of what features I wanted in a vehicle and made sure he found the perfect one. In my opinion, he went above and beyond. More