Germain Lexus of Easton

I have purchased two cars at Germain Lexus of Easton. Each has been a wonderful car for me: safe, comfortable, reliable, and luxurious. Mostly easy-to-master features and gadgets. But the superb service Each has been a wonderful car for me: safe, comfortable, reliable, and luxurious. Mostly easy-to-master features and gadgets. But the superb service I've received for years from Alena Bankes contributes to my satisfaction as much as does the fine car, itself. It's always a pleasure to call and bring the car in for service. Alena is tremendously knowledgeable about the car and always has a huge smile on her face, whether patiently explaining some technical aspects of the car's workings or just asking about my family and me. She's as warm and helpful on the phone as in person. I've also had excellent service when Alena's not been available, from Kevin and others. Janet Jamison was a great salesperson to help with the purchase of my current car. Very attentive to every concern I expressed about new technology. No question was too stupid or difficult for her to answer. She followed up with calls for awhile when the car was new, and I still hear from her periodically, as she makes sure everything continues to work well for me with the car. I even got a call on my birthday! All in all, I'm very happy to be a Lexus owner and love the service I've received at Germain Easton for the past 8 years. More

Erika Lee is, without a doubt, the most pleasant person with whom to work concerning the buying of a car. Easton Lexus is privileged to have her as a sales associate. Everything you could ever hope to fi with whom to work concerning the buying of a car. Easton Lexus is privileged to have her as a sales associate. Everything you could ever hope to find in a person at a car dealership is wrapped up in this fine lady. My only negative experience at Easton was the time it took for her manager to provide a price for me. Erika had gone with me for a test drive, and I fully expected the price to be available upon our return. However, the wait was much longer than I anticipated - especially with the Buckeyes about to play Michigan! :) As far as Erika? When you go to Easton Lexus, do yourself a favor, and ask for her. She's very professional, knowledgable, and the sweetest little gal you'll ever bump into. More

I've bought allot of cars in my life and never has a salesman been so knowledgeable about the product she was selling. Erika was excited about the product, so much so we started to think she was going salesman been so knowledgeable about the product she was selling. Erika was excited about the product, so much so we started to think she was going to buy it if we didn't.. :) As most people know Lexus' have allot of "gadgets" Erika went through them one by one making sure we knew of all the capabilities including of course the safety features.. We had some minor issues a couple months after the sale and had to bring the car in for service. When Erika was making a followup call (one of many) to see how we were doing I filled her in on the situation. She stepped in and help make a rough situation a much smoother one and get it resolved as easily as possible with as little inconvenience as possible... I can't recommend a salesperson more... I don't think I need to say much about the dealership. Germain Lexus is known for their service, facilities and superior experience when it comes to the car buying experience. I'm sure they will be the first and in all likely hood the last place we look for our next car... Daddy wants an IS-F.. Thanks again everyone, and most especially Erika!! More

My wife and I initially walked into Germain Lexus unsure of which vehicle we wanted. Cliff played a big role in helping us figure out our needs and the car that would best fit our family. My wife loves he of which vehicle we wanted. Cliff played a big role in helping us figure out our needs and the car that would best fit our family. My wife loves her Lexus. Cliff and the team at Germain were very helpful and friendly. In less than 2 hours, we left the dealership with our new vehicle. I highly recommend both Cliff and Germain for any vehicle needs and services. More

Cliff, I wanted to take a moment to recognize and Cliff, I wanted to take a moment to recognize and to thank you for a “tremendous” buying experience at Germain Lexus. In all the years of buy Cliff, I wanted to take a moment to recognize and to thank you for a “tremendous” buying experience at Germain Lexus. In all the years of buying new vehicles, I can honestly say, working with you has been my most enjoyable experience. I say this for several reasons: 1.) The first time my wife and I entered to only look, we had no intention to buy that day, you took the time to explain the features and benefits of the car more thoroughly than they had ever been explained by anyone ever before. Your knowledge of the vehicle’s features and benefits was AMAZING! We didn’t buy that first model, but I was so impressed with your knowledge and time commitment to us while we were “window shopping” that I knew I wanted to buy a car from you. 2.) When I did come to make a deal on a new Lexus, you took the time to listen to me, considered my financial parameters and I felt you worked hard to get me a deal. We ended up “closing” our deal well after normal business hours; yet you weren’t pressured “by the clock” and I knew it. That was very much appreciated. 3.) Lastly, I was not able to pick up the car during the next couple of days, so you took the time to actually deliver the car to our house. I’ve purchased several Lexus’ and BMW’s in my lifetime and I have NEVER had a sales professional deliver the vehicle…or even offer to do so! You went well beyond my expectations the first time we met, Cliff, and it continued through the purchase transaction. It was indeed a pleasure working with you. I look forward to doing so again…hopefully early next year. Thank you for what you do. You are a true professional. All the Best, M. Eichhorn More

Buying a car at Germain Lexus at Easton was a great experience. Our salesman, Dennis Jacob, was professional and attentive. He even personally delivered our automobile during a snow storm, making sur experience. Our salesman, Dennis Jacob, was professional and attentive. He even personally delivered our automobile during a snow storm, making sure we received our Lexus 450H on time. Since my purchase, the customer service has been very good. Overall, our buying experience with Germain Lexus at Easton has been a positive one. More

Germain Lexus of Columbus does everything that I would expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. Justin always seems to know when I'm visiting the dealership. He always comes out to shake my hand & thank me for being a customer there More

We have purchased two vehicles from this dealership and both times we worked with Janet. If you can rate buying a new car as a fun experience both of our purchases were fun. Janet spent a lot of time wit both times we worked with Janet. If you can rate buying a new car as a fun experience both of our purchases were fun. Janet spent a lot of time with us on the purchases explaining the vehicles features. Both times we lined up at least three vehicles side by side to compare color combinations. At no time were we rushed or pushed to make a purchase. As for service, Germain has to have the best service consultants and department of any dealership I have dealt with. For price I have given Germain a 4, we all know our trade-in is worth more and that new cars always cost to much. Overall we have been very satisfied with pricing. Great dealership!! More

My wife Anne and I were not in the market to purchase a $90K car, but after meeting Mr. Stoudt and learning about the Lexus 460L our mind changed. Not only did he get the color and the interior for us, he $90K car, but after meeting Mr. Stoudt and learning about the Lexus 460L our mind changed. Not only did he get the color and the interior for us, he also made sure the delivery of the vehicle was perfect. We can't say enough about how we have been treated since we became a member of the Germain Lexus family, but we are sure glad we did. Mr. Stoudt should be top sales producer! More

My sales rep, Bob Havey was very helpful to me and my wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after pu wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after purchase help on a battery and tire problem. He would (will) be the first person I contact if in need of after car. In short Mr.Havey is a valuable asset for your company. More