Germain Lexus of Dublin

Bryan Saved the Day! My first visit to the dealership led to some issues and a car that wasn't up to L/Certified standards and I was frustrated. However, Bryan called me My first visit to the dealership led to some issues and a car that wasn't up to L/Certified standards and I was frustrated. However, Bryan called me and personally oversaw fixing the car, he gave me a fair price for my trade and made sure that I was fully satisfied. His flexibility and attention to detail is impressive and I will definitely return. I am now a proud owner of a certified Lexus ES! More

Very satisfied customer! I was able to schedule my service when I wanted it. Was there less than an hour. Josh Welch is my go to guy and always takes good care of my service!! I was able to schedule my service when I wanted it. Was there less than an hour. Josh Welch is my go to guy and always takes good care of my service!! More

Kelley Hettinga is the bomb! Overall, my experience with each associate of germain lexus of Dublin was great but Kelley was exceptional. He is very diligent and willing to go abov Overall, my experience with each associate of germain lexus of Dublin was great but Kelley was exceptional. He is very diligent and willing to go above and beyond to make sure you are satisfied when you walk out the door. If you can meet with Kelley to discuss potential vehicles, DO IT, you wont regret it. 5 stars all around!!!! More

Never Delivered on their promise So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for t So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for the car & never tried to talk them down on the price cause I really liked the car. The only thing I asked for were a new set of black VW GTI carpeted floor mats. They’re like $95. No problem they said we’ll order them and let you know when they arrive. It took about a month, but they came in. I picked them up and noticed they didn’t have the GTI logo but were definitely VW mats. They were in bag and I was in a hurry. A couple days later I opened them to install them and they were the wrong color. They are grey and they should have been black. I would have lived with plain black ones, without the logo, but the grey ones look terrible. They simply do not match. The ones I was promised are VW OEM Black GIT ones trimmed in red. When I told them they were the wrong ones I was told they couldn’t return them. Then Daniel suggested that I go to a VW dealership and try to exchange them with no receipt. He says that they ordered them using my VIN number and that’s what they sent. Instead of trying to return them or ordering the correct ones they simply said there’s nothing else they can do for me. They never delivered on the promise of new mats. I know this may seem like a minor issue to most but I like to keep my vehicles clean and like new. I’m shocked that a dealership would ever send a customer to a competitor for any reason. I’m glad it was only $95 and nothing major as I’m sure I would be out of luck. I purchased my wife’s car from Lexus Of Easton, with no issues. And oddly enough they had no issues with getting me new mats for her car. If it were my business I would happily order the new ones to keep the customer coming back. A $95 broken promise will prevent me or anyone in my family from purchasing any vehicles from a Germain dealership. It’s probably the most unprofessional dealership that I’ve ever had to deal with. Unbelievable. More

Documentation fee $ grab! I recently bought a car from Germain Lexus. You should know that the $250 documentation fee collected will not get you plates..only a memorandum of ti I recently bought a car from Germain Lexus. You should know that the $250 documentation fee collected will not get you plates..only a memorandum of title. So you will have to register the car yourself...wait in line etc. Other dealers will take better care of you. More

Happy, happy customer! Overall I am very pleased with the experience my Germain's Dublin Lexus used car center. All of the staff are very pleasant and at no time was there a Overall I am very pleased with the experience my Germain's Dublin Lexus used car center. All of the staff are very pleasant and at no time was there any kind of pressure to buy. The salesman bent over backwards to help me buy the car I wanted which for a used Lexus is in new condition. More

Excellent service and care from Mike S Swetnam my car needed oil change and Mike worked me in the schedule very Efficiently. Many thanks for his care c and care from Mike S Swetnam my car needed oil change and Mike worked me in the schedule very Efficiently. Many thanks for his care c More

Car purchase BJHarris BJ HARRIS GREAT JOB ADAM THE FINANCE GUY AND THE TECH GUY GREAT JOB WILL TELL OTHER BUYERS ABOUT YOUR SERVICE IN PITTSBURGH GO STEELERS BJ HARRIS GREAT JOB ADAM THE FINANCE GUY AND THE TECH GUY GREAT JOB WILL TELL OTHER BUYERS ABOUT YOUR SERVICE IN PITTSBURGH GO STEELERS More

No follow up My daughter purchased a used Chrysler Town & Country van from this dealership in 2013. My daughter wanted leather seats and the salesman at Germain s My daughter purchased a used Chrysler Town & Country van from this dealership in 2013. My daughter wanted leather seats and the salesman at Germain said they could have the seats covered. She was a single mother with four small sons, they couldn't ride in the front due to their age and weight. After the front seat began to be used she noticed a problem with the seatbelt light, she had it checked and it wasn't hooked up under the seat properly. She contacted Germain and they said it wasn't their problem as they had subcontracted they work out to another company. She took it in to that company and the tech admitted it was their fault but couldn't get it fixed. Germain was supposed to call her back 2 weeks ago as they were going to look into it. She paid Germain for the upgrade,she did not select the subcontractor. She now has a vehicle that no one can ride in the passenger seat. They took the money, it should be their problem, they should deal with the subcontractor not my daughter. More

Top shelf Earl MacBlane was very helpful the first two times I stopped in just to gather information about a Lexus. I was not ready to do anything because I had Earl MacBlane was very helpful the first two times I stopped in just to gather information about a Lexus. I was not ready to do anything because I had six months left until I could turn in my leased car. Once I was ready to shop cars, I knew I wanted to come back to Earl for more info. He worked with me to find the right car and I bought it. All people involved from Germaine Lexus of Dublin made my experience very pleasant. D. Horn More