Germain Lexus of Dublin

I Have nothing but good things to say about the sales department at Germain Lexus of Dublin and their Service department. I bought my first Lexus, a 2019 NX 300 F sport in 2019. Both the sales department department at Germain Lexus of Dublin and their Service department. I bought my first Lexus, a 2019 NX 300 F sport in 2019. Both the sales department and service department were Wonderful! The made me feel like a queen. Last Week I purchased my second Lexus, a 2022 NX 350 fsport. Morgan Williams, my sales consultant, was Phenomenal!!! I had to wait 5-6 Months to get my SUV but he made it worth the wait. He stayed with me through the process and kept me informed as to what was happening. Even when I got discouraged he made sure I was kept in the loop. Thank you Morgan Williams for a wonderful and exciting experience. Also Thank you for your patients and understanding. You were truly wonderful! All the staff at Germain Lexus was really nice and made me feel welcome and comfortable. I never want to go anywhere else. More

I purchased a 2019 Lexus NX on March 11, 202, and Jimmy McDuffie is truly the best salesman I've every dealt with in 50 years of car buying! He went above and beyond to find a car that met my specificatio McDuffie is truly the best salesman I've every dealt with in 50 years of car buying! He went above and beyond to find a car that met my specifications. He checks in often to see how I and the car are doing and always asks if there is anything he can do. Not only is Jimmy a true professional, he's a delightful caring person! More

I am displeased with the service that I received from Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to my credit union nor provide the memorandum to obtain the license plates. The temporary tags are due to expire on 4/15/22. This was due to my refusal to apply with another credit union. Throughout my time spent at the dealership, they continued to push me to obtain financing through another credit union so they could receive a “kick back.” When I declined and informed him that I was already pre-approved with my credit union, they proceeded to collect my information in an attempt to pull my credit. I was then told me that I wouldn’t be able to finance two vehicles because I told him that I owned the Telluride sitting in the parking lot. Luckily, they weren’t able to access my credit profiles because they were frozen. When they finally submitted the vehicle I selected and my information to my credit union, they received notification that I was approved for the vehicle, my credit score (which was in the mid 700’s), and my interest rate. It also noted that I was a member of the credit union. While signing the paperwork, they continued to make comments about my profession as a notary signing agent/business owner that was irrelevant and made me feel uncomfortable along with attempting to tell me how to run my business. Then I was told that I had to remove my mask in order to sign. When I received the keys for the vehicle to finally leave, they continued to make comments stating that I should have applied with the other credit union and stated that they wanted to call me regarding my profession and the paperwork. The next day, I left a voicemail for them to see if anything else was need from me, but I never received a return phone call. I texted the salesperson to see if anything else was needed, but they stated that it was their day off and they’ll let me know. That same week, I decided to return to the dealership to re-sign the loan agreement again with someone else in the finance department because I noticed that my first payment date was incorrect. I was informed that paperwork is sent over to the lenders on Fridays. Since the loan agreement date of 3/02/22, my credit union has not received the paperwork and they have made several attempts to request if from the dealership. I would not recommend purchasing a vehicle from this location. More

I have bought two RX350 SUV’s from this dealership. They have serviced both. The staff are always friendly and professional. I highly recommend Germain Lexus! They have serviced both. The staff are always friendly and professional. I highly recommend Germain Lexus! More

I recently purchased a Lexus RX350 from Germain Lexus of Dublin Ohio it was the worst biting experience I've ever had the salesman was rude and offensive he over-promised and under-delivered terrible experi Dublin Ohio it was the worst biting experience I've ever had the salesman was rude and offensive he over-promised and under-delivered terrible experience worst I've ever had More

Germain replaced two tires on the rear of my certified Lexus with two that had 4-4.5 inches of tread depth on them. My vehicle had 13700 miles on it. The front tires looked like they were new. I found out Lexus with two that had 4-4.5 inches of tread depth on them. My vehicle had 13700 miles on it. The front tires looked like they were new. I found out about the tires when I took my vehicle to a different Lexus dealership to take a look at a mechanical concern I had. The dealership could not believe the difference in tire depth from the front tires and the rear tires. I believe this is a common practice at Germain. More

Top Notch Service and Excellent Customer Service is what I have always received. Professionals in all areas from top to bottom! Truly a pleasure to deal with them! I have always received. Professionals in all areas from top to bottom! Truly a pleasure to deal with them! More

The vehicle was dirty when I test drove it and it needed wheel bearings. The salesman tried to convince me that it was just the brakes since the car had supposedly sat for a while, but I insisted that it b wheel bearings. The salesman tried to convince me that it was just the brakes since the car had supposedly sat for a while, but I insisted that it be looked into further and repaired. They did repair everything I requested in writing, but they also promised several things verbally during the sales process and did not deliver. I had additional issues with the vehicle two weeks after the sale ($1500 in repairs). Buyer beware. More

One of the principal reasons that I own a Lexus is its service department. The service is always exemplary. service department. The service is always exemplary. More

BJ was great to work with and he helped me with anything I needed. Love my new car so glad I followed through with my decision I needed. Love my new car so glad I followed through with my decision More