Germain Lexus of Dublin

Thank you BJ! Not only did I buy a car from BJ, I Thank you BJ! Not only did I buy a car from BJ, I feel like I gained a personal friendship with. Very very professional, helpful, and understandin Thank you BJ! Not only did I buy a car from BJ, I feel like I gained a personal friendship with. Very very professional, helpful, and understanding. In the future when I need to purchase another call I'll definitely be on the lookout for BJ. Again thank you! More

My sale was completed with Mr. Clint Boyd and he worked very hard to get the price I needed. I actually visited the dealership two days prior the purchase and Mr. Boyd negotiated the price for me with very hard to get the price I needed. I actually visited the dealership two days prior the purchase and Mr. Boyd negotiated the price for me with his boss. He then contacted two days later and informed me the sale would be closed at the price I wanted. Thanks Clint you Rock!!!!!! More

Clint was so easy to work with, he worked hard to find the car I wanted and it was there waiting for me and I made the purchase! He gave me a lot of information about the car as this my first Lexus purcha the car I wanted and it was there waiting for me and I made the purchase! He gave me a lot of information about the car as this my first Lexus purchase. Very impressed with his calm approach, I did not feel ANY pressure to buy like most stereotypical "used car salesmen" pressure you. I know Mike Boyd helped work a great deal, so thanks to him as well! Overall, it was a great experience!!! More

Great customer service. BJ worked around my schedule. I will be purchasing from him again for sure as well as sending all of my friends to him. I have wonderful service in the service department as well. will be purchasing from him again for sure as well as sending all of my friends to him. I have wonderful service in the service department as well. More

Great staff, everyone I spoke too was friendly and it wasn't like the normal car dealership. Found the perfect Lexus all thanks to Everett Zoog and his patience explaining different features to a self ad wasn't like the normal car dealership. Found the perfect Lexus all thanks to Everett Zoog and his patience explaining different features to a self admitted "non car" guy. More

Everett was very friendly and helpful in assisting me with finding an affordable and reliable car to purchase. He made me feel quite at ease during the entire process and was eager to answer any question with finding an affordable and reliable car to purchase. He made me feel quite at ease during the entire process and was eager to answer any questions that I had. This was the best experience I have ever had when looking for/purchasing a vehicle and I will definitely recommend him in the future. Everyone there was really nice an helpful. I appreciate the great customer service I was provided. More

My experience purchasing my used 2002 Chevy Trail Blazer at Germain Lexus of Dublin was very good . B.J. Harris very friendly and able to get me behind the wheel of this vehicle. I highly recommend this dea at Germain Lexus of Dublin was very good . B.J. Harris very friendly and able to get me behind the wheel of this vehicle. I highly recommend this dealership.I will be back to purchase my next vehicle from B.J. Harris. Thanks Again!!! More

My experience purchasing my used 2007 IS 250 at Germain Lexus of Dublin was awesome. B.J. Harris is a very friendly and able to get me behind the wheel of this vehichle in no time at all. I highly recommen Lexus of Dublin was awesome. B.J. Harris is a very friendly and able to get me behind the wheel of this vehichle in no time at all. I highly recommend anyone to this dealership as I will be back to purchase my next one from B.J. Thanks Again. More

3rd time around copping a Lexus so the quality of service is always A-1. Usually deal with Marc, but he turned me on to B.J. Harris who was definitely on his sales game. Smiled while talking, built r service is always A-1. Usually deal with Marc, but he turned me on to B.J. Harris who was definitely on his sales game. Smiled while talking, built rapport, knew his car knowledge, and went above and beyond the level of service. Will definitely be copping the LF-A from the gang over at Germain Lexus of Dublin in the very near future. Thanks again guys! More

This dealership claims to be #1 in customer service in the nation, but I'm not sure how that could be possible. Everyone, from the salesperson on up to the service director, was inexplicably untrustworthy the nation, but I'm not sure how that could be possible. Everyone, from the salesperson on up to the service director, was inexplicably untrustworthy and unprofessional. When I received my 2011 pre-certified IS 250 it had stains on the leather seats, scratching on all four hub caps, smudges on the dashboard, scratch on the steering wheel and a broken right wiper blade. Not to mention that they put washer fluid in my car that was not even good below 32 degrees --when the temps were dropping below zero every other day. When pressed, my salesperson appealed to management and said they agreed to fix these things since they were covered under pre-certification. Of course they are! He did clean the leather and fix the hub caps, which I would have to guess were all damaged when they replaced the tires. But after that, the fixes stopped. Everyone denied that promises had been made to fix anything. In the midst of trying to repair the outstanding car issues, my salesperson called to tell me that the finance manager was having trouble getting the title for my trade-in and needed me to go to the BMV to get a paper title for them - right away. One call to my bank revealed that this is a common issue with cars paid off prior to 2009 and all the dealership needed to do was call my bank to process the title request. If I had to do it, it would cost me $20 and a trip to the BMV. I left a message for the finance manager with this info and never heard back from him. I always thought that Lexus was very customer oriented so I escalated this to national customer service, thinking they would be concerned. But to my shock, the attitude there was the same. It was nothing more than a "you said" "they said" situation and overall, my rep sided with the dealership. The national rep didn't seem worried about the poor service I'd received. He didn't even seem particularly concerned that my experience had been so awful that I wanted to return the car. In the end and after many phone calls, the national rep did convince the local managers to make these remaining small repairs. But it was made clear to me that I was not entitled to them and they were making a "one-time goodwill exception." These are just a few highlights, people. Watch out. More