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Germain Lexus of Dublin

Dublin, OH

4.8
162 Reviews

3885 West Dublin Granville Road

Dublin, OH

43017

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Showing 162 reviews

August 16, 2015

Great Experience with Fun Salesman! I was looking for a specific SUV and found it here. The whole transaction went super smooth, My salesman was BJ and he was great and really fun to wor More

by sweetberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Sep 01, 2015 -

Germain Lexus of Dublin responded

Hi! It's great to hear that BJ found you the perfect vehicle and that the whole sale went so well. We hope you enjoy your vehicle for many years to come and we look forward to seeing you again!

June 02, 2015

amazing About 2, 3 months ago. I bought two cars from this dealership. I had a great experience. My salesmen was Armen who made my experience stress free, an More

by Nina Bui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armen Barsegove
Jun 19, 2015 -

Germain Lexus of Dublin responded

I guess the old saying "Two is better than one" certainly rang true in your case! We can't thank you enough for your business. We couldn't be happier to hear that you had such a good time with Armen and the whole team here at Lexus of Dublin!

March 28, 2015

my experience at dublin germain lexus was great When I purchased my car back in November everything went really smooth. I knew what car I wanted and I got it. Brad Crader is the man More

by jtboone15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Crader
Jul 14, 2015 -

Germain Lexus of Dublin responded

We're glad Brad was able to set you up in the exact car you wanted! We hope you're enjoying your car and thank you for the review!

February 06, 2015

Excellent Customer Service From the very first phone conversation BJ Harris was very professional. BJ worked with me every step of the way until the deal was complete. BJ's prof More

by Big Daddy
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Jul 14, 2015 -

Germain Lexus of Dublin responded

We're glad that BJ was able to make your whole transaction a professional and pleasant one. At Germain Lexus, the relationship between the customer and the sales consultant continues well past the date of purchase, and we're glad to hear that you've experienced that first hand.Thank you for the endorsement!

December 11, 2014

Great Experience I was an out of town buyer. I showed up and the car was exactly as described and everything was hassle free just as promised. More

by wtodds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Dec 11, 2014 -

Germain Lexus of Dublin responded

Thank you for your review of your experience at Germain Lexus of Dublin. We are happy to hear that we were able to make the process hassle free! Enjoy your new vehicles and have a wonderful holiday!

November 26, 2014

quick and easy Found the car online, went to dealer to test drive. Just as expected, great car. This is our fourth Lexus purchase. Would recommend. This transac More

by 4mylexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Dec 10, 2014 -

Germain Lexus of Dublin responded

Thank you for reviewing your experience with B.J. We are happy to hear that he made your purchase easy and professional. Happy holidays and enjoy your 4th Lexus!

November 25, 2014

Committed to Excellence We recently got our second Lexus and BJ was our salesman. We required more time & patience the second time around since our criteria had changed. BJ More

by sbrua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris, Bob Weber
Nov 25, 2014 -

Germain Lexus of Dublin responded

We sincerely appreciate you taking the time to let us know that you had an excellent experience with B.J. Congratulations and enjoy your new IS 350!

November 22, 2014

Fantastic We bought a Lexus and BJ was our sales person. He was excellent! The staff , finance etc was very professional. It made buying a car a pleasant exper More

by dougyoungpfs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Nov 25, 2014 -

Germain Lexus of Dublin responded

Thank you so much for your review and recommendation of B.J.! Have a wonderful Thanksgiving and enjoy your new Lexus!

November 22, 2014

Flawless Purchase of 3rd Rx ! This is my 3rd purchase of a Lexus Rx. It was the best experience of the 3. BJ was great, very helpful and efficient. He addressed any concerns I h More

by BuckeyeJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Harris
Nov 25, 2014 -

Germain Lexus of Dublin responded

Thank you for taking the time to review your experience with BJ. We are thrilled to hear that he provided a flawless experience for your third RX purchase! Your recommendations are truly appreciated and we look forward to your next visit!

August 25, 2014

Certified Pre Owned with damage I recently drove a long distance to purchase a CPO Lexus from this dealership and, after the transaction, noticed that the center console was cracked More

by BrianPittsburgh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
B.J. Harris
Oct 08, 2014 -

Germain Lexus of Dublin responded

We sincerely apologize for the experience that you have described. Our General Manager reached out to you a few weeks ago, in an attempt to resolve the issue. Unfortunately, an agreement was not reached, but we appreciate the opportunity that we had to discuss the matter. Although issues like this are extremely rare, it is very disappointing for us to have even one unsatisfied customer. Thank you for your feedback, and we will make the necessary changes to ensure that an error like this does not happen again.

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