Germain Kia of Columbus

Over all the experience was great!! Employees were very friendly, I enjoyed meeting Tim and working together to find something that fit into my budget and something I liked!!!!!!! friendly, I enjoyed meeting Tim and working together to find something that fit into my budget and something I liked!!!!!!! More

The service from Tim is awesome. He is always very nice and knowledgable about the vehicles on the lot. The dealership as soon as you walk in is very clean and they always greet you with a smile. I'd recom and knowledgable about the vehicles on the lot. The dealership as soon as you walk in is very clean and they always greet you with a smile. I'd recommend my friends to go see Tim. More

We had looked for a long time for a new vehicle, with no luck. When we stopped into Hatfield's, we told them what exactly we were looking for at what price and were able to find a vehicle that we liked alm luck. When we stopped into Hatfield's, we told them what exactly we were looking for at what price and were able to find a vehicle that we liked almost immediately. We were always treated as royalty. They even purchased pizza for us at one point. I would definitely use this dealership again. When you're treated like a friend, you want to return to that type of treatment. More

i have bought two autos from kia hatfield and mr moore was my salesman and he was the best in helping me through the whole prosses even when things looked grim he was there guideing me to make sure all wa was my salesman and he was the best in helping me through the whole prosses even when things looked grim he was there guideing me to make sure all was well,and have sent a few friends into your sales department and they also have had great results and mr moore is the nicest and professionl and say patient,i will be there again when i need help or get a new aoto,thank you kevin wetzel. More

The service was excellent and friendly. I didn't feel pressure to buy a car which I will end up doing.I was given enough time to decide about buying my car. pressure to buy a car which I will end up doing.I was given enough time to decide about buying my car. More

From the moment I walked into the dealership Steven was very friendly and helpful. He was not overly pushy as some saleman can be and listened to my needs when trying to find me the right car to fit my la very friendly and helpful. He was not overly pushy as some saleman can be and listened to my needs when trying to find me the right car to fit my large family. The process to purchase our new car only took about 2 hours which is the fastest car purchase we have made. More

THE PRICE FOR THE NEW CAR WAS " THE UP FRONT PRICE ". WE WERE TOLD THAT AS A KIA OWNER WE WOULD RECEIVE $ 1000.00 OFF THE UP FRONT PRICE. OUR CAR IN THE KELLY BLUE BOOK WAS LISTED AT $ 12 PRICE ". WE WERE TOLD THAT AS A KIA OWNER WE WOULD RECEIVE $ 1000.00 OFF THE UP FRONT PRICE. OUR CAR IN THE KELLY BLUE BOOK WAS LISTED AT $ 12,000.00 FOR TRADE IN. THE CAR WAS AN 2006 KIA W/ 24,200 MILES. WE WERE ORIGINALLY OFFERED $ 8,000. FOR THE TRADE IN. WE HAD TO SHOW THE DEALERSHIP THE BLUE BOOK PRICE FOR THE TRADE IN VALUE FOR THE DEALERSHIP TO RAISE THEIR OFFER.WE REALIZE THEY HAVE TO MAKE MONEY AS WELL SO WE ACCEPTED THEIR OFFER OF $10,000.00 AS A TRADE IN VALUE. WHEN WE SIGNED THE PAPERWORK WE WERE NOT GIVEN THE "UP FRONT PRICE " MINUS A $1000.00 DISCOUNT. WE WERE TOLD INSTEAD THAT THE UPFRONT PRICE ALREADY INCLUDED THE DISCOUNT. WE LEASED THE CAR ANYWAY. WHILE WE WERE SIGNING THE PAPERWORK THE CONTRACT PRICE FOR THE VEHICLE WAS WRONG AS WELL AS THE DATE AND PAYMENT AMOUNTS. THAT CONTRACT WAS DESTROYED AND RE WRITTEN. THE FINANCE OFFICER GAVE US A PAPER TO SIGN REGARDING AN APPLICATION CALLED RESISTALL AND FOOTPRINT. THE RESISTALL IS A CLEAR COATING BOTH INSIDE & OUT TO PROTECT THE LEATHER, FABRIC & PAINTED SURFACES FROM SPILLS ETC. THE FOOTPRINT IS AN INVISIBLE VIN NUMBER AT SEVERAL DIFFERENT PLACES ON THE CAR COMPONENT PARTS. INITIALLY I DECLINED, HOWEVER THE FINANCE OFFICER SAID IT WAS INCLUDED IN THE LEASE PRICING. HER INDICATION WAS THAT THEIR WAS NO CHARGE FOR EITHER OF THESE PRODUCTS, SO I AGREED. THE COLOR WE WANTED WAS NOT IN STOCK SO HATFIELD HAD IT TRUCKED IN FROM CHICAGO. WE PICKED UP THE CAR ON SUNDAY AFTERNOON. THE LEASE CONTRACT HAD ERRORS THAT WERE CORRECTED AGAIN. ( THE SECOND TIME IT WAS CORRECTED ) MY WIFE WAS RE-READING THE LEASE AGREEMENT AND DISCOVERED THE RESISTOL AND FOOTPRINT WERE ACTUALLY ABOUT $ 500.00 EXTRA. SHE CHECKED THE HATFIELD USED CARS ON LINE AND FOUND OUT THAT OUR "TRADE IN " WAS LISTED AT $14999.91 WE CALLED THE DEALERSHIP. THE MANAGER WAS VERY POLITE BUT COULD NOT JUSTIFY TO US THE ALMOST $ 5000.00 PRICE INCREASE FOR OUR OLD VEHICLE, THE DIFFERENCE IN THE UP FRONT PRICE AND THE COST OF THE RESISTOL AND FOOTPRINT. I WAS OFFERED SOME FREE OIL CHANGES. I DID NOT WANT TO HAVE THE PRICE OF THE RESISTOL OR THE FOOTPRINT REFUNDED. IF I RECEIVE A SERVICE OR PRODUCT I EXPECT TO PAY FOR WHAT I RECEIVE. I EXPECT NOT TO BE MISLED WHEN MAKING A FINANCIAL TRANSACTION. WE ABSOLUTELY LOVE OUR NEW VEHICLE, NOT THE DEALERSHIP. THIS WAS OUR ONE AND ONLY LEASE OR PURCHASE FROM HATFIELD. IF THE VEHICLE NEEDS WARRANTY OR SERVICE WORK I WILL TAKE IT TO A DIFFERENT KIA DEALERSHIP. More

Steve Smith was very knowledgeable with all of features of the Kia Sorento. I was very pleased with my buying experience and left feeling like a got a lot of bang for my buck. I would recommend Hatfield of the Kia Sorento. I was very pleased with my buying experience and left feeling like a got a lot of bang for my buck. I would recommend Hatfield Kia and would highly recommend Steve Smith if you’re looking for a quality vehicle for an affordable price. More

felt very at ease with salesperson. i felt he was talking to me in a language i could understand and listened to any questions or concerns. overall great experience. would recommend hatfield kia to anyone. to me in a language i could understand and listened to any questions or concerns. overall great experience. would recommend hatfield kia to anyone. More

The inventory gave me numerous choices for a new car purchase. The salesperson, Stew Smith was very knowledgeable about his products. He was courteous with a willingness to let me make a decision witho purchase. The salesperson, Stew Smith was very knowledgeable about his products. He was courteous with a willingness to let me make a decision without pressure. He made a usually stressful and difficult activity fun. I will continue to purchase from him in the future. More