Germain Kia of Columbus

Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, C Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you. More

I made an appointment per a flyer sent from Kia for a service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service done on my kia there for a number of years. In checking in, he printed out the service record and said it was done in 2020. I asked why they made the appt, and told me in was needed? I was then told "it was not his problem, and to call Kia Customer service." Not his problem? Is this how they treat a woman coming in for service on their car? Todd was so very nice to my husband when he called afterwards, but to me? The service dept was rude. This is the second time something like this has happened. When I had a software update on GPS system, I made an appt, got down there and was told I needed to come back as the person who had the flash drive was on a cruise and took it with him. So as an older woman going here, beware you will be treated poorly. More

Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin for being so helpful, kind, and patient! More

We have always been treated fairly and professionally at GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily. GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily. More

Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. More

We had a fantastic experience purchasing our vehicle. Mo Khan and James Jordan made the process easy and enjoyable. Mo Khan and James Jordan made the process easy and enjoyable. More

They were prompt and friendly and knew what they were doing. And the time to finish my car from beginning to end doing. And the time to finish my car from beginning to end More

Actually ZERO stars to indicate ZERO integrity! We found the vehicle we wanted at this dealership and were traveling from nearly 6 hours away to make the deal. The day before we were to make the We found the vehicle we wanted at this dealership and were traveling from nearly 6 hours away to make the deal. The day before we were to make the trip we called at closing time to verify the car was still there and available (no pending sales, etc.), and were assured by Hunter that he physically went to the car to make sure it was still there. Lie #1 - he obviously didn't or he would have seen a big yellow tag in the window. We were on the road super early the next day, incurring expenses of renting a car and paying for gas only to find out when we arrived that the vehicle is on hold due to a bankruptcy. How can a car be held for someone with no money down??? Why not sell to someone with cash in hand? Second lie was the sales manager Ricardo telling us that he was losing money on that bankruptcy deal - car dealers are not in business to lose money so that was xx. And if that were true, why would he, as the sales manager, make such a deal? Because of their LIES we were at a significant loss of money and time. Oh, and the icing on the cake...as we were leaving we noticed them in the building laughing about it - I guess they thought this was funny that someone just got screwed. Don't do business with a dealership that has no integrity! More

Wait wasn’t as long as I was told nice it didn’t take longer longer More

Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable. informative. Very quick service. Customer area very clean and comfortable. More