Germain Kia of Columbus

We purchased a 2012 KIA Sedona EX, with optional features provided at an additional cost. We were actually sold a 2011 Sedona EX with 2011 options at a 2012 price. The actual options for a 2012 are different provided at an additional cost. We were actually sold a 2011 Sedona EX with 2011 options at a 2012 price. The actual options for a 2012 are different, specifically standard Bluetooth. Our vehicle manuals indicate options for a 2012, but none of the electronic options installed match our manual at all. We have also received pamphlets in the mail from KIA indicating how to use our Bluetooth, a standard option on all 2012 Sedona vans regardless of model. We were pressured to purchase the van the day we drove it by both Susan and her sales manager. The sales manager tried to “guilt us into buying at first, then switched to making us feel stupid for not being able to answer his questions to his satisfaction about why we were not buying that day. The prices of two vans we priced that day increased when we allowed them to factor in our trades. The fast talking and sales pressure prevented us from making the decision to purchase that first day as well as the second visit. Everyone we spoke to argued with us at least once during our process. I was finally sent an E-mail from Susan with a break down of vehicle prices with rebates, taxes, fees, trade-ins, and final price. It is provided below copied from the E-mail I received from Susan. Red Sedona EX grey leather interior with DVD 34,390.00 msrp 4,000.00 in rebates 2,190.00 our discount on the van 28,200.00 what we are willing to sell you the van for 3,500.00 trade in for van 10,800.00 trade in for sonata 10,080.00 payoff on sonata 1,225.13 taxes 250.00 doc fee 33.50 registration fee zero money down total out the door cost with trades is 25,488.63 payments are 449-459 for 72 months with approved credit We countered with an out the door price of $22,500 which had to be approved by Ryan Belcher, General Sales Manager for Hatfield Kia. He counter offered and we accepted a price at $23,600 with a stipulation that we obtain bank financing through them, his rational was that Hatfield would recoup some of the loss they incurred selling the 2012 Sedona at this price. We initally did not agree to his terms, but ended up taking his deal. During our closing the finance specialist offered to upsell us several insurance and optional service options at “his” price after quoting us initial inflated prices. We chose to purhcase the GAP insurance to protect our investment in case of total loss. This was added to our loan, increasing the monthly payment by and additional $5. We did get the price we were asking for, and we were treated far better a Hatfield KIA than at other dealerships in the area. We just wanted to share a few of our experiences and the fact that we were not sold a new 2011 Kia Sedona, not a 2012 KIA Sedona. We paid for a 2012 Sedona, but when we trade it in we are going to get trade in value for a 2011. If your sales staff offers you a Sedona without Bluetooth as a standard option, it is not a 2012 regardless of model, it is a 2011. More

Researched prices over the Internet, got pre-qualified and called Hatfield asking for their Internet sales manager. I let Craig Wadding know the features I wanted and he immediately emailed me a list of c and called Hatfield asking for their Internet sales manager. I let Craig Wadding know the features I wanted and he immediately emailed me a list of cars with those features on the lot sorted by color. I told him up front i had no trade and the discount I had negotiated elsewhere, and he responded within the hour saying they had accepted my offer. After work i drove to the dealership and about 4 to 5 hours from my initial call I was driving my new Optima off the lot. I can't say everyone's experience will be as quick and pain free as mine, but I can say Craig went well out of his way to keep the sale simple, straight forward and was very patient as I selected the color I wanted. Simply put this was the quickest and most stress free auto buying experience I have ever had. Thank you Hatfield and Craig. Rick More

During my new car buying experience with Hatfield Kia, my initial search was done online. Craig answered my information request immediately and answered all of my questions. initial search was done online. Craig answered my information request immediately and answered all of my questions. More

I've recently purchased a used vehicle, that we love! Before buying the suv we noticed a burning smell, the suv was taken directly to service who explained the oil had just been changed and there was no Before buying the suv we noticed a burning smell, the suv was taken directly to service who explained the oil had just been changed and there was no leak. We thought that seemed logical and proceeded with the sale. After driving an hour home, the smell continued... 3 days later still continued only getting worse and smoking from the pipes underneath the motor. We brought the vehicle back to servivce to have a wheel bearing replaced as was agreed upon purchase and to also have the oil problem fixed, whatever that may be. Our vehicle is still there after 3 days of only the wheel bearing being fixed and several lies about the other problem! We thought we were satisfied when we recieved a phone call stating the bearing was fixed and that the oil pan gasket needed replaced along with the thermostat. I called later on that day (5 hours later) was told that the technician was having a hard time getting the bearing reparied and should be done soon, and that they would call when I could come pick it up. He said nothing about t he 2 other issues my husband had been previously informed of. I of-course questioned this, as 5 hours ago my husband was told something different. The man I spoke to looked at the order while I was on the phone confirmed the other two orders and said those would be getting done as well. When my husband stopped by the service department after work he was handed the keys and said the bearing was replaced and that die had been put into motor to see if/where the leak was.... Again totally different from previous conversations! Bottom line is, we KNOW there is a leak, you can see it you can smell it! We live an hour away from your dealership and feel what we are going through is absolutely ridiculous! As our car still sits at the shop, we can only hope our vehicle is fixed as promised and hope to have no future problems. This has probably turned us away from ever purchasing a car at your dealership again. I woul like to mention, and give a huge thanks the Ron, the man who sold us the Lincoln Aviator. He was great! All our problems began after the sale was final. More

We found the Kia Sorento we were looking for online at Hatfield Kia in Columbus, OH. We made an inquiry on line. Craig Wadding answered us in a very timely manner. He was able to give us an estimate of Hatfield Kia in Columbus, OH. We made an inquiry on line. Craig Wadding answered us in a very timely manner. He was able to give us an estimate of the value of our trade which gave us a very good idea how much difference we would have to finance. We weren't able to go right away because the dealership is 3 hours away. Craig contacted us each day to keep us updated. He went above and beyond to make sure we were satisfied with our new car. We would highly recommend him and Hatfield Kia. More

Met with Craig at Hatfield Kia to discuss options. He listened to my needs and made sound recommendations for what I was trying to accomplish. Overall I would highly recommend Craig as a sales agent. He listened to my needs and made sound recommendations for what I was trying to accomplish. Overall I would highly recommend Craig as a sales agent. He really hustled for me. I ended up buying a Soul and leasing a Rio. The establishment itself was really dirty and poorly maintained. The bathroom was foul! Many of the agents "standing around" were unsavory characters that supported the stereotypical car salesman perception. I feel the guy who writes the deals and juggles the pricing was more than fair on our two trades. He also was able to find options that fit my bottow line and didn't really try to milk me for more than I could afford. The "closer" made a fast job of finallizing the documents but he was kind of put out that I would not buy the extra warranty More

Loved working with Craig on this deal. Found the dealership via the internet and Craig was fantastic from the start. Very quick to respond to the inquiry and found the car we wanted within days. E dealership via the internet and Craig was fantastic from the start. Very quick to respond to the inquiry and found the car we wanted within days. Everything went very smoothly and my husband and I are pleased with the car. The only thing that could have gone better was the process to sign the paperwork. We drove from Cincinnati to this dealership and Craig knew when we were coming. Everything was ready for us, except that there was only 1 person working in the Finance department. We were not financing the car, yet we had to wait 2 hours to sign the paperwork and give Jay our check. We waited 2 hours for a less than 10 minute process. What a waste of a day. Everyone at the dealership was very friendly and nice. I would have thought the on the last weekend of the month there would have been more help in the Finance department. More

I drove 50 miles to this dealer. My experiance at Hatfield Kia was great. No hassel. No pressure. I was treated with respect. I was treated as a customer. I strongly recomend this dealer. I will b Hatfield Kia was great. No hassel. No pressure. I was treated with respect. I was treated as a customer. I strongly recomend this dealer. I will be back to buy my next Kia. Thank you Hatfied Kia. More

The day we went looking for cars kia souls were flying off the lot. We went to 3 other kia dealerships before finally going to hatfield. Everyone was friendly and helpful. We had an appointment with C off the lot. We went to 3 other kia dealerships before finally going to hatfield. Everyone was friendly and helpful. We had an appointment with Craig and even though he was really busy he made sure that we were taken care of. He had someone show us the vehicles available. We test drove the soul and were really impressed. My boyfriend was ready to buy but I wanted to test dry a couple of other vehicles before settling on the soul. We test drove base models of several dealerships and we ended comming back because because the base models for the other brands did not have the great features that the soul plus had and the price was great. We did end up getting a top of the line kia soul because we wanted the rear camera and nicer the tires plus the interiors were really nice. we did also testdrive a kia Rio which was really cute and sporty. But we wanted the kia soul. Craig was really helpful and friendly. He made the process go really smooth for us. We really appreciated that he was honest and fair. Ryan Belcher the GM and Phil Ennis were extremely helpful with getting us the vehicle. It was long day but we were glad that we got this car. Its an awsome car to drive. We are enjoying all the features. Everyone at work has complimented me on how nice the car is. It really is a unique car. More

If your looking to buy a used car see Michell Zumata. He did an excellent job! I was in need of a car but I didnt know what I wanted. I have been pushed around by car salesmen in the past so i was hesitant did an excellent job! I was in need of a car but I didnt know what I wanted. I have been pushed around by car salesmen in the past so i was hesitant at first to buy from a dealer.BUT im so glad i did. Michell was so patient with me and was able to answer all of my questions. Not once did he show me a car above my price range. I was able to drive away very happy, thanks Michell. More