Germain Kia of Columbus

purchased a used car [2001 vw new beetle] from sister lot hatfield kia next door to hatfield vw but car was on vw lot. I purchased along with that car extra warranty on engine/transmission due to cars milea hatfield kia next door to hatfield vw but car was on vw lot. I purchased along with that car extra warranty on engine/transmission due to cars mileage/age. a few weeks after having this car I started to notice many issues with this vehicle which included : flat spare tire that I replaced, center console missing cup holders, broken arm rest between front seats, windshield wiper fluid motor broken and bought a new one which is when I found that the inner fender liner was missing, missing rear window/seat platform, interior lights on ceiling don't work, and missing owners manuals for the vehicle. this car was never gone over or even looked at by anyone at your lot, wasn't fit to be on the used car lot in that condition[ should have been auction car] and even though it said as is condition theres also a law here in the united states including ohio that states a dealership should never put out on there lot any vehicle not road worthy which is an unwritten warranty for every vehicle on the lot. [ as far as the extra warranty I paid for...its the worst,cheapest, and lack luster company ive ever dealt with [ easy care warranty company the worst], lots of small print in there contracts which adds up to them choosing the cheapest parts, cheapest companies to buy from to fix cars with. it adds up to giving the dealerships a loop hole to get out of anything. that's why I wanted you to know that I would never buy another vehicle from your organization [new/used]. after first transmission was sent to you and installed ,it failed the test drive. second transmission was installed and broke down on me 5 miles away from your shop at 930pm which your closed by then [ which leads me to believe it couldn't have been test driven very far], so I waited 45 minutes for a tow truck and had it towed back to your lot. it then took me 30minutes plus 80.00 fare to get home 11;30pm. three weeks later I finally got my car back, im not going to use it very much since now I don't trust it. will pay it off as soon as possible then look online for bbb for Columbus car dealers with good business ethics and reputations for treating customers with honesty. im turning my story into the bbb, ftc, and ohio attorney generals office. they may not be able to do anything for me, but at least it will be on file in case someone else gets hosed like I did. [ the only bright spots in the whole mess was Ben Catalongna who handled my cars case and did an excellent job,] my over all rating for buying a used car from your Hatfield organization with extended warranty...."pess poor". john m. Columbus , oh 43220 More

My car died on my way to work, I had to find a car that would fit my budget Today. I test drove 4 cars. They were great as I really did not like or want 2 of the cars. The worked hard to get me the financi would fit my budget Today. I test drove 4 cars. They were great as I really did not like or want 2 of the cars. The worked hard to get me the financing so I could drive a new/used car that night. They listen to me and my father and we got a great deal. If anyone reads this I would recomend at least checking these folks out. The will work with you to find a automobile that you feel comfortable in and can afford. They do not apply pressure in any way. I have bought 4 cars from them now, and will do so again. So just stop by and talk to the folks you might be surprized. Vicki More

Hatfield Kia 1455 Auto Mall Dr, Columbus, OH 43228 Hatfield Kia 1455 Auto Mall Dr, Columbus, OH 43228 Michele Nieves For over a month I was talking to different car dealers.Everyone told me come in Hatfield Kia 1455 Auto Mall Dr, Columbus, OH 43228 Michele Nieves For over a month I was talking to different car dealers.Everyone told me come in for a test drive.First of all,having a 10yo minivan to compare the drive to,anything new will be better.When I looked into a Kia online,I almost immediately got a call back from Susan Fisher.Out of all the calls I received in the last month,she was the 1st I did not get immediate anxiety & a need to get off the phone.I felt like I was talking to a friend.She asked me what i wanted.I told her how much I wanted to pay($200 a month),I know,ridiculous.But she was able to get me more than what I asked for,FOR MY PRICE!!I was approved for one of the more expensive Kias within 30 minutes.The color I wanted too.I went after work,very close to closing time.20 minutes to sign off on everything we discussed on the phone while she filled up my whole tank of gas.Then she stayed with me for an hour after closing to show me every button,how they worked,set up my bluetooth & answered ALL my questions.Not once did I feel pressured,stressed,confused or unsure.Thank you Hatfield Kia AND Susan Fisher for my great experience.Michele. :) More

This was my best car buying experience EVER!! Susan responded immediately to my inquiry regarding a brand new Kia Soul and within a few days I was test driving it. Although personally I was stressed responded immediately to my inquiry regarding a brand new Kia Soul and within a few days I was test driving it. Although personally I was stressed and pressured to quickly find a car because mine had finally died, I never felt pressured by Susan to get that one or any other one. She was patient, answered all my questions, and make completely sure that this was the right purchase for me!! She was also very knowledgable about the car. I've had my car almost a week, and thanks to Susan, this was the perfect car. I absolutely LOVE IT!! Thanks Susan!! More

I cannot even begin to tell you what I have gone through with this place for over a year now, otherwise, we would be here all day. Let's just say that when I went in this place specifically asking for a SAF with this place for over a year now, otherwise, we would be here all day. Let's just say that when I went in this place specifically asking for a SAFE vehicle to transport my newborn baby in, they gave me a DANGEROUS xxx that I have had nothin but problems with since. I was promised by my salesperson Jeremy that these issues would be fixed. When I took the car in for repair, they told me my wheel bearings were bad and that my wheels would fall off while driving if I didn't get it fixed right away. No one wanted to help me then and apparently "didn't know what I was talking about." I have learned my lesson and I hope they learned theirs. This place deserves NO stars. Putting my child in danger. Of course they won't admit to that! I will let everyone know, DO NOT BUY FROM HERE!!! More

Rob did a great job and I absolutely love my truck. This is the second time I have worked with Hatfield this year and both experiences were fantastic. Great job guys! is the second time I have worked with Hatfield this year and both experiences were fantastic. Great job guys! More

After trying several places for a new suv, I finally went to Hatfield Kia and Susan was so helpful. She made the experience fun and painless, she will definitely be the first person I go see from now in! to Hatfield Kia and Susan was so helpful. She made the experience fun and painless, she will definitely be the first person I go see from now in! More

Amazing experience and awesome service. SO THRILLED with my truck!! No pressure to buy at all!! Love it!! Definitely going to come back whenever i need to get another vehicle. Will recommend to any friends my truck!! No pressure to buy at all!! Love it!! Definitely going to come back whenever i need to get another vehicle. Will recommend to any friends that need a new vehicle. Thank you so much for everything!! More

I found a truck on line that I liked,I Sent in an email and got a quick reply. Tim Moore set everything up for me over the net, I came in,drove the truck home Tim Moore made it fast and easy for me. and got a quick reply. Tim Moore set everything up for me over the net, I came in,drove the truck home Tim Moore made it fast and easy for me. More