Germain Kia of Columbus

After Market Part in Leased Vehicle We leased a vehicle from this location later to find out from it being serviced at another dealership that there was an after market part installed in We leased a vehicle from this location later to find out from it being serviced at another dealership that there was an after market part installed into our car without us being aware prior to us taking the car off the lot. Due to this our warranty was immediately voided which only hurts us as the customer. In past 6 months our car has been serviced 7 times for the same issue without it being resolved. I have two young children and got a new car because we wanted to have a reliable family vehicle without issues and this has been a nightmare. Corporate is refusing a replacement vehicle due to the after-market part and the dealership has done nothing to help us. I would NOT trust buying/leasing a vehicle from this location. More

SHADY EXTREMELY POOR MANAGEMENT. DO NOT EVEN THINK THEY WILL GIVE YOU ANY CUSTOMER LOYALTY HERE. MANAGER HERE IS HORRIBLE. THEY WILL SELL YOUR CAR RIGHT EXTREMELY POOR MANAGEMENT. DO NOT EVEN THINK THEY WILL GIVE YOU ANY CUSTOMER LOYALTY HERE. MANAGER HERE IS HORRIBLE. THEY WILL SELL YOUR CAR RIGHT OUT FROM UNDER YOU WHEN YOUR PAPERWORK IS IN. DON’T WALK, RUN. More

Awesome It was a great experience. The salesman as well as the guy who did my deal Great! I recommend anyone to go get a car! It was a great experience. The salesman as well as the guy who did my deal Great! I recommend anyone to go get a car! More

GRRRrreat! The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you! The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you! More

Awesome Service I brought my car in today, Saturday, November 3rd to have my oil changed and have my right front tire checked, because it was losing air. From the tim I brought my car in today, Saturday, November 3rd to have my oil changed and have my right front tire checked, because it was losing air. From the time i walked in the door to the time i left, everyone was very friendly. Every employee who walked into the waiting area greeted me with a smile and a hello, NICE!!!!! I was there for almost an hour, but Justin did come out to tell me that there was a piece of metal in my tire and to fix it, it was going to be almost $31, and he wanted to make sure that was alright with me, who does that? That made me so very happy!! Because I was there so long, Justin took $20 off of my bill, I was very pleased. Customer service is top notch and I just want to say thank you, for not taking advantage of a single woman who just needed a couple things done to her car, and that was all they fixed. One very satisfied customer, Miss Pamela Hayslip More

Horrible experience all the way around Alright, so here goes. Forewarning this is going to be a long post. #hatfieldkia on automall drive done pissed off the wrong person. I purchased a Alright, so here goes. Forewarning this is going to be a long post. #hatfieldkia on automall drive done pissed off the wrong person. I purchased a used car from them about four months ago. Within having it for a couple weeks, I notice that not only have the back rotors been switched out for xxxx ones that are all grooved up but that it also had an oil leak. I take it back into the dealership explaining both of these issues to them only to have them completely and totally dismiss me. That the price of the car was adjusted to factor in the xxxx rotors and that there wasn't an oil leak, that it was just residual oil from a previous repair. Jump forward to about a week ago when all of a sudden my battery light came on with an error message. I just happened to be driving by an O'riley auto parts where I stopped to have the code pulled to determine why the light came on. They tell me that my alternator is going out and not keeping my battery charged. So obviously I call the dealership and ask to have it serviced. They say they most definitely can, but that it isn't covered under the extended warranty. Which didn't make sense to me seeming as how the alternator is an essential part of the car and I paid extra for this warranty. So I fought it, tooth and nail (xxxx near literally because these people really wanted their money) and eventually we settled on just paying my deductible. I found out in this process that my alternator went out because the oil was leaking directly onto it, which shorted it. You know, the oil leak that didn't exist...from a valve cover that was supposedly already replaced...and checked in their safety inspection. Clearly these people have no idea what they're doing... So they service it and I get of it back a few days later just to notice on my drive home at a stoplight that my car is now struggling to idle. Rpms dropping sporadically. So I immediately call them back and complain, demanding they fix whatever they had broken because it didn't have this problem until they replaced my alternator. And I swear every single xxxxing time you call this dealership they literally just pass you off onto someone else. Just 'oh, you have a problem? Well I don't feel like listening to you complain so I'm gonna put you on the phone with someone else'. That or you'll get nothing but voicemails. I finally set it up to drop my car off to them this past Monday to have them investigate the idle. They call me the following morning to tell me they've removed some piece of useless plastic covering a part of the engine and that it should be fine. Clearly that doesn't have anything to do with how the car idles so I keep insisting that they investigate it. They say they'll take a look at it on Tuesday and I never hear a word. Obviously Wednesday was a holiday, so nothing. But I call early on Thursday just to have them tell me the technician who's working on it was at lunch and they would have him give me a call back when he came back. Nothing. Not a single word from them. So I call again early this morning only to have the guy tell me they haven't even started looking at my car and that he would have to call me back. He does and says that a coil has gone bad and that it would be $300 to replace it. That it too was not covered under warranty. And at this point it's been almost two weeks without my car so I just say xxxx it, go ahead and do it because I'm not going another week without it. I complain to the manager when I go to pick it up today, explaining all of this and he chalks it all up to just having bad luck. He did take a small amount off the bill, but still...bad luck? Cuz I'm thinking bad service technicians and me having to pay the price. #screwhatfieldkia More

Fast and effecient service Special Thank you to the service guys at Hatfield Kia. It started for me at 8:30 AM when I called needing in later that evening. From the second I wal Special Thank you to the service guys at Hatfield Kia. It started for me at 8:30 AM when I called needing in later that evening. From the second I walked in everyone was courteous and eager to help. I loved seeing all the smiling faces. Greg at the desk was very helpful and personable. The new service building is wonderful, especially for a mother getting little ones in and out of the car. Great Job Guys! Keep up the great customer service and smiles! More

Fantastic dealership From the salesmen to the service guys! They are tip top people to work with. Very patient! They are there for the customer. They do not push you into From the salesmen to the service guys! They are tip top people to work with. Very patient! They are there for the customer. They do not push you into getting a car that you are not comfortable in every aspect of the deal. They reach out to you from time to time to see how your vechile is running. Always there to answer questions after the sale! Highly recommend them! If you need a good sales person ask for Patrick Raymond! More

Salesman - Joe Creekbaum. Great experience. Very quick. I was chatting with him online, provided Vin #, they did a sight unseen appraisal. They had the car pulled up when i got there a half hou Very quick. I was chatting with him online, provided Vin #, they did a sight unseen appraisal. They had the car pulled up when i got there a half hour later. Met Don the GM, very nice guy. Cory, finance guy also very professional. I was in and out relatively quickly. They had the car detailed and tank full by the time i left. Great experience, i would highly recommend. More

cold, arrogant The service center appears to do a good job but the prices are way to high for routine maintenance work especially on a vehicle still under warranty. The service center appears to do a good job but the prices are way to high for routine maintenance work especially on a vehicle still under warranty. The dealership showed me a three-tier service plan at 27,000 miles on my 2014 Kia Soul that I purchased with 19000 miles on it six months ago. The first plan was close to 200 dollars the second plan was 300 and something dollars the third plan was over 400 dollars. Then I was told my front pads could stand to be replaced for an additional 362 dollars. Oh yea! did I mention the tires were also showing excessive wear. I can't wait to see what the next 27000 miles will cost me. More