Germain Kia of Columbus

We enjoyed our experience, especially with JB. The staff was helpful, we got everything we were looking for, and are so happy with our new car4! The staff was helpful, we got everything we were looking for, and are so happy with our new car4! More

Friendly greeting right from when I opened the door. I couldn’t be happier with the service and they returned my vehicle sparkling clean! I couldn’t be happier with the service and they returned my vehicle sparkling clean! More

Such a great experience I had when i visited for key fob made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very impo made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very important information about safety issues if i didnt do the recall, and were very considerate. The waiting area is well equipped for a greater customer experience as well for the kids play area to keep the little one occupied.Keep up the great work. More

Very good customer service. Was very happy with the service that was performed on our kia k5. Was very happy with the service that was performed on our kia k5. More

Always friendly service, Easy to talk to and all of my needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. More

Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus! More

Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything More

Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We n The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one. More

I scheduled an appointment for a recall on my car. And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss w And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss work. I go in there they take my car, one hour and 15 minutes later They come out and tell me that they will order my part and call me to get scheduled. Excuse me, I had to schedule off work for this appointment. You knew exactly why I was coming in. You knew exactly what type of vehicle I had. Why did you not have the part? And you want me to schedule to come back and miss work again? The service manager told me to call consumer affairs with Kia. With my complaint. Because it was out of his hands how they handle things. I called consumer affairs and spent 45 minutes on the phone, they told me that each dealership is franchised and they follow their own rules. So neither place could offer me any service. They could only blame each other and that I needed to take it up with the other. More

Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and pu Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you! More