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Germain Hyundai

Columbus, OH

Overview
Reviews
4.9
1,054 Reviews
Call Dealership (614) 870-9559
View Awards

1400 Auto Mall Pkwy

Columbus, OH

43228

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Showing 1,054 reviews

June 30, 2023

Service took way too long. May have overbooked appointments. Other than the wait time I can only assume everything was taken care of. More

by maryanndennis2
Service Time
Recommend Dealer
No
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
Report | Print
Jul 03, 2023 -

Germain Hyundai responded

Maryann, we apologize for the long wait time you experienced during your service appointment. We understand that this can be frustrating and we appreciate your patience. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you, Robert Czapski - Director of Fixed Operations - rczapski@germain.com

June 26, 2023

Always a pleasure to go there and nice to have John there to service my car More

by Smitty1558
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
Report | Print
Jun 27, 2023 -

Germain Hyundai responded

It was our pleasure to complete your vehicle's service! John and the Germain Hyundai team thank you for your business and wish you safe travels down the road!

June 26, 2023

Prompt service with expert care. Chad as always easy to work with. Will definitely return for service. More

by rabbbj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jun 27, 2023 -

Germain Hyundai responded

Thank you so much for reviewing Chad and Germain Hyundai! We are grateful for your loyal business!

June 20, 2023

Quick and pleasant experience In service. Very courteous. Very nice atmosphere and quick service thank you More

by Kaywright46
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John took very good care of me and knowledgeable
Report | Print
Jun 20, 2023 -

Kaywright46 responded

Was a great experience

Jun 20, 2023 -

Kaywright46 responded

Was good experience In the new service Area Quick and thorough service

Jun 21, 2023 -

Germain Hyundai responded

We're so glad we could provide a warm welcome and prompt service! Thanks for supporting Germain Hyundai with your business and 5-star review!

June 20, 2023

Everyone was very courteous and try to help every person that came in. I will highly recommend this dealership. More

by Mabel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad in service
Report | Print
Jun 21, 2023 -

Germain Hyundai responded

Thanks for the recommendation, Mabel! We're glad to hear that our team was courteous and helpful during your visit. Drive safely, and we hope to see you back again at Germain Hyundai!

June 16, 2023

The woman that met me at my car was awesome! Rich was great too! Thanks More

by Maygal29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Jun 19, 2023 -

Germain Hyundai responded

Thanks for sharing this praise for Rich and the rest of the Germain Hyundai Team! Safe travels, and we'll see you next time!

June 13, 2023

Only negative was not having calls about progress of repairs answered in timely manner. For instance leaving message on a Monday and not having a return call until the following Monday. Which was to let More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj, Kayla Longwell
Report | Print
Jun 14, 2023 -

Germain Hyundai responded

Terry, thank you for taking the time to leave your review. We're sorry to hear that we fell short in our communication with you during the repair process, as we never intend to inconvenience our customers. Your business is important to us at Germain Hyundai, so if there's anything else our team can do for you, please let us know. Have a wonderful day!

June 11, 2023

Excellent service at this Dealership I would recommend Highly buying a car here They are always understanding about my concerns and questions Best dealership out there More

by amberjeffrey21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawnie
Report | Print
Jun 12, 2023 -

Germain Hyundai responded

We appreciate your great review, Amber! It's wonderful to hear that you had an excellent experience at Germain Hyundai and that our team was able to answer your questions and concerns. Thank you for recommending us, and we hope to see you again down the road!

June 10, 2023

The location was very easy to access. All of the staff that we met were very nice and knowledgeable. Shane was fantastic. More

by ralphhudson09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Jun 12, 2023 -

Germain Hyundai responded

Thank you for the review, Ralph! We appreciate your business and hope to see you back at Germain Hyundai!

June 08, 2023

I worked with Chad. Chad was a very nice guy. I would recommend Chad and Germain Hyundai More

by lifeisorangeandwhite13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad tipple
Report | Print
Jun 08, 2023 -

Germain Hyundai responded

Thank you for the review! We are so glad to hear that Chad delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Hyundai!

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