Germain Honda of Surprise - Service Center
Surprise, AZ
556 Reviews of Germain Honda of Surprise - Service Center
Just had my oil changed out at the Surprise Honda. They did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and m did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and make my waiting time very comfortable. He went over and above his job. I would recommend Surprise Honda for your next service need. More
Brand new to the area and to this Honda dealership. Made an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained to me everything in detail as test showed that there were a couple of items besides the oil and filter change that needed to be addressed. These items were taken care of in a timely manner. I had a good experience and will return again when needed. Very pleased with this dealership and its staff. More
SERVICE ADVISOR, LARRY ORRIS, WAS SO HELPFUL. CALLED AND UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. More
David McKee was great. He took care of my every need. He is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. More
Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. More
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More
If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service. More
I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More