Germain Honda of Naples - Service Center

Mike Lovejoy and Adrain Pena were a big help in getting my getting my car back. Responsive to my emails and calls. Thank you my getting my car back. Responsive to my emails and calls. Thank you More

Very professionally run organization 👍 The only constructive criticism I would make is the chain of command is long-and not every service person is aware of what was told to customer constructive criticism I would make is the chain of command is long-and not every service person is aware of what was told to customer More

Mike Lovejoy and Adrain Pena were both helpful. I made three visits in order to get the problem corrected. Both were persistent in getting the problem resolved. Mike in particular was very attentiv I made three visits in order to get the problem corrected. Both were persistent in getting the problem resolved. Mike in particular was very attentive and professional about getting the problem rectified. I thank them for their patience and professionalism. More

Our service manager Michael Lovejoy did and excellent job taking care of our needs during our last service visit taking care of our needs during our last service visit More

When I arrived I was greeted promptly by a technician who directed me to my Service Advisor, Marko Clanak. He explained the options for the maintenance on my CRV and got the work started. All in all the expe directed me to my Service Advisor, Marko Clanak. He explained the options for the maintenance on my CRV and got the work started. All in all the experience was positive. Marko was friendly, courteous and knowledgeable. The service was completed in a timely fashion, and the coffee in the waiting area was delicious. More

It was great coming to Germain Honda Of Naples great atmosphere and great cars! I also want happy with my service with Jeanne Smith She was a great help with trading my car and getting a new one! atmosphere and great cars! I also want happy with my service with Jeanne Smith She was a great help with trading my car and getting a new one! More

The ‘rep’ that handled my service which was for a Honda recall was Marko Clanak. Marko did a superb task of handling my service on Feb. 11, 2025. He was prompt, courteous and informative. He was personable recall was Marko Clanak. Marko did a superb task of handling my service on Feb. 11, 2025. He was prompt, courteous and informative. He was personable in his demeanor. He called me as soon as the recall repair was performed, which instead was told earlier to me that it would take all day when I scheduled the appointment. It took less than 3 hrs. to complete. Marlo was patient in answering my questions on the dashboard, particularly the question about resetting (registering) my gas mileage every time I got fuel. He did an excellent job of explaining how my auto’s system works. I appreciated his efforts as this auto was new technology after owning a Subaru Forestor for 22 yrs. He answered my every question with patience. Thank you, Marko, for doing a superb job! More

Always efficient Staff professional Nice environment Always let customer know the problem and how to repair it Always let customer know the problem and how to repair it More

I am so pleased with the service for my Honda. My advisor is Albert Checo and I feel privileged that he is. He goes beyond! I was there recently and eventhow he was overworked, he made sure that I My advisor is Albert Checo and I feel privileged that he is. He goes beyond! I was there recently and eventhow he was overworked, he made sure that I was well taken care of. I pray that he does not leave like others have. I always have a wonderful experience with Albert. Suzanne Dumont More

My Service Advisor, Mike Lovejoy did a great job resolving a brake issue on my newly purchased Honda Passport. Very happy with the results. resolving a brake issue on my newly purchased Honda Passport. Very happy with the results. More